The Buckle, Inc.
Overview
The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager Position is a progression from the AIT position and therefore includes additional high level duties that are specific to that position, though the majority of job duties and responsibilities are shared.
Essential Duties And Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sales Generation and Guest Service
Greet Guests with a friendly, engaging attitude, and be consistently prepared to provide legendary service to each Guest Eager and assertive to answer questions regarding the store and its merchandise Recommend, select, and help locate or obtain merchandise based on Guest needs and desires Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience Demonstrate product knowledge and sales education, sharing that knowledge with Team Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Remain consistent on personal sales and look for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG) Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management Provide legendary service throughout the store in the Front 5, sales floor, fitting rooms, and the register area Know exchange and return procedures and turn them into a showmanship opportunity Use the SPG daily to accomplish goals Meet or exceed Buckle business builders and guest loyalty standards, including fit appointments, Buckle credit card and guest connect Investigate and navigate how to expand Guest selection through tools such as inventory Manager, advanced product search, and iPad apps Maintain and build good Guest relationships to develop a client-based business Lead by example with showmanship, customer service and attentiveness Recognize and communicate Guest Levels with the Team Ask business-driven and showmanship questions to Managers, Team Leaders and Teammates Be coachable and welcome feedback to improve sales presentations Consistently perform leadership actions and maintain high standards, whether or not the Manager is present Plan sales goals with Store Manager Demonstrate ownership of store’s sales performance Show passion for product education and showmanship to create results
Teammate Recruiting, Training and Development
Recognize recruiting opportunities using Jobs & Careers cards, email referrals and Teammate Recommend Coach and build relationships through Guest Loyalty and Guest Preferred Develop skills and assist in leading, directing, motivating and educating new Teammates to meet Buckle’s accountability, shift orientation, Loss Prevention and sales presentation standards daily Maintain a positive attitude creating a positive floor culture Demonstrate personal dress code to encourage the latest fashion Participate in daily setup, training, impacting and reviewing while using the Performance Tracker Motivate Teammates to complete daily tasks set by Store Management Demonstrate denim showmanship and fit card coaching to Teammates and Guests Create and develop results in your department and balance DM actions; complete mid-week check-in Execute actions from department calendars and track on the Weekly Delegation Worksheet Demonstrate leadership actions during segments Demonstrate how to engage Guests with product Communicate updates to fellow leaders and Team Ask for and remember Guest names Understand and show merchandise for both Gals and Guys to benefit the Team and Guests Partner with Store Manager to focus education and delegate throughout the week Help execute all segments to support business goals Assist Store Manager in Recruitment of all store staffing needs Explain pay and Buckle Benefits Keep contact lists and attract top talent Lead actions from the Leadership playbook Be accountable for all characteristic pieces SPG Teammate/leader training shifts Train and coach with manager on non-sales positions Be proactive in adapting to changing sales focuses Identify and address Teammate training needs
Visual Merchandise Management
Own and influence product through zone ownership with daily teaching goals Execute new tools and videos for zone ownership and take initiative Delegate, demonstrate, and review all four zones with Store Manager Ensure Teammates follow Visual Standards and Weekly Visual Checklist Identify merchandising opportunities from freight to floor and lifecycle of product Provide store tours and keep sales floor sized appropriately with new freight displayed Show ability to create changes to improve store performance via Performance Tracker Anticipate product changes and act to improve visual results Maintain visual standards on floor and in backroom
Operations
Ability to work a flexible schedule, including mornings, evenings, weekends, and holiday periods Understand and use planner, including opening and closing checklists Monitor security risks and theft, and prevent or handle situations Follow all Loss Prevention guidelines, including bag checks Execute POS procedures and handle calls from Corporate Office Maintain positive attitude with Guests or Teammates Understand policies regarding payments, returns, exchanges and Loss Prevention practices Navigate tools on the home page and guide non-sales positions Complete scheduled shifts and cover shifts when needed Maintain a clean, organized and shoppable store Provide feedback on merchandise handling concerns Communicate policy violations and concerns to Store Manager, District Manager, and/or HR Understand and apply Buckle Code of Ethics and policies Other duties as assigned Ensure New Hire paperwork and tasks are completed per HR guidelines Planning (week/month/year) and execute opening/closing checklists Complete Markdowns, Pulls, inbound/outbound freight, recalls, and RTVs Build relationships with Corporate Office Departments to support Store Manager Monitor inventory of supplies Handle emergencies in Store Manager’s absence per Company guidelines
Supervisory And Leadership
Comfortable giving and receiving feedback Support Leadership and promote growth Maintain professional relationships with Teammates Conduct daily interviews to support Team Development Problem solve and overcome objections Self-educate on company tools and share with others Understand Buckle Commitment to Success Ability to travel to cover other stores as needed Manage schedule changes positively Fulfill mission through high-level customer service and team spirit Special projects and other duties as assigned
Supervisory Responsibilities
Assists the Store Manager in supervising.
