Mill Creek Residential
At Mill Creek Residential, we are committed to building a diverse, equitable, and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements.
The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.
Essential Functions/Responsibilities
Sales and Marketing: Warmly greet prospective residents and create a personal connection while determining needs and preferences. Professionally present the community and apartments along with specific features and benefits. Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner. Manage and convert prospect leads into leases to achieve leasing goals. Call or visit competitive properties to update market survey on a monthly basis. Answer telephone calls and return voicemail. Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition. Share promotional ideas and events for marketing timeline. Assist in Social Media advertising as directed by the Manager. Assist in the preparation of move-ins. Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents. Customer Service
Understand and support the customer experience vision for Mill Creek Residential. Communicate service guarantees and customer service standards to prospective and current residents. Take ownership to personally address and resolve customer concerns in a timely professional manner. Support new residents during move-in process. Contribute ideas for improving resident satisfaction to the Community Manager. Participate in monthly property renewal program. Accept service requests from residents and route to service department for prompt processing. Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager. Operational Standards
Complete all new lease and renewal paperwork, including related addendums. Attend any training classes/meetings as required or recommended by management. Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc. Enter accurate and timely data into appropriate information systems. Post Craigslist ads daily to generate traffic. Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills. Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential. Ensure compliance with all Federal, State and local laws. Education and/or Experience
High School diploma or equivalent (GED) preferred. Commitment to, and passionate for, providing outstanding customer service. Strong communication skills (written and verbal). Multi Family or related property management experience, retails sales or hospitality experience. Skills/Specialized Knowledge
Clearly communicate, speak, read, and write in English. Ability to take ownership of resident issues and/or concerns and come to a resolution. In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community. Continuous research of area competitors such as pricing, amenities, features etc. Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software. About The Benefits Of Joining The Mill Creek Team
Competitive compensation. Comprehensive medical, dental and vision. Employer sponsored short and long term disability, Life and ADD insurance. 401k with employer matching. Paid time off benefits: Vacation, Sick, Holidays. Mill Creek is an Equal Opportunity Employer.
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Sales and Marketing: Warmly greet prospective residents and create a personal connection while determining needs and preferences. Professionally present the community and apartments along with specific features and benefits. Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner. Manage and convert prospect leads into leases to achieve leasing goals. Call or visit competitive properties to update market survey on a monthly basis. Answer telephone calls and return voicemail. Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition. Share promotional ideas and events for marketing timeline. Assist in Social Media advertising as directed by the Manager. Assist in the preparation of move-ins. Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents. Customer Service
Understand and support the customer experience vision for Mill Creek Residential. Communicate service guarantees and customer service standards to prospective and current residents. Take ownership to personally address and resolve customer concerns in a timely professional manner. Support new residents during move-in process. Contribute ideas for improving resident satisfaction to the Community Manager. Participate in monthly property renewal program. Accept service requests from residents and route to service department for prompt processing. Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager. Operational Standards
Complete all new lease and renewal paperwork, including related addendums. Attend any training classes/meetings as required or recommended by management. Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc. Enter accurate and timely data into appropriate information systems. Post Craigslist ads daily to generate traffic. Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills. Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential. Ensure compliance with all Federal, State and local laws. Education and/or Experience
High School diploma or equivalent (GED) preferred. Commitment to, and passionate for, providing outstanding customer service. Strong communication skills (written and verbal). Multi Family or related property management experience, retails sales or hospitality experience. Skills/Specialized Knowledge
Clearly communicate, speak, read, and write in English. Ability to take ownership of resident issues and/or concerns and come to a resolution. In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community. Continuous research of area competitors such as pricing, amenities, features etc. Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software. About The Benefits Of Joining The Mill Creek Team
Competitive compensation. Comprehensive medical, dental and vision. Employer sponsored short and long term disability, Life and ADD insurance. 401k with employer matching. Paid time off benefits: Vacation, Sick, Holidays. Mill Creek is an Equal Opportunity Employer.
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