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$75,000.00/yr - $85,000.00/yr Growing nonprofit in downtown Boston seeks a Manager of Text Operations. This organization serves the mental wellness space and has an incredible mission. Company : This organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. They provide a working environment that celebrates the positive lifesaving work that occurs there each and every day Hours/Schedule : Full-time, 40 hour week Benefits : Competitive benefits including health/dental/vision and 401 K, with employer match. Additional benefits include employee assistance programs, Healthcare FSA and Childcare DCA, annual professional development budget, and life insurance. Job Type : Direct Location Requirements : Hybrid, 2 days in Boston based office Rate : Annual Salary ranging from $72,000 - $86,000/annually based on experience Job Description : The Manager of Text Operations is responsible for the leadership, coordination, and success of two text-based support services: a peer-to-peer texting service for people up to 24 years old, and a 24/7 text-based crisis service. This position plays a critical role in ensuring program quality, volunteer and staff support, and data-driven decision-making. The Manager will supervise a team of frontline staff and volunteers, oversee technology platforms, manage scheduling, and ensure accurate data reporting to sustain and grow both programs. The Manger of Text Operations will work with the Sr. Director of Crisis Programs to ensure that clinical best practices are implemented. Responsibilities
Program Management & Supervision Oversee daily operations of texting services Monitor and maintain technology platforms (e.g. messaging systems, scheduling tools) Maintain policies, protocols, and workflows specific to text-based crisis services Provide supervision to individual reports Hold weekly team meetings Ensure compliance with confidentiality, safety, and risk protocol Participates in the On-call rotation Recruitment, Retention, & HR Practices
In collaboration with the Recruitment and Retention Coordinator, identify candidates for volunteer and staff positions as needed Interview, hire, and train text service staff and volunteers Complete performance reviews for direct reports
Training & Quality Assurance
Conduct regular quality assurance reviews of text conversations Identify training needs and deliver feedback to staff and volunteers Support implementation of best practices in crisis intervention In collaboration with the Senior Director of Crisis Programs, ensure all procedures are implemented Cover text shifts as needed to maintain continuity in services Support interns from local colleges and universities through supervision and evaluations Attend conferences and other related meetings outside of the organization as needed
Reporting & Compliance
Identify, prepare reports and present key metrics associated with Operations Use data insights to inform improvements in service delivery
Qualifications
Minimum of two years of supervisory or program management Experience in the mental health, crisis intervention, or related support services Knowledge of the field of suicide and suicide prevention, preferred Experience working with youth or peer support programs Knowledge of texting or chat-based mental health services Strong communication skills, including the ability to make effective and persuasive presentations Proficiency in Word, Excel, PowerPoint required Must be able to evaluate problems accurately and resolve conflict by displaying good, sound judgment Ability to work with sensitive information and maintain confidentiality Ability to work both independently and collaboratively as a team player Adept at interacting with others in person, over the phone, on zoom, or via email FlexProfessionals respects and seeks to empower each individual and support the diverse cultures, perspectives, skills, and experiences of its candidate network. FlexProfessionals does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. The candidates whose resumes are shared with our business clients are selected on the basis of qualifications, merit, and business needs. Seniority level
Associate Employment type
Full-time Job function
Management Industries Non-profit Organizations Get notified about new Operations Manager jobs in
Boston, MA . Boston, MA $174,500.00-$274,230.00 2 weeks ago
#J-18808-Ljbffr
$75,000.00/yr - $85,000.00/yr Growing nonprofit in downtown Boston seeks a Manager of Text Operations. This organization serves the mental wellness space and has an incredible mission. Company : This organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. They provide a working environment that celebrates the positive lifesaving work that occurs there each and every day Hours/Schedule : Full-time, 40 hour week Benefits : Competitive benefits including health/dental/vision and 401 K, with employer match. Additional benefits include employee assistance programs, Healthcare FSA and Childcare DCA, annual professional development budget, and life insurance. Job Type : Direct Location Requirements : Hybrid, 2 days in Boston based office Rate : Annual Salary ranging from $72,000 - $86,000/annually based on experience Job Description : The Manager of Text Operations is responsible for the leadership, coordination, and success of two text-based support services: a peer-to-peer texting service for people up to 24 years old, and a 24/7 text-based crisis service. This position plays a critical role in ensuring program quality, volunteer and staff support, and data-driven decision-making. The Manager will supervise a team of frontline staff and volunteers, oversee technology platforms, manage scheduling, and ensure accurate data reporting to sustain and grow both programs. The Manger of Text Operations will work with the Sr. Director of Crisis Programs to ensure that clinical best practices are implemented. Responsibilities
Program Management & Supervision Oversee daily operations of texting services Monitor and maintain technology platforms (e.g. messaging systems, scheduling tools) Maintain policies, protocols, and workflows specific to text-based crisis services Provide supervision to individual reports Hold weekly team meetings Ensure compliance with confidentiality, safety, and risk protocol Participates in the On-call rotation Recruitment, Retention, & HR Practices
In collaboration with the Recruitment and Retention Coordinator, identify candidates for volunteer and staff positions as needed Interview, hire, and train text service staff and volunteers Complete performance reviews for direct reports
Training & Quality Assurance
Conduct regular quality assurance reviews of text conversations Identify training needs and deliver feedback to staff and volunteers Support implementation of best practices in crisis intervention In collaboration with the Senior Director of Crisis Programs, ensure all procedures are implemented Cover text shifts as needed to maintain continuity in services Support interns from local colleges and universities through supervision and evaluations Attend conferences and other related meetings outside of the organization as needed
Reporting & Compliance
Identify, prepare reports and present key metrics associated with Operations Use data insights to inform improvements in service delivery
Qualifications
Minimum of two years of supervisory or program management Experience in the mental health, crisis intervention, or related support services Knowledge of the field of suicide and suicide prevention, preferred Experience working with youth or peer support programs Knowledge of texting or chat-based mental health services Strong communication skills, including the ability to make effective and persuasive presentations Proficiency in Word, Excel, PowerPoint required Must be able to evaluate problems accurately and resolve conflict by displaying good, sound judgment Ability to work with sensitive information and maintain confidentiality Ability to work both independently and collaboratively as a team player Adept at interacting with others in person, over the phone, on zoom, or via email FlexProfessionals respects and seeks to empower each individual and support the diverse cultures, perspectives, skills, and experiences of its candidate network. FlexProfessionals does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. The candidates whose resumes are shared with our business clients are selected on the basis of qualifications, merit, and business needs. Seniority level
Associate Employment type
Full-time Job function
Management Industries Non-profit Organizations Get notified about new Operations Manager jobs in
Boston, MA . Boston, MA $174,500.00-$274,230.00 2 weeks ago
#J-18808-Ljbffr