The John F. Kennedy Center for the Performing Arts
Lounge Operations Manager
The John F. Kennedy Center for the Performing Arts, Washington, District of Columbia, us, 20022
Overview
The Manager, Lounge Operations oversees the daily operations of the 6 donor lounges, including three Member Lounges and three Circles Lounges. These exclusive hospitality spaces are available to donors and VIP guests as determined by the Development department and related offices. The Manager is responsible for strategy, budget, and administration of the lounges, ensuring an exceptional donor experience. The Kennedy Center is an equal opportunity employer and does not discriminate based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Compensation
Base pay range: $72,000.00/yr - $82,000.00/yr. The projected salary range for this position is $72,000 - $82,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation at the time of posting and may be modified in the future. Base pay within the range is determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Key Responsibilities
Manage six donor lounge spaces including overseeing supply management and inventory. Manage lounge budget and purchases. Hire and supervise the lounge attendant bartending staff of twelve to fifteen including payroll. Handle escalated disciplinary situations. Continuously strategize and implement lounge enhancements that will impact the donor experience. Maintain strong relationships with vendors, including potential in-kind donor relationships, in partnership with the Corporate Relations team. Oversee maintenance and upkeep of the donor lounges and kitchens, coordinating with Facilities, Production, and Campus Planning teams. Collaborate with Volunteer Leaders and catering staff on the operations of the six donor lounges. Send daily ticketing lists and ensure lounge podiums include VIP names and additional guest lists. Work with KC leadership and frontline fundraisers on special needs. Arrange and facilitate monthly or bi-monthly lounge working group meetings with development stakeholders from each development team. Manage customer service at the highest levels for all donors in the lounges. Work with the Assistant Manager, Donor Services on a nightly basis. Make independent decisions regarding Kennedy Center policies for donors and communicate exceptions as needed. Supervise Lead Lounge Attendant and 12-15 Lounge Attendants. Other duties as assigned. Key Qualifications
Bachelor's degree or equivalent experience 5 - 7 years of applicable experience to position responsibilities Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Performing Arts Referrals increase your chances of interviewing at The John F. Kennedy Center for the Performing Arts. Get notified about new Operations Manager jobs in Washington, DC.
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The Manager, Lounge Operations oversees the daily operations of the 6 donor lounges, including three Member Lounges and three Circles Lounges. These exclusive hospitality spaces are available to donors and VIP guests as determined by the Development department and related offices. The Manager is responsible for strategy, budget, and administration of the lounges, ensuring an exceptional donor experience. The Kennedy Center is an equal opportunity employer and does not discriminate based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Compensation
Base pay range: $72,000.00/yr - $82,000.00/yr. The projected salary range for this position is $72,000 - $82,000, commensurate with experience, and includes a comprehensive benefits package. This is the targeted range of possible compensation at the time of posting and may be modified in the future. Base pay within the range is determined by a candidate’s skills, expertise, and experience as it relates to the position qualifications and responsibilities. Key Responsibilities
Manage six donor lounge spaces including overseeing supply management and inventory. Manage lounge budget and purchases. Hire and supervise the lounge attendant bartending staff of twelve to fifteen including payroll. Handle escalated disciplinary situations. Continuously strategize and implement lounge enhancements that will impact the donor experience. Maintain strong relationships with vendors, including potential in-kind donor relationships, in partnership with the Corporate Relations team. Oversee maintenance and upkeep of the donor lounges and kitchens, coordinating with Facilities, Production, and Campus Planning teams. Collaborate with Volunteer Leaders and catering staff on the operations of the six donor lounges. Send daily ticketing lists and ensure lounge podiums include VIP names and additional guest lists. Work with KC leadership and frontline fundraisers on special needs. Arrange and facilitate monthly or bi-monthly lounge working group meetings with development stakeholders from each development team. Manage customer service at the highest levels for all donors in the lounges. Work with the Assistant Manager, Donor Services on a nightly basis. Make independent decisions regarding Kennedy Center policies for donors and communicate exceptions as needed. Supervise Lead Lounge Attendant and 12-15 Lounge Attendants. Other duties as assigned. Key Qualifications
Bachelor's degree or equivalent experience 5 - 7 years of applicable experience to position responsibilities Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided. Candidate must be willing to work onsite. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industries: Performing Arts Referrals increase your chances of interviewing at The John F. Kennedy Center for the Performing Arts. Get notified about new Operations Manager jobs in Washington, DC.
#J-18808-Ljbffr