Miva, Inc.
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Project Manager
role at
Miva, Inc.
Overview The Project Manager (PM) is accountable for the planning, coordination, and execution of client-facing projects across the Professional Services organization. Each engagement follows a formal project plan and adheres to best practice delivery methodologies. The PM builds the plan, manages it through execution, and ensures that all resources, milestones, deliverables, risks, and stakeholders are aligned to the expected outcomes. Use of Wrike to manage projects, phases, tasks, milestones, and, in some cases, client communications is foundational to the role. The PM also owns the development of a consistent and scalable project delivery framework that enables repeatable, high-quality delivery and provides the parent structure for reusable templates by project type.
You Will Project Leadership and Planning
Maintain a consistent project delivery framework and reusable templates by project type to support scale and repeatability across Miva’s structured services
Define project scope, deliverables, timelines, milestones, and task dependencies aligned with the approved SOW or standardized service offering
Develop detailed project plans in Wrike, including work breakdown structures, task ownership, phase timing, and milestone tracking
Lead cross-functional planning sessions for large engagements to ensure shared understanding and alignment before execution
Partner with the Traffic Manager to ensure clean project intake and accurate Wrike setup; confirm resource availability supports delivery feasibility
Resource and Change Management
Actively manage delivery resource schedules in Wrike with accurate milestone and task ownership
Align task schedules with delivery resources based on resourcing targets, Wrike availability, and project pacing
Monitor capacity and resolve scheduling gaps or conflicts that may impact project progress
Scope, document, and execute change orders for active projects; align all scope adjustments with internal stakeholders and client approval
Manage scheduled and unscheduled backlog hours; review regularly and allocate to support accurate forecasting and health delivery
Stakeholder Engagement and Communication
Serve as the primary client-facing contact throughout the project lifecycle, including kickoff, regular updates, and closure
Develop and execute a stakeholder communication plan with meeting cadence, update timing, and escalation paths
Coordinate client training sessions with the Training and Consulting Specialist using the public training calendar or private delivery outlined in the SOW
Confirm mutual expectations with the client at every phase to reduce ambiguity and surface blockers early
Quality Assurance and Compliance
Ensure deliverables meet defined QA standards and align with service expectations in the SOW
Monitor project budget performance and escalate risks to budget variance promptly
Maintain Wrike project accuracy with complete task structures, timelines, ownership, and dependencies
Maintain delivery documentation and audit trails compliant with SOW definitions and Miva’s internal standards
Performance Monitoring and Continuous Improvement
Maintain accurate status and percent complete for all in-flight projects in Wrike
Track project indicators (age, schedule adherence, status variance) for early risk detection
Conduct post-project reviews and apply lessons learned to improve delivery model and velocity
Participate in delivery team initiatives to improve velocity, repeatability, and customer outcomes
Track time accurately in MiTime and contribute to utilization reporting and performance visibility
Core Skills and Competencies
Strategic Planning: design structured, time-bound project plans aligned to business and service goals
Stakeholder Management: clear, consistent communication and alignment across clients, delivery teams, and contributors
Change and Risk Control: proactive risk identification and mitigation to avoid disruption
Structured and Iterative Delivery: manage work in defined phases with checkpoints and adaptable plans
Financial Awareness: monitor budget performance and understand resource usage, schedule, and margin impact
Perform other duties as assigned
You Have
3+ years of project management experience leading client-facing projects
Proficiency with project management tools (Wrike preferred)
Strong skills in scope, schedule, resource, and budget management
Experience with structured delivery methodologies (Waterfall, Agile, or hybrid)
Excellent client communication and stakeholder management skills
Ability to manage change orders, risks, and QA standards
Solid documentation, organization, and priority management abilities
Bonus Points If You Have
Advanced Wrike expertise (templates, reporting, automation)
Experience in professional services, SaaS, or eCommerce industries
PMP, CSM, or related project management certifications
Experience facilitating client training sessions
Background in continuous improvement initiatives
Technical familiarity with eCommerce platforms or integrations
Our Perks
Remote company - work from anywhere
Unlimited PTO
Maternity/Paternity leave
Medical/Dental/Vision/FSA/Life
401k with company match; vested immediately
Flexible work schedule
Collaborative peers
The salary range for this position is $75k - $80k annually. This information is current as of the initial date of this job posting and may be modified in the future. The actual pay determined for an individual will vary based on job-related factors such as relevant experience and/or education, particular skills, and location.
Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in one of the following states: AZ, CA, CO, FL, GA, ID, IL, KS, MA, MI, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, VT, or WA.
Miva is a leading eCommerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date, Miva software has powered over $100 billion in online sales for retailers worldwide.
Our success and the success of our clients are driven by high-performing teams of talented professionals. By creating a culture in which passion, ingenuity, and collaboration are rewarded, we have become the driving force for the advancement of independent commerce.
Miva is backed by Equality Asset Management, a private equity firm dedicated to supporting company growth.
Miva has been named a Best and Brightest Company in 2018, 2019, 2020, 2021, 2022, 2023 and 2024.
Miva, Inc. is an Equal Opportunity Employer.
Read Miva's Applicant Privacy Notice Here.
Powered by JazzHR
Seniority level Mid-Senior level
Employment type Full-time
Job function Project Management and Information Technology
Industries Software Development
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Project Manager
role at
Miva, Inc.
