Digital Realty
What You’ll Do
Oversee Remote Hands personnel and provide next level support as a subject matter expert Manage Remote Hands team including hiring, personnel evaluations, coaching, etc. Schedule jobs and personnel to meet project deadlines Review and approve employee time sheets Generate status reports as required from management Manage tool and test equipment needs and inventory at the site Ensure the proper classification and closure of all requests assigned to the site Perform and oversee Remote Hands services which are tracked through the Digital Realty ticketing system, including equipment rack and stack, cable termination and dress, assisted diagnostics, power cycling, audits, and installations or removals Provide timely customer and internal updates using a computer-based ticketing system Operate power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools) as needed Perform and oversee quality assurance checks on all requests and Remote Hands projects to ensure accurate completion Act as point of contact for remote Hands services escalations and operational processes Assist regional and local management with training and knowledge transfer to technicians Adhere to, and ensure team adherence to, Standard Operating Procedures Oversee overall Data Center cleanliness and appearance Report to the facility within a 1 hour average for emergency assistance as needed May lift and handle up to 50 pounds and may bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment May be required to work under a raised data center floor What You’ll Need
2+ years of Management / supervision of personnel 5+ years of experience in Telecommunications or Data Center related field CompTIA A+ / Net+ Certification Ability to rack, stack, cable, and troubleshoot network devices (routers, switches, firewalls, servers) Knowledge of various fiber optic and copper connectivity methods including Ethernet, TDM, SONET and DWDM topologies 5+ years use of industry standard test equipment for certifying copper and/or fiber network cabling Strong structured cabling installation and termination background Strong troubleshooting and root cause analysis skills Professional business communication and interpersonal skills Effective organizational skills and attention to detail Leadership and team experience Advanced skill in Microsoft Windows, Office Suite, and Visio Knowledge of Telcordia installation standards Understanding of network device deployment Ability to train lower level technicians Strong analytical skills CCNA preferred A Bit About Us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter. Operations
Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should. What We Can Offer You
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. You’ll have development opportunities to build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. Training and Development
Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations. Health and Safety
Safety is a core value at Digital Realty. We safeguard lives, protect assets, and secure data as essential pillars of our commitment to excellence for our people, partners and customers. We foster a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Our Compensation Philosophy
Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards contributions aligned with the company’s goals and values. Referrals increase your chances of interviewing at Digital Realty. Get notified about new Manager jobs in Miami, FL.
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Oversee Remote Hands personnel and provide next level support as a subject matter expert Manage Remote Hands team including hiring, personnel evaluations, coaching, etc. Schedule jobs and personnel to meet project deadlines Review and approve employee time sheets Generate status reports as required from management Manage tool and test equipment needs and inventory at the site Ensure the proper classification and closure of all requests assigned to the site Perform and oversee Remote Hands services which are tracked through the Digital Realty ticketing system, including equipment rack and stack, cable termination and dress, assisted diagnostics, power cycling, audits, and installations or removals Provide timely customer and internal updates using a computer-based ticketing system Operate power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools) as needed Perform and oversee quality assurance checks on all requests and Remote Hands projects to ensure accurate completion Act as point of contact for remote Hands services escalations and operational processes Assist regional and local management with training and knowledge transfer to technicians Adhere to, and ensure team adherence to, Standard Operating Procedures Oversee overall Data Center cleanliness and appearance Report to the facility within a 1 hour average for emergency assistance as needed May lift and handle up to 50 pounds and may bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment May be required to work under a raised data center floor What You’ll Need
2+ years of Management / supervision of personnel 5+ years of experience in Telecommunications or Data Center related field CompTIA A+ / Net+ Certification Ability to rack, stack, cable, and troubleshoot network devices (routers, switches, firewalls, servers) Knowledge of various fiber optic and copper connectivity methods including Ethernet, TDM, SONET and DWDM topologies 5+ years use of industry standard test equipment for certifying copper and/or fiber network cabling Strong structured cabling installation and termination background Strong troubleshooting and root cause analysis skills Professional business communication and interpersonal skills Effective organizational skills and attention to detail Leadership and team experience Advanced skill in Microsoft Windows, Office Suite, and Visio Knowledge of Telcordia installation standards Understanding of network device deployment Ability to train lower level technicians Strong analytical skills CCNA preferred A Bit About Us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter. Operations
Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should. What We Can Offer You
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. You’ll have development opportunities to build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. Training and Development
Join our Data Center Operations team and gain the support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations. Health and Safety
Safety is a core value at Digital Realty. We safeguard lives, protect assets, and secure data as essential pillars of our commitment to excellence for our people, partners and customers. We foster a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Our Compensation Philosophy
Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards contributions aligned with the company’s goals and values. Referrals increase your chances of interviewing at Digital Realty. Get notified about new Manager jobs in Miami, FL.
#J-18808-Ljbffr