H&M
Job Description
About the Role
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You lead the full store team to excel, create an inclusive culture that promotes collaboration and entrepreneurial spirit, and are responsible and aware of the store’s strengths, opportunities, and competitors. You analyze and follow up on sales, creating plans to optimize results and profits. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit
Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies Represent yourself and the H&M brand positively during all customer interactions Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling our products Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Schedule to budgeted hours in line with sales budget and commercial activities Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges Be aware of store strengths and opportunities, identify commercial opportunities and act on them; maintain competitor awareness Manage store maintenance in a cost-efficient way Ensure all admin routines for both people and operations are handled correctly Fashion & Trend Awareness
Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Ensure your team provides product and fashion knowledge during customer interactions Understand the local area of your store, customers, competition, and fashion trends Team & Development
Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team Complete performance evaluations and succession planning to support business needs & team Retain and share knowledge and skills with your team Collaborate with Area team and store leadership team including VMs Ensure excellent communication & professionalism Responsible for the teams planning & scheduling Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed Participate in onboarding and trainings relevant for your role & development Retail Operations/ Visual & Commercial Execution
Ensure a clean and tidy sales floor and back of house Maintain high fashion quality, visual and commercial product presentation with good garment care Maintain stock levels and provide input on allocation to relevant area or sales market colleagues Support daily opening & closing of store routines and processes Ensure the full garment cycle – from delivery to presentation – and fitting room routines are aligned with standards and processes Maintain in-store OMNI Services & tools (Instore Care App, Click & Collect, Smart Store, etc.) Maintain price signs in-store and on the sales floor according to global & local strategies Update & maintain BOH areas with key information, health & safety, tidiness, etc. Qualifications
Who You Are To be a successful and effective Store Manager, you’ll be a strong leader who takes responsibility for others Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics Relevant experience in a leadership position applicable to the role Retail management and retail operations experience Experience collaborating closely with a team Why You’ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive workplace We are a values-driven organization guided by our values Access to our Colleague Resource Groups (CRGs) for community and networking opportunities Inclusive company where you’re encouraged to be yourself at work Access to a global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and community day Employee discount at H&M Group brands Compensation
Compensation: expected base salary range is $62,451 – $72,756 annually EEOC Code: OFM Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations) Additional Information
This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned at the company’s discretion. H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us. Benefits
We offer attractive benefits with development opportunities. All employees receive a staff discount card valid across H&M Group brands. Benefits vary by market and employment type. Inclusion & Diversity: H&M is committed to inclusive, diverse and equitable workplaces. We strive for a fair recruitment process and invite applicants from all backgrounds to apply. Company Description: At H&M, our purpose is to liberate fashion for the many. We encourage self-expression, and colleagues are supported to take on responsibilities from day one and grow with the company.
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As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You lead the full store team to excel, create an inclusive culture that promotes collaboration and entrepreneurial spirit, and are responsible and aware of the store’s strengths, opportunities, and competitors. You analyze and follow up on sales, creating plans to optimize results and profits. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit
Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies Represent yourself and the H&M brand positively during all customer interactions Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results Ensure personal customer service is provided in all areas of the store, guiding customers through fashion stories and actively selling our products Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives Schedule to budgeted hours in line with sales budget and commercial activities Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges Be aware of store strengths and opportunities, identify commercial opportunities and act on them; maintain competitor awareness Manage store maintenance in a cost-efficient way Ensure all admin routines for both people and operations are handled correctly Fashion & Trend Awareness
Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Ensure your team provides product and fashion knowledge during customer interactions Understand the local area of your store, customers, competition, and fashion trends Team & Development
Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team Complete performance evaluations and succession planning to support business needs & team Retain and share knowledge and skills with your team Collaborate with Area team and store leadership team including VMs Ensure excellent communication & professionalism Responsible for the teams planning & scheduling Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed Participate in onboarding and trainings relevant for your role & development Retail Operations/ Visual & Commercial Execution
Ensure a clean and tidy sales floor and back of house Maintain high fashion quality, visual and commercial product presentation with good garment care Maintain stock levels and provide input on allocation to relevant area or sales market colleagues Support daily opening & closing of store routines and processes Ensure the full garment cycle – from delivery to presentation – and fitting room routines are aligned with standards and processes Maintain in-store OMNI Services & tools (Instore Care App, Click & Collect, Smart Store, etc.) Maintain price signs in-store and on the sales floor according to global & local strategies Update & maintain BOH areas with key information, health & safety, tidiness, etc. Qualifications
Who You Are To be a successful and effective Store Manager, you’ll be a strong leader who takes responsibility for others Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics Relevant experience in a leadership position applicable to the role Retail management and retail operations experience Experience collaborating closely with a team Why You’ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive workplace We are a values-driven organization guided by our values Access to our Colleague Resource Groups (CRGs) for community and networking opportunities Inclusive company where you’re encouraged to be yourself at work Access to a global talent community with opportunities for growth Comprehensive benefits including health insurance, wellness and family support programs, retirement plan, paid leave, and community day Employee discount at H&M Group brands Compensation
Compensation: expected base salary range is $62,451 – $72,756 annually EEOC Code: OFM Pay Status: Salary, Non-Exempt (Exempt for Top Volume locations) Additional Information
This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned at the company’s discretion. H&M may pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us. Benefits
We offer attractive benefits with development opportunities. All employees receive a staff discount card valid across H&M Group brands. Benefits vary by market and employment type. Inclusion & Diversity: H&M is committed to inclusive, diverse and equitable workplaces. We strive for a fair recruitment process and invite applicants from all backgrounds to apply. Company Description: At H&M, our purpose is to liberate fashion for the many. We encourage self-expression, and colleagues are supported to take on responsibilities from day one and grow with the company.
#J-18808-Ljbffr