Overview The Project Manager (PM) is accountable for the planning, coordination, and execution of client-facing projects across the Professional Services organization. Each engagement follows a formal project plan and adheres to best practice delivery methodologies. The PM builds the plan, manages it through execution, and ensures that all resources, milestones, deliverables, risks, and stakeholders are aligned to the expected outcomes. Use of Wrike to manage projects, phases, tasks, milestones, and, in some cases, client communications is foundational to the role. The PM also owns the development of a consistent and scalable project delivery framework that enables repeatable, high-quality delivery and provides the parent structure for reusable templates by project type.
You Will Project Leadership and Planning
Maintain a consistent project delivery framework and reusable templates by project type to support scale and repeatability across Miva’s structured services
Define project scope, deliverables, timelines, milestones, and task dependencies aligned with the approved SOW or standardized service offering
Develop detailed project plans in Wrike, including work breakdown structures, task ownership, phase timing, and milestone tracking
Lead cross-functional planning sessions for large engagements to ensure shared understanding and alignment before execution
Partner with the Traffic Manager to ensure clean project intake and accurate Wrike setup; confirm resource availability supports delivery feasibility
Resource and Change Management
Actively manage delivery resource schedules in Wrike with accurate milestone and task ownership
Align task schedules with delivery resources based on resourcing targets, Wrike availability, and project pacing
Monitor capacity and resolve scheduling gaps or conflicts that may impact project progress
Scope, document, and execute change orders for active projects; align all scope adjustments with internal stakeholders and client approval
Manage scheduled and unscheduled backlog hours; review regularly and allocate to support accurate forecasting and health delivery
Stakeholder Engagement and Communication
Serve as the primary client-facing contact throughout the project lifecycle, including kickoff, regular updates, and closure
Develop and execute a stakeholder communication plan with meeting cadence, update timing, and escalation paths
Coordinate client training sessions with the Training and Consulting Specialist using the public training calendar or private delivery outlined in the SOW
Confirm mutual expectations with the client at every phase to reduce ambiguity and surface blockers early
Quality Assurance and Compliance
Ensure deliverables meet defined QA standards and align with service expectations in the SOW
Monitor project budget performance and escalate risks to budget variance promptly
Maintain Wrike project accuracy with complete task structures, timelines, ownership, and dependencies
Maintain delivery documentation and audit trails compliant with SOW definitions and Miva’s internal standards
Performance Monitoring and Continuous Improvement
Maintain accurate status and percent complete for all in-flight projects in Wrike
Track project indicators (age, schedule adherence, status variance) for early risk detection
Conduct post-project reviews and apply lessons learned to improve delivery model and velocity
Participate in delivery team initiatives to improve velocity, repeatability, and customer outcomes
Track time accurately in MiTime and contribute to utilization reporting and performance visibility
Core Skills and Competencies
Strategic Planning: design structured, time-bound project plans aligned to business and service goals
Stakeholder Management: clear, consistent communication and alignment across clients, delivery teams, and contributors
Change and Risk Control: proactive risk identification and mitigation to avoid disruption
Structured and Iterative Delivery: manage work in defined phases with checkpoints and adaptable plans
Financial Awareness: monitor budget performance and understand resource usage, schedule, and margin impact
Perform other duties as assigned
You Have
3+ years of project management experience leading client-facing projects
Proficiency with project management tools (Wrike preferred)
Strong skills in scope, schedule, resource, and budget management
Experience with structured delivery methodologies (Waterfall, Agile, or hybrid)
Excellent client communication and stakeholder management skills
Ability to manage change orders, risks, and QA standards
Solid documentation, organization, and priority management abilities
Bonus Points If You Have
Advanced Wrike expertise (templates, reporting, automation)
Experience in professional services, SaaS, or eCommerce industries
PMP, CSM, or related project management certifications
Experience facilitating client training sessions
Background in continuous improvement initiatives
Technical familiarity with eCommerce platforms or integrations
Our Perks
Remote company - work from anywhere
Unlimited PTO
Maternity/Paternity leave
Medical/Dental/Vision/FSA/Life
401k with company match; vested immediately
Flexible work schedule
Collaborative peers
The salary range for this position is $75k - $80k annually. This information is current as of the initial date of this job posting and may be modified in the future. The actual pay determined for an individual will vary based on job-related factors such as relevant experience and/or education, particular skills, and location.
Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in one of the following states: AZ, CA, CO, FL, GA, ID, IL, KS, MA, MI, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, VT, or WA.
Miva is a leading eCommerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date, Miva software has powered over $100 billion in online sales for retailers worldwide.
Our success and the success of our clients are driven by high-performing teams of talented professionals. By creating a culture in which passion, ingenuity, and collaboration are rewarded, we have become the driving force for the advancement of independent commerce.
Miva is backed by Equality Asset Management, a private equity firm dedicated to supporting company growth.
Miva has been named a Best and Brightest Company in 2018, 2019, 2020, 2021, 2022, 2023 and 2024.
Miva, Inc. is an Equal Opportunity Employer.
Read Miva's Applicant Privacy Notice Here.
Powered by JazzHR
Seniority level Mid-Senior level
Employment type Full-time
Job function Project Management and Information Technology
Industries Software Development
#J-18808-Ljbffr