Twilio
Overview
Join Twilio as the Director, FinOps, leading the FinOps team and driving strategic value optimization initiatives for our R&D organization. About the job Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. As R&D’s Director, FinOps, you will work at the intersection of Finance, Engineering, and Procurement—driving financial transparency, operational efficiency, and strategic vendor management across Twilio’s R&D organization. You’ll partner with Engineering leaders, Procurement, Product Operations, Finance and third-party vendors to optimize infrastructure and opex investments for performance and cost, and to drive financial accountability and operational efficiency. You’ll help shape a strong financial discipline across R&D. You will lead the FinOps team supporting Twilio’s Research & Development (R&D) organization, overseeing source-to-pay operations, cloud and technology cost management, data governance, vendor strategy and R&D’s T&E spend. You’ll be accountable for building and executing roadmaps and daily operations across 170+ vendors, multi-cloud environments (AWS, GCP, Azure) and on-prem infrastructure. This role requires ownership—you’ll lead with accountability, champion cost governance best practices, and proactively identify opportunities to scale spend with product growth. As a builder, you’ll architect and evolve processes like taxonomy modernization, Opex and COGS cost allocation and tracking, plus tooling integrations (e.g., CloudZero and Backstage) that enable teams to move faster with greater financial insight. You thrive if you’re data-driven, comfortable navigating cross-functional relationships, and energized by building repeatable frameworks that elevate cost accountability. You should have a solid understanding of Opex, COGS and cloud spend optimization, plus experience managing vendor contracts and negotiations. You are a collaborative leader who can communicate clearly to diverse stakeholders and lead your team to enable planning, launch, and scaling of value optimization strategies. Key Responsibilities Vendor Contracts Management, Negotiations & Procurement Partnership: oversee contract lifecycle, review vendor contracts for value and renewal timing, and lead key vendor negotiations for R&D tools and services with Procurement to ensure favorable terms and alignment. Contracts Management: Compliance & Audit Readiness: lead quarterly compliance reviews and ensure audit-readiness through documentation and status tracking. Financial Operations & Forecasting: approve and manage monthly invoices against forecast, oversee purchase order processing for infrastructure spend, and track Opex and COGS spend across teams and product lines. FinOps (Cloud Financial Management): own cloud spend analysis and unit allocation processes, partnering with engineering to optimize usage and drive cost efficiency. Cross-Functional Collaboration: facilitate quarterly strategic planning between R&D and Procurement; conduct biweekly KPI reviews with Engineering and Finance to analyze KPI metrics and CloudZero adoption. Program & Platform Management: own Taxonomy Modernization Program, including integration of backstage metadata with CloudZero to enhance cost transparency and reporting. Data Transparency: enable real-time visibility into key metrics (COGs, Opex, cloud spend, SLA credits, vendor costs) through self-serve dashboards or regular reporting. Qualifications Required: 8+ years of experience in Financial Operations with 4+ years in a leadership role with direct reports Bachelor’s degree in Finance, Business, Economics or related field Servant-leader mindset; supports teams to do their best work Strong understanding of the full source-to-pay lifecycle and vendor relationship management Deep understanding of cloud financial models (AWS, GCP, Azure), billing structures, and usage-based pricing Ability to analyze spend trends, identify cost-saving opportunities, and drive unit economics improvements Familiarity with metadata-driven architectures and integrations (e.g., Backstage for taxonomy management) Proven ability to influence and collaborate with stakeholders across Engineering, Procurement, Finance and Leadership Excellent communication skills; ability to tailor messaging from C-suite to ICs with clarity and impact Ability to manage multiple competing priorities in a fast-paced environment Proven experience with FinOps practices and cloud cost optimization Deep understanding of Opex & COGS in a software/hardware/cloud environment Strong ability to build relationships with cross-functional stakeholders and leadership Experience negotiating vendor contracts, managing renewals, and consolidating tools/services to maximize value Ability to present complex financial insights clearly to technical and non-technical stakeholders Outstanding written and verbal communication skills that drive executional impact at scale Ability to thrive in a fast-paced, evolving, ambiguous environment with a bias to action Desired: MBA or relevant advanced degree Certification in FinOps or relevant discipline Experience with SaaS products, CDPs, replatform programs Experience with cost visibility platforms (e.g., CloudZero, Apptio) and cloud billing tools Location Remote role, not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel Approximately 5-10% travel to connect in-person where possible. What We Offer Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, and more. Offerings vary by location. Compensation Note: This role is open to candidates outside certain states; pay ranges vary by location. Ranges: Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.: $138,700 - $173,400 New York, New Jersey, Washington State, or California (outside SF Bay): $146,800 - $183,600 San Francisco Bay Area, California: $163,100 - $203,900 This role may participate in Twilio equity and bonus plans. Benefits include health care, 401(k), paid time off. Starting salary based on skills, experience, location. Applications accepted until 9/30/25; may change. Twilio values big thinking and Twilio Magic; consider other open positions if this role isn’t a match. Twilio is an equal opportunity employer with a comprehensive EEO statement included in the original description.
