Commerce
Senior Manager, Enterprise Implementation Services - Hybrid
Commerce, Austin, Texas, us, 78716
Overview
Senior Manager of Enterprise Implementation Services to lead our North America-based team of Implementation Project Managers. The Senior Manager will be based at our Headquarters in Austin, TX. In this role, you will drive the onboarding of enterprise merchants onto the Commerce platform, while scaling delivery models to improve predictability, profitability, and merchant satisfaction. You will evolve delivery frameworks, optimize project governance, and enhance the enterprise merchant experience, influencing services revenue growth, margin performance, cross-functional alignment, and implementation excellence at scale. What You’ll Do
Lead and develop a high-performing team of Implementation Project Managers across North America. Design team structure, hiring plans, and career development pathways aligned with company growth. Foster a culture of accountability, innovation, and continuous improvement. Build strong cross-functional relationships with Sales and Commerce partners and agencies to ensure optimal merchant onboarding to the Commerce platform. Delivery Excellence & Program Strategy
Oversee a portfolio of complex enterprise onboarding engagements; ensure delivery methodologies are scalable, predictable, and tailored to client complexity. Lead quarterly business reviews and program governance forums with strategic clients and internal stakeholders. Serve as executive sponsor and escalation point for enterprise implementations. Operational Optimization
Drive operational maturity through scalable tools, templates, playbooks, and workflow automation. Own key delivery metrics such as utilization, time-to-live (TTL), margin performance, and project success rate. Collaborate with Professional Services Operations and RevOps on forecasting, capacity planning, and resource alignment. Pre-Sales & Commercial Influence
Collaborate with Sales and Solutions Architecture on pre-sales solutioning, staffing plans, and Statements of Work (SOWs). Contribute to pricing models, service offerings, and delivery risk mitigation strategies. Support services attach-rate improvements and expanded post-launch service opportunities. Customer Experience & Enablement
Champion a best-in-class merchant onboarding experience. Lead enablement and knowledge transfer programs to ensure successful handoffs to Customer Success, Support, and TAM teams. Improve referenceability and long-term customer retention through strong implementation outcomes. Cross-Functional Impact
Influence product roadmap, feature adoption, and solution design by partnering with Product, Engineering, and Sales Engineering teams. Provide field insights to drive continuous improvement across the Commerce ecosystem. Who You Are
8+ years in Professional Services, Implementation, or Program Delivery within SaaS, eCommerce, or digital agency environments. Minimum 3 years in leadership roles managing teams of project managers or implementation leads; experience scaling multi-level teams preferred. Proven success delivering complex enterprise onboarding or digital transformation initiatives. Deep knowledge of Agile, Waterfall, and Hybrid delivery methodologies and SDLC frameworks. Strong business acumen with experience in margin management, budget ownership, and forecasting. Proven ability to influence executive stakeholders across Sales, Product, and Engineering. Data-driven mindset with expertise in KPIs, dashboards, forecasting, and resource planning models. Excellent written, verbal, and presentation skills; confident communicator in executive settings. Preferred certifications: PMP, PMI-ACP, CSM, or equivalent. Bachelor’s degree in Business, Computer Science, or related field. Familiarity with identity standards such as OAuth and SAML is a plus. Pay Transparency:
Pay range in description: $117,000 - $195,000 per year. The exact salary will depend on location, knowledge, skills, and qualifications. Inclusion and Belonging
Commerce is an equal opportunity employer. We provide reasonable accommodations to participate in the interview process and perform job functions as needed. If you need an accommodation, please notify the recruiting team. Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/. Security Notice:
This posting includes a standard disclaimer regarding fraud and scams. Commerce will never require payment of recruitment fees or soliciting money as part of the hiring process.
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Senior Manager of Enterprise Implementation Services to lead our North America-based team of Implementation Project Managers. The Senior Manager will be based at our Headquarters in Austin, TX. In this role, you will drive the onboarding of enterprise merchants onto the Commerce platform, while scaling delivery models to improve predictability, profitability, and merchant satisfaction. You will evolve delivery frameworks, optimize project governance, and enhance the enterprise merchant experience, influencing services revenue growth, margin performance, cross-functional alignment, and implementation excellence at scale. What You’ll Do
Lead and develop a high-performing team of Implementation Project Managers across North America. Design team structure, hiring plans, and career development pathways aligned with company growth. Foster a culture of accountability, innovation, and continuous improvement. Build strong cross-functional relationships with Sales and Commerce partners and agencies to ensure optimal merchant onboarding to the Commerce platform. Delivery Excellence & Program Strategy
Oversee a portfolio of complex enterprise onboarding engagements; ensure delivery methodologies are scalable, predictable, and tailored to client complexity. Lead quarterly business reviews and program governance forums with strategic clients and internal stakeholders. Serve as executive sponsor and escalation point for enterprise implementations. Operational Optimization
Drive operational maturity through scalable tools, templates, playbooks, and workflow automation. Own key delivery metrics such as utilization, time-to-live (TTL), margin performance, and project success rate. Collaborate with Professional Services Operations and RevOps on forecasting, capacity planning, and resource alignment. Pre-Sales & Commercial Influence
Collaborate with Sales and Solutions Architecture on pre-sales solutioning, staffing plans, and Statements of Work (SOWs). Contribute to pricing models, service offerings, and delivery risk mitigation strategies. Support services attach-rate improvements and expanded post-launch service opportunities. Customer Experience & Enablement
Champion a best-in-class merchant onboarding experience. Lead enablement and knowledge transfer programs to ensure successful handoffs to Customer Success, Support, and TAM teams. Improve referenceability and long-term customer retention through strong implementation outcomes. Cross-Functional Impact
Influence product roadmap, feature adoption, and solution design by partnering with Product, Engineering, and Sales Engineering teams. Provide field insights to drive continuous improvement across the Commerce ecosystem. Who You Are
8+ years in Professional Services, Implementation, or Program Delivery within SaaS, eCommerce, or digital agency environments. Minimum 3 years in leadership roles managing teams of project managers or implementation leads; experience scaling multi-level teams preferred. Proven success delivering complex enterprise onboarding or digital transformation initiatives. Deep knowledge of Agile, Waterfall, and Hybrid delivery methodologies and SDLC frameworks. Strong business acumen with experience in margin management, budget ownership, and forecasting. Proven ability to influence executive stakeholders across Sales, Product, and Engineering. Data-driven mindset with expertise in KPIs, dashboards, forecasting, and resource planning models. Excellent written, verbal, and presentation skills; confident communicator in executive settings. Preferred certifications: PMP, PMI-ACP, CSM, or equivalent. Bachelor’s degree in Business, Computer Science, or related field. Familiarity with identity standards such as OAuth and SAML is a plus. Pay Transparency:
Pay range in description: $117,000 - $195,000 per year. The exact salary will depend on location, knowledge, skills, and qualifications. Inclusion and Belonging
Commerce is an equal opportunity employer. We provide reasonable accommodations to participate in the interview process and perform job functions as needed. If you need an accommodation, please notify the recruiting team. Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/. Security Notice:
This posting includes a standard disclaimer regarding fraud and scams. Commerce will never require payment of recruitment fees or soliciting money as part of the hiring process.
#J-18808-Ljbffr