Store Manager

About the Role: The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and tire service centers by promoting products and services to guests and maintaining high standards of automotive service and tires. Responsibilities: Develop sales and technical teammates to provide a consistent 5-star guest experience. Achieve sales goals by assisting in the development and execution of sales plans, with thorough knowledge of services, products, and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing staff on shop operations and guest services. Provide direction and oversight to other technicians and assist with services/repairs as needed. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Control expenses by managing payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs. Manage inventory, including pulling tires and parts, unloading, and stocking. Audit courtesy inspections performed by teammates. Maintain store condition to Monro standards for cleanliness and guest readiness. Schedule guest appointments and assign teammates according to skill level for efficient and timely vehicle services/repairs. Inform and recommend tire and service products and promotions to achieve sales goals. Attend to guest needs in sales, service, complaints, and adjustments; build guest relationships to maximize satisfaction, loyalty, and retention. Convey repair and service needs to guests in a clear and professional manner. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Maintain safety standards as trained. Maintain technical knowledge and complete required Monro University training modules. Operate and maintain equipment safely according to Monro and equipment manufacturer guidelines (lifts, welders, brake lathes, etc.). Perform other duties as assigned. Profile Summary: Guest- and team-focused with experience in customer-facing, customer-centric environments. Excellent verbal and written communication skills for explaining technical issues and writing routine reports. Business mindset with drive to exceed goals. Basic math skills for discounts, interest, and percentages. Proactive with multi-tasking in a fast-paced environment. Ability to take initiative, identify problems, collect data, and develop practical solutions. Ability to mentor, coach, and develop teammates. Ability to problem solve and resolve customer complaints. Qualifications: High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive, and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals. Ability to problem solve, manage inventory, merchandising, and customer service. Strong communication skills with teammates and guests. Complete all Monro required training within guidelines and timelines. Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR). Work Environment & Physical Requirements: This job operates in an automotive shop environment with exposure to moderate noise, weather conditions, chemicals, odors, dirt, and dust. The following physical requirements may apply: Ability to work flexible hours, including evenings, weekends, and holidays. Ability to see, lift and carry/move objects up to 50 lbs without assistance. Frequent standing, walking, and occasional reaching, squatting, bending, stooping, kneeling, and twisting. Benefits: Performance-based incentives Paid vacation for full-time teammates 401(k) eligibility immediately upon hire Direct Deposit Employee Discounts Healthcare, Vision, and Dental for full-time teammates Employee Access Perks Career advancement opportunities Compensation: The yearly salary for this role is $55,000 - $75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience. Equal Opportunity: Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer and considers all individuals for employment without regard to age, color, national origin, citizenship status, disability status, race, religion, sex, gender, sexual orientation, gender identity or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Next Destination: Growth Opportunity Monro is committed to helping teammates grow through coursework, leadership development, and on-the-job training, including Monro University certifications and course curriculum. Note: This summary is not an all-inclusive description of job duties. Additional duties may be assigned as needed. Location and posting notes: Windham, ME — compensation listed as $50,000 - $120,000. This posting is part of a larger company-wide career opportunity board and may reflect multiple roles.

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