APBA TG HUMAN RESOURCE PTE. LTD.
L1 Production Support Engineer - VisionPLUS 10 (Flex)
APBA TG HUMAN RESOURCE PTE. LTD., West Islip, New York, United States
Key Responsibilities
Monitor application and batch job alerts related to VisionPLUS 10 (Flex). Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc. Handle initial triage of incidents and user tickets. Provide quick fixes and workarounds for known issues. Maintain SOP documentation and knowledge base for recurring issues. Escalate unresolved or complex problems to L2/L3 teams. Coordinate with development, infrastructure, and vendor teams. Support monthly release deployments and patching activities. Prepare RCA and incident reports. Serve as the first point of contact for VisionPLUS 10-related incidents and service requests. Assist with routine tasks such as password resets, account unlocks, and basic configuration changes. Required Skills & Experience
2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems. Basic understanding of VisionPLUS 10 (Flex) architecture and core modules. Exposure to JCL, COBOL, VSAM, CICS is a must. Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCP, Putty, DMC, Scheduler for Open Technologies Familiarity with SQL/DB2 and log analysis – Good To Have Strong communication and customer service orientation. Experience with ITSM tools (e.g., ServiceNow, Remedy) Knowledge of ITIL practices preferred – Good To Have To Apply, please kindly email your updated resume to weizhe.teoh@tg-hr.com Regret to inform that only shortlisted candidates will be notified. CEI: R25127749 EA License: 14C7275
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Monitor application and batch job alerts related to VisionPLUS 10 (Flex). Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc. Handle initial triage of incidents and user tickets. Provide quick fixes and workarounds for known issues. Maintain SOP documentation and knowledge base for recurring issues. Escalate unresolved or complex problems to L2/L3 teams. Coordinate with development, infrastructure, and vendor teams. Support monthly release deployments and patching activities. Prepare RCA and incident reports. Serve as the first point of contact for VisionPLUS 10-related incidents and service requests. Assist with routine tasks such as password resets, account unlocks, and basic configuration changes. Required Skills & Experience
2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems. Basic understanding of VisionPLUS 10 (Flex) architecture and core modules. Exposure to JCL, COBOL, VSAM, CICS is a must. Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCP, Putty, DMC, Scheduler for Open Technologies Familiarity with SQL/DB2 and log analysis – Good To Have Strong communication and customer service orientation. Experience with ITSM tools (e.g., ServiceNow, Remedy) Knowledge of ITIL practices preferred – Good To Have To Apply, please kindly email your updated resume to weizhe.teoh@tg-hr.com Regret to inform that only shortlisted candidates will be notified. CEI: R25127749 EA License: 14C7275
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