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Join Twilio as the Director, FinOps, leading the FinOps team and driving strategic value optimization initiatives for our R&D organization. About the job Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. As R&D’s Director, FinOps, you will work at the intersection of Finance, Engineering, and Procurement—driving financial transparency, operational efficiency, and strategic vendor management across Twilio’s R&D organization. You’ll partner with Engineering leaders, Procurement, Product Operations, Finance and third-party vendors to optimize infrastructure and opex investments for performance and cost, and to drive financial accountability and operational efficiency. You’ll help shape a strong financial discipline across R&D. You will lead the FinOps team supporting Twilio’s Research & Development (R&D) organization, overseeing source-to-pay operations, cloud and technology cost management, data governance, vendor strategy and R&D’s T&E spend. You’ll be accountable for building and executing roadmaps and daily operations across 170+ vendors, multi-cloud environments (AWS, GCP, Azure) and on-prem infrastructure. This role requires ownership—you’ll lead with accountability, champion cost governance best practices, and proactively identify opportunities to scale spend with product growth. As a builder, you’ll architect and evolve processes like taxonomy modernization, Opex and COGS cost allocation and tracking, plus tooling integrations (e.g., CloudZero and Backstage) that enable teams to move faster with greater financial insight. You thrive if you’re data-driven, comfortable navigating cross-functional relationships, and energized by building repeatable frameworks that elevate cost accountability. You should have a solid understanding of Opex, COGS and cloud spend optimization, plus experience managing vendor contracts and negotiations. You are a collaborative leader who can communicate clearly to diverse stakeholders and lead your team to enable planning, launch, and scaling of value optimization strategies. Key Responsibilities Vendor Contracts Management, Negotiations & Procurement Partnership: oversee contract lifecycle, review vendor contracts for value and renewal timing, and lead key vendor negotiations for R&D tools and services with Procurement to ensure favorable terms and alignment. Contracts Management: Compliance & Audit Readiness: lead quarterly compliance reviews and ensure audit-readiness through documentation and status tracking. Financial Operations & Forecasting: approve and manage monthly invoices against forecast, oversee purchase order processing for infrastructure spend, and track Opex and COGS spend across teams and product lines. FinOps (Cloud Financial Management): own cloud spend analysis and unit allocation processes, partnering with engineering to optimize usage and drive cost efficiency. Cross-Functional Collaboration: facilitate quarterly strategic planning between R&D and Procurement; conduct biweekly KPI reviews with Engineering and Finance to analyze KPI metrics and CloudZero adoption. Program & Platform Management: own Taxonomy Modernization Program, including integration of backstage metadata with CloudZero to enhance cost transparency and reporting. Data Transparency: enable real-time visibility into key metrics (COGs, Opex, cloud spend, SLA credits, vendor costs) through self-serve dashboards or regular reporting. Qualifications Required: 8+ years of experience in Financial Operations with 4+ years in a leadership role with direct reports Bachelor’s degree in Finance, Business, Economics or related field Servant-leader mindset; supports teams to do their best work Strong understanding of the full source-to-pay lifecycle and vendor relationship management Deep understanding of cloud financial models (AWS, GCP, Azure), billing structures, and usage-based pricing Ability to analyze spend trends, identify cost-saving opportunities, and drive unit economics improvements Familiarity with metadata-driven architectures and integrations (e.g., Backstage for taxonomy management) Proven ability to influence and collaborate with stakeholders across Engineering, Procurement, Finance and Leadership Excellent communication skills; ability to tailor messaging from C-suite to ICs with clarity and impact Ability to manage multiple competing priorities in a fast-paced environment Proven experience with FinOps practices and cloud cost optimization Deep understanding of Opex & COGS in a software/hardware/cloud environment Strong ability to build relationships with cross-functional stakeholders and leadership Experience negotiating vendor contracts, managing renewals, and consolidating tools/services to maximize value Ability to present complex financial insights clearly to technical and non-technical stakeholders Outstanding written and verbal communication skills that drive executional impact at scale Ability to thrive in a fast-paced, evolving, ambiguous environment with a bias to action Desired: MBA or relevant advanced degree Certification in FinOps or relevant discipline Experience with SaaS products, CDPs, replatform programs Experience with cost visibility platforms (e.g., CloudZero, Apptio) and cloud billing tools Location Remote role, not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel Approximately 5-10% travel to connect in-person where possible. What We Offer Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, and more. Offerings vary by location. Compensation Note: This role is open to candidates outside certain states; pay ranges vary by location. Ranges: Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.: $138,700 - $173,400 New York, New Jersey, Washington State, or California (outside SF Bay): $146,800 - $183,600 San Francisco Bay Area, California: $163,100 - $203,900 This role may participate in Twilio equity and bonus plans. Benefits include health care, 401(k), paid time off. Starting salary based on skills, experience, location. Applications accepted until 9/30/25; may change. Twilio values big thinking and Twilio Magic; consider other open positions if this role isn’t a match. Twilio is an equal opportunity employer with a comprehensive EEO statement included in the original description.
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