Omni Hotels & Resorts
Event Experience and Set-up Manager | Banquets
A Banquet Event Experience and Set-up Manager is sought by Omni Hotels & Resorts to join the Barton Creek Resort & Spa. Barton Creek Resort & Spa's success is due to its dedicated, intelligent, and self-motivated family of associates. We embody a culture of respect, gratitude, and empowerment day in and day out. Overview
Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. Job Description
The
Banquet Event Experience and Set-up Manager
is responsible for the overall efficiency of Event Logistics and provides direct oversight to the set-up team. Responsibilities
Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Directs and organizes the houseperson supervisors, focusing on making sure the supervisors are on task and all sets are done to standard. Responsible for training Houseperson Supervisors and Houseperson, ensuring everyone knows and upholds standards. Directly responsible for the daily supervision of the banquet housepersons. Inspects each function room prior to, and during breaks to ensure that all requirements reflected on the daily worksheets are met. Responsible for payroll, recognition, discipline, labor management, and general management of the department. Greets customer during the event phase and is present during the event. Must be able to work with Event Operations team for the execution of details. Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). Participates in customer site inspections and assists with the sales process as necessary. Performs other duties as assigned to meet business needs. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Makes presence known to customer at all times during this process. Responds to and handles guest problems and complaints. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Interacts with guests to obtain feedback on product quality and service levels. Ensures hourly employees understand expectations and parameters for event activities. Participates in formal pre- and post-event meetings as required to review/communicate group needs and feedback. Respond to last-minute requests and communicate changes to appropriate departments. Must follow all details as described on Banquet Event Orders (BEO's). Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests and changes are provided and noted on BEO. Reviews daily worksheet and assigns specific duties to each banquet Houseperson. Uniformity among all set-ups in accordance. Ensures that cleanliness and order of all storage and back of house areas is to ensure a productive, safe, and energy-conserving work environment. Ensures the proper use and storage of all Convention Services equipment. Establish preventative maintenance schedules for same equipment. Responsible for adhering to hotel policies and procedures, and upholding team adherence to all safety-related associate trainings. Provides, in conjunction with the Director of Banquets, the necessary training for each banquet houseperson - follows through to ensure that all houseperson consistently maintain high-quality standards. Ensures that all unused rooms are set to department's standards. Attend department meetings and other company required trainings. Complete other duties as assigned by management. Qualifications
2+ years' experience in a banquet leadership role in a high volume, upscale Hotel. Must have exceptional guest service skills. High School Diploma required. Must be willing to work a flexible schedule, including weekends, holidays, and evenings. Must have excellent interpersonal and communication skills. Must have a strong attention to detail, be able to make quick decisions, and possess good judgment. Ability to multitask and portray a friendly demeanor in a fast-paced environment. Must consistently demonstrate a teamwork-oriented and positive attitude. Must be able to walk, sit, stoop, kneel, crouch, crawl, and use hands and arms. Must be able to push, pull, stoop, bend, and lift items of significant weight. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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A Banquet Event Experience and Set-up Manager is sought by Omni Hotels & Resorts to join the Barton Creek Resort & Spa. Barton Creek Resort & Spa's success is due to its dedicated, intelligent, and self-motivated family of associates. We embody a culture of respect, gratitude, and empowerment day in and day out. Overview
Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. Job Description
The
Banquet Event Experience and Set-up Manager
is responsible for the overall efficiency of Event Logistics and provides direct oversight to the set-up team. Responsibilities
Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Directs and organizes the houseperson supervisors, focusing on making sure the supervisors are on task and all sets are done to standard. Responsible for training Houseperson Supervisors and Houseperson, ensuring everyone knows and upholds standards. Directly responsible for the daily supervision of the banquet housepersons. Inspects each function room prior to, and during breaks to ensure that all requirements reflected on the daily worksheets are met. Responsible for payroll, recognition, discipline, labor management, and general management of the department. Greets customer during the event phase and is present during the event. Must be able to work with Event Operations team for the execution of details. Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). Participates in customer site inspections and assists with the sales process as necessary. Performs other duties as assigned to meet business needs. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Makes presence known to customer at all times during this process. Responds to and handles guest problems and complaints. Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Interacts with guests to obtain feedback on product quality and service levels. Ensures hourly employees understand expectations and parameters for event activities. Participates in formal pre- and post-event meetings as required to review/communicate group needs and feedback. Respond to last-minute requests and communicate changes to appropriate departments. Must follow all details as described on Banquet Event Orders (BEO's). Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests and changes are provided and noted on BEO. Reviews daily worksheet and assigns specific duties to each banquet Houseperson. Uniformity among all set-ups in accordance. Ensures that cleanliness and order of all storage and back of house areas is to ensure a productive, safe, and energy-conserving work environment. Ensures the proper use and storage of all Convention Services equipment. Establish preventative maintenance schedules for same equipment. Responsible for adhering to hotel policies and procedures, and upholding team adherence to all safety-related associate trainings. Provides, in conjunction with the Director of Banquets, the necessary training for each banquet houseperson - follows through to ensure that all houseperson consistently maintain high-quality standards. Ensures that all unused rooms are set to department's standards. Attend department meetings and other company required trainings. Complete other duties as assigned by management. Qualifications
2+ years' experience in a banquet leadership role in a high volume, upscale Hotel. Must have exceptional guest service skills. High School Diploma required. Must be willing to work a flexible schedule, including weekends, holidays, and evenings. Must have excellent interpersonal and communication skills. Must have a strong attention to detail, be able to make quick decisions, and possess good judgment. Ability to multitask and portray a friendly demeanor in a fast-paced environment. Must consistently demonstrate a teamwork-oriented and positive attitude. Must be able to walk, sit, stoop, kneel, crouch, crawl, and use hands and arms. Must be able to push, pull, stoop, bend, and lift items of significant weight. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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