Omni Hotels & Resorts
Event Experience and Set-up Manager | Banquets
Omni Hotels & Resorts, Austin, Texas, us, 78716
Event Experience and Set-up Manager | Banquets
Overview
Omni Hotels & Resorts is seeking an
Event Experience and Set-up Manager
| Banquets to join Barton Creek Resort & Spa. Ranked among the best resorts in Texas, this role supports the overall efficiency of Event Logistics and provides direct oversight to the set-up team. Omni Barton Creek Resort and Spa offers a dynamic work environment, comprehensive training and mentoring, and a reputation for exceptional service.
We embody a culture of respect, gratitude and empowerment. If you are a friendly, motivated person with a passion to serve others, this may be your perfect match.
Job Description
The
Banquet Event Experience and Set-up Manager
is responsible for the overall efficiency of Event Logistics and provides direct oversight to the set-up team.
Responsibilities
Ensures events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
Directs and organizes the houseperson supervisors, ensuring tasks meet standards.
Trains Houseperson Supervisors and Housepersons on standards.
Directly supervises banquet housepersons on a daily basis.
Inspects function rooms prior to and during breaks to ensure all requirements are met.
Manages payroll, recognition, discipline, labor, and general department management.
Greets customers during the event phase and coordinates with Event Operations for execution of details.
Identifies operational challenges and collaborates with property staff and customers to resolve or develop alternatives.
Acts as liaison between field salesperson and customer throughout the event process (pre-, during, post-event).
Participates in customer site inspections and assists with the sales process as necessary.
Performs other duties as assigned to meet business needs.
Solicits feedback from property departments to identify areas for improvement.
Delivers excellent customer service and encourages the same from others.
Responds to guest problems and complaints and integrates feedback into action plans.
Ensures hourly employees understand expectations for event activities and participates in pre- and post-event meetings as required.
Responds to last-minute requests and communicates changes to appropriate departments.
Follows all details described on Banquet Event Orders (BEOs) and maintains contact with meeting planners to note last-minute changes.
Reviews daily worksheet and assigns duties to banquet Housepersons; maintains uniformity of set-ups.
Maintains cleanliness and order of storage and back-of-house areas; ensures proper use and storage of Convention Services equipment with preventive maintenance schedules.
Adheres to hotel policies and safety trainings; provides training for banquet housepersons to uphold high-quality standards.
Ensures unused rooms are set to department standards and attends required trainings.
Qualifications
2+ years of banquet leadership experience in a high-volume, upscale hotel.
Exceptional guest service skills.
High School Diploma required.
Flexible schedule, including weekends, holidays, and evenings.
Excellent interpersonal and communication skills.
Strong attention to detail, ability to make quick decisions and good judgment.
Ability to multitask and maintain a friendly demeanor in a fast-paced environment.
Teamwork-oriented and positive attitude.
Physical ability to perform tasks such as walking, sitting, stooping, kneeling, bending, lifting, and related activities.
Equal Opportunity
Omni Hotels & Resorts is an equal opportunity employer.
#J-18808-Ljbffr
Omni Hotels & Resorts is seeking an
Event Experience and Set-up Manager
| Banquets to join Barton Creek Resort & Spa. Ranked among the best resorts in Texas, this role supports the overall efficiency of Event Logistics and provides direct oversight to the set-up team. Omni Barton Creek Resort and Spa offers a dynamic work environment, comprehensive training and mentoring, and a reputation for exceptional service.
We embody a culture of respect, gratitude and empowerment. If you are a friendly, motivated person with a passion to serve others, this may be your perfect match.
Job Description
The
Banquet Event Experience and Set-up Manager
is responsible for the overall efficiency of Event Logistics and provides direct oversight to the set-up team.
Responsibilities
Ensures events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
Directs and organizes the houseperson supervisors, ensuring tasks meet standards.
Trains Houseperson Supervisors and Housepersons on standards.
Directly supervises banquet housepersons on a daily basis.
Inspects function rooms prior to and during breaks to ensure all requirements are met.
Manages payroll, recognition, discipline, labor, and general department management.
Greets customers during the event phase and coordinates with Event Operations for execution of details.
Identifies operational challenges and collaborates with property staff and customers to resolve or develop alternatives.
Acts as liaison between field salesperson and customer throughout the event process (pre-, during, post-event).
Participates in customer site inspections and assists with the sales process as necessary.
Performs other duties as assigned to meet business needs.
Solicits feedback from property departments to identify areas for improvement.
Delivers excellent customer service and encourages the same from others.
Responds to guest problems and complaints and integrates feedback into action plans.
Ensures hourly employees understand expectations for event activities and participates in pre- and post-event meetings as required.
Responds to last-minute requests and communicates changes to appropriate departments.
Follows all details described on Banquet Event Orders (BEOs) and maintains contact with meeting planners to note last-minute changes.
Reviews daily worksheet and assigns duties to banquet Housepersons; maintains uniformity of set-ups.
Maintains cleanliness and order of storage and back-of-house areas; ensures proper use and storage of Convention Services equipment with preventive maintenance schedules.
Adheres to hotel policies and safety trainings; provides training for banquet housepersons to uphold high-quality standards.
Ensures unused rooms are set to department standards and attends required trainings.
Qualifications
2+ years of banquet leadership experience in a high-volume, upscale hotel.
Exceptional guest service skills.
High School Diploma required.
Flexible schedule, including weekends, holidays, and evenings.
Excellent interpersonal and communication skills.
Strong attention to detail, ability to make quick decisions and good judgment.
Ability to multitask and maintain a friendly demeanor in a fast-paced environment.
Teamwork-oriented and positive attitude.
Physical ability to perform tasks such as walking, sitting, stooping, kneeling, bending, lifting, and related activities.
Equal Opportunity
Omni Hotels & Resorts is an equal opportunity employer.
#J-18808-Ljbffr