Education And/or Experience
High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
Benefits And Employment Type
Full-time benefits available (after applicable waiting period): Insurance Spending and Savings Accounts Paid Time Off 401(k) Retirement Plan Teammate Discount Performance Bonuses Leave Options Employee Assistance Program
Additional Qualifications
Relocation may be required No visa sponsorship is available Ability to operate a motor vehicle and travel, including overnight as required
Physical Demands
The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Teammate is regularly required to stand, walk, use hands to finger, handle or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl; talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50lbs throughout the store and backroom. Specific vision abilities required include close, distance, color, peripheral vision, depth perception and ability to adjust focus.
Work Environment
Retail store setting with moderate noise level.
Equal Employment Opportunity
Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy, national origin or ancestry, disability, genetic information, or any other protected characteristic as established by law. For state-specific information, refer to the State Law Supplements found on the Teammate Center, under Human Resources.
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The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager Position is a progression from the AIT position and therefore includes additional high level duties that are specific to that position, though the majority of job duties and responsibilities are shared.
Essential Duties And Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sales Generation and Guest Service
Greet Guests with a friendly, engaging attitude, and be consistently prepared to provide legendary service to each Guest Eager and assertive to answer questions regarding the store and its merchandise Recommend, select, and help locate or obtain merchandise based on Guest needs and desires Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience Demonstrate product knowledge and sales education, sharing that knowledge with Team Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Remain consistent on personal sales and look for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG) Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management Provide legendary service throughout the store in the Front 5, sales floor, fitting rooms, and the register area Know exchange and return procedures and turn them into a showmanship opportunity Use the SPG daily to accomplish goals Meet or exceed Buckle business builders and guest loyalty standards, including fit appointments, Buckle credit card and guest connect Investigate and navigate how to expand Guest selection through tools such as inventory Manager, advanced product search, and iPad apps Maintain and build good Guest relationships to develop a client-based business Lead by example with showmanship, customer service and attentiveness Recognize and communicate Guest Levels with the Team Ask business-driven and showmanship questions to Managers, Team Leaders and Teammates Be coachable and welcome feedback to improve sales presentations Consistently perform leadership actions and maintain high standards, whether or not the Manager is present Plan sales goals with Store Manager Demonstrate ownership of store’s sales performance Show passion for product education and showmanship to create results
Teammate Recruiting, Training and Development
Recognize recruiting opportunities using Jobs & Careers cards, email referrals and Teammate Recommend Coach and build relationships through Guest Loyalty and Guest Preferred Develop skills and assist in leading, directing, motivating and educating new Teammates to meet Buckle’s accountability, shift orientation, Loss Prevention and sales presentation standards daily Maintain a positive attitude creating a positive floor culture Demonstrate personal dress code to encourage the latest fashion Participate in daily setup, training, impacting and reviewing while using the Performance Tracker Motivate Teammates to complete daily tasks set by Store Management Demonstrate denim showmanship and fit card coaching to Teammates and Guests Create and develop results in your department and balance DM actions; complete mid-week check-in Execute actions from department calendars and track on the Weekly Delegation Worksheet Demonstrate leadership actions during segments Demonstrate how to engage Guests with product Communicate updates to fellow leaders and Team Ask for and remember Guest names Understand and show merchandise for both Gals and Guys to benefit the Team and Guests Partner with Store Manager to focus education and delegate throughout the week Help execute all segments to support business goals Assist Store Manager in Recruitment of all store staffing needs Explain pay and Buckle Benefits Keep contact lists and attract top talent Lead actions from the Leadership playbook Be accountable for all characteristic pieces SPG Teammate/leader training shifts Train and coach with manager on non-sales positions Be proactive in adapting to changing sales focuses Identify and address Teammate training needs
Visual Merchandise Management
Own and influence product through zone ownership with daily teaching goals Execute new tools and videos for zone ownership and take initiative Delegate, demonstrate, and review all four zones with Store Manager Ensure Teammates follow Visual Standards and Weekly Visual Checklist Identify merchandising opportunities from freight to floor and lifecycle of product Provide store tours and keep sales floor sized appropriately with new freight displayed Show ability to create changes to improve store performance via Performance Tracker Anticipate product changes and act to improve visual results Maintain visual standards on floor and in backroom
Operations
Ability to work a flexible schedule, including mornings, evenings, weekends, and holiday periods Understand and use planner, including opening and closing checklists Monitor security risks and theft, and prevent or handle situations Follow all Loss Prevention guidelines, including bag checks Execute POS procedures and handle calls from Corporate Office Maintain positive attitude with Guests or Teammates Understand policies regarding payments, returns, exchanges and Loss Prevention practices Navigate tools on the home page and guide non-sales positions Complete scheduled shifts and cover shifts when needed Maintain a clean, organized and shoppable store Provide feedback on merchandise handling concerns Communicate policy violations and concerns to Store Manager, District Manager, and/or HR Understand and apply Buckle Code of Ethics and policies Other duties as assigned Ensure New Hire paperwork and tasks are completed per HR guidelines Planning (week/month/year) and execute opening/closing checklists Complete Markdowns, Pulls, inbound/outbound freight, recalls, and RTVs Build relationships with Corporate Office Departments to support Store Manager Monitor inventory of supplies Handle emergencies in Store Manager’s absence per Company guidelines
Supervisory And Leadership
Comfortable giving and receiving feedback Support Leadership and promote growth Maintain professional relationships with Teammates Conduct daily interviews to support Team Development Problem solve and overcome objections Self-educate on company tools and share with others Understand Buckle Commitment to Success Ability to travel to cover other stores as needed Manage schedule changes positively Fulfill mission through high-level customer service and team spirit Special projects and other duties as assigned
Supervisory Responsibilities
Assists the Store Manager in supervising.
Education And/or Experience
High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
Benefits And Employment Type
Full-time benefits available (after applicable waiting period): Insurance Spending and Savings Accounts Paid Time Off 401(k) Retirement Plan Teammate Discount Performance Bonuses Leave Options Employee Assistance Program
Additional Qualifications
Relocation may be required No visa sponsorship is available Ability to operate a motor vehicle and travel, including overnight as required
Physical Demands
The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Teammate is regularly required to stand, walk, use hands to finger, handle or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl; talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50lbs throughout the store and backroom. Specific vision abilities required include close, distance, color, peripheral vision, depth perception and ability to adjust focus.
Work Environment
Retail store setting with moderate noise level.
Equal Employment Opportunity
Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy, national origin or ancestry, disability, genetic information, or any other protected characteristic as established by law. For state-specific information, refer to the State Law Supplements found on the Teammate Center, under Human Resources.
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