Montgomery County Government
IT Change Management Specialist (ERP Change Management Specialist, Grade N27)
Montgomery County Government, Rockville, Maryland, us, 20849
Overview
IT Change Management Specialist (ERP Change Management Specialist, Grade N27) About The Position: based on the candidate’s qualifications and experience. Salary : The salary range below represents this position’s earning potential. The anticipated hiring range for this position will be $91,058 - $118,915 based on the candidate’s qualifications and experience. Who We Are The mission of the Department of Technology and Enterprise Business Solutions (TEBS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement. TEBS facilitates business and reengineering processes to improve legacy workflows and streamline services to our customers. Who We Are Looking For The Office of Change Management facilitates end-user adoption and utilization of new systems, applications, and tools. The team also facilitates changes to business processes, job roles, and organizational structures within the Montgomery County Government (MCG) workforce to support technology-related initiatives. We are seeking to fill two Change Management Specialist roles to support intradepartmental operations and enterprise-wide technology change initiatives.
What You'll Be Doing
The Change Management Specialists will play a key role in developing and implementing change management strategies to enhance learner knowledge and increase the adoption of various initiatives across MCG. The primary focus includes creating and implementing change management, communication and training strategies that minimize employee resistance and maximize employee engagement. In addition, the specialist will consult with business partners to develop strategies, conduct focus groups, administer surveys and assess needs. This position requires the ability to quickly learn new applications, processes, and system-based steps within various user roles and responsibilities to create and implement effective change strategies. Candidates must be able to independently thrive in a collaborative, high-demand, fast-paced environment. Successful candidates will be enthusiastic, dependable, flexible, committed to excellence, passionate about making a difference and able to translate theory into practice.
Primary Responsibilities And Activities
Embed change management practices into the organization’s operations to achieve desired business outcomes Assess operational and organizational needs through one-on-one meetings, interviews, surveys and focus groups Create, articulate and implement effective change strategies and associated material (plans, timelines, presentations, graphics, infographics, memos, press releases, videos, etc.) to maximize employee change readiness and adoption of those strategies Collect, analyze and synthesize information; Relay complex information in a way that is engaging and consumable by various audiences Develop, design and present graphics, job aids, communications, presentations, and more utilizing multimedia tools such as Adobe Captivate, Canva, Articulate, Word, PowerPoint, etc. Measure, monitor and evaluate outcomes and realign strategic plans as required Work independently and meet deadlines in a fast-paced environment with multiple and changing priorities Perform other job-related skills as assigned
Qualifications
Successful candidate(s) will have the following knowledge, skills and abilities Initiative to independently seek to understand needs and identify methods to best resolve those needs including various forms of communications, training, reference documentation, briefings, and more Experience in a technology driven environment Strong organizational commitment and interpersonal skills Ability to employ teamwork within a fast-paced, process-driven environment Project management skills, including time management, goal setting, multitasking and prioritization Desire and ability to establish credible relationships with management and employees to successfully build trust, collaboration, and integrity Exceptional communication skills, both written and verbal
The incumbent will report to the Change Management Manager.
Minimum Qualifications
Experience:
Four (4) years of applicable professional work experience in progressively more responsible roles in an area related to the assignment and experience in using computer applications similar to the Oracle Enterprise