Salesforce, Inc..
Director, Workforce Transformation Programs - Human + AI Career Systems
Salesforce, Inc.., Austin, Texas, us, 78716
Overview
Summary
As Director, Workforce Transformation Programs – Human + AI Systems, you will lead the enterprise strategy, global rollout, and operational success of Salesforce’s internal talent marketplace and workforce transformation programs—including Career Connect, Agentforce for Careers, and related AI-powered tools. You will drive the end-to-end program lifecycle in close collaboration with Product, Engineering, Employee Success, and Business Unit stakeholders. In this role, you’ll translate platform potential into business outcomes—designing and scaling experiences that accelerate internal mobility, enable skills development, and prepare our workforce for an AI-augmented future. You’ll also bring a Human + AI design lens to ensure ethical, user-centered implementation of intelligent systems that support employee growth at scale. You will play a critical role in advancing Salesforce’s Agentic Skills Strategy, translating the enterprise vision into scalable delivery by embedding skills into workforce transformation programs, driving adoption, and enabling leaders to use skills data for mobility, reskilling, and redeployment decisions. Key Responsibilities Program Leadership & Strategic Execution Lead the global activation strategy, adoption roadmap, and governance model for Career Connect and other workforce transformation platforms. Collaborate with Product & Engineering teams to shape experience design, implementation planning, and capability integration based on business needs. Align with Employee Success, COEs, OUs, and cross-functional partners to ensure strategic, scalable, and equitable deployment of talent marketplace and mobility initiatives. Translate talent transformation goals into operational programs and playbooks that drive measurable impact. Human + AI Design Integration Embed human-centered AI principles into program strategy and adoption efforts, enabling ethical augmentation of work, responsible use of talent intelligence, and transparency in AI-driven features. Work alongside technical teams to support implementation of skills inference models, recommendation engines, and generative UX aligned with workforce needs. Help employees and managers engage confidently with AI-powered tools through clear education, enablement, and change leadership. Agentic Skills Strategy Delivery Operationalize the Agentic Skills Strategy by embedding skills frameworks into Career Connect, workforce planning, and reskilling programs. Drive adoption of skills-based practices across the enterprise, enabling leaders and managers to make decisions using consistent, actionable skills data. Partner with analytics teams to generate forward-looking insights that link skills supply/demand to redeployment, mobility, and development pathways. Program Management & Change Enablement Manage enterprise-level program planning and execution, including pilots, scaling, communications, and measurement strategies. Define success metrics across adoption, usage, internal mobility, redeployment outcomes, and employee engagement. Build and maintain engagement forums, governance routines, and feedback loops with senior stakeholders and end users. Develop compelling narratives, toolkits, and enablement resources that drive sustainable behavior change and enterprise alignment Qualifications Experience & Knowledge 10+ years in enterprise program management, workforce transformation, or talent strategy, ideally within a global matrixed organization. Proven success driving large-scale HR tech or workforce initiatives in partnership with Product, Engineering, and cross-functional teams. Deep understanding of skills-based planning, job architecture, internal mobility, and talent development models. Ability to connect workforce insights to business impact and translate strategic vision into scalable, repeatable programs. AI Fluency & Human-Centered Implementation Experience with AI-powered talent systems, including recommendation engines, skills inference, and conversational interfaces. Familiarity with human + AI collaboration, responsible AI frameworks, and principles of ethical tech deployment in the workplace. Ability to partner with technical teams to translate AI capabilities into workforce-relevant, trust-enhancing applications. Core Competencies Strong communication, stakeholder engagement, and executive alignment skills. High proficiency in program design, planning, and execution—especially in fast-paced, ambiguous environments. Strategic, systems-oriented thinker with a bias for action and continuous improvement. Delivery-focused mindset, able to embed skills into workforce programs and translate analytics into business-ready insights. Ability to drive influence across levels without direct authority and foster a culture of innovation and accountability.
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Summary
As Director, Workforce Transformation Programs – Human + AI Systems, you will lead the enterprise strategy, global rollout, and operational success of Salesforce’s internal talent marketplace and workforce transformation programs—including Career Connect, Agentforce for Careers, and related AI-powered tools. You will drive the end-to-end program lifecycle in close collaboration with Product, Engineering, Employee Success, and Business Unit stakeholders. In this role, you’ll translate platform potential into business outcomes—designing and scaling experiences that accelerate internal mobility, enable skills development, and prepare our workforce for an AI-augmented future. You’ll also bring a Human + AI design lens to ensure ethical, user-centered implementation of intelligent systems that support employee growth at scale. You will play a critical role in advancing Salesforce’s Agentic Skills Strategy, translating the enterprise vision into scalable delivery by embedding skills into workforce transformation programs, driving adoption, and enabling leaders to use skills data for mobility, reskilling, and redeployment decisions. Key Responsibilities Program Leadership & Strategic Execution Lead the global activation strategy, adoption roadmap, and governance model for Career Connect and other workforce transformation platforms. Collaborate with Product & Engineering teams to shape experience design, implementation planning, and capability integration based on business needs. Align with Employee Success, COEs, OUs, and cross-functional partners to ensure strategic, scalable, and equitable deployment of talent marketplace and mobility initiatives. Translate talent transformation goals into operational programs and playbooks that drive measurable impact. Human + AI Design Integration Embed human-centered AI principles into program strategy and adoption efforts, enabling ethical augmentation of work, responsible use of talent intelligence, and transparency in AI-driven features. Work alongside technical teams to support implementation of skills inference models, recommendation engines, and generative UX aligned with workforce needs. Help employees and managers engage confidently with AI-powered tools through clear education, enablement, and change leadership. Agentic Skills Strategy Delivery Operationalize the Agentic Skills Strategy by embedding skills frameworks into Career Connect, workforce planning, and reskilling programs. Drive adoption of skills-based practices across the enterprise, enabling leaders and managers to make decisions using consistent, actionable skills data. Partner with analytics teams to generate forward-looking insights that link skills supply/demand to redeployment, mobility, and development pathways. Program Management & Change Enablement Manage enterprise-level program planning and execution, including pilots, scaling, communications, and measurement strategies. Define success metrics across adoption, usage, internal mobility, redeployment outcomes, and employee engagement. Build and maintain engagement forums, governance routines, and feedback loops with senior stakeholders and end users. Develop compelling narratives, toolkits, and enablement resources that drive sustainable behavior change and enterprise alignment Qualifications Experience & Knowledge 10+ years in enterprise program management, workforce transformation, or talent strategy, ideally within a global matrixed organization. Proven success driving large-scale HR tech or workforce initiatives in partnership with Product, Engineering, and cross-functional teams. Deep understanding of skills-based planning, job architecture, internal mobility, and talent development models. Ability to connect workforce insights to business impact and translate strategic vision into scalable, repeatable programs. AI Fluency & Human-Centered Implementation Experience with AI-powered talent systems, including recommendation engines, skills inference, and conversational interfaces. Familiarity with human + AI collaboration, responsible AI frameworks, and principles of ethical tech deployment in the workplace. Ability to partner with technical teams to translate AI capabilities into workforce-relevant, trust-enhancing applications. Core Competencies Strong communication, stakeholder engagement, and executive alignment skills. High proficiency in program design, planning, and execution—especially in fast-paced, ambiguous environments. Strategic, systems-oriented thinker with a bias for action and continuous improvement. Delivery-focused mindset, able to embed skills into workforce programs and translate analytics into business-ready insights. Ability to drive influence across levels without direct authority and foster a culture of innovation and accountability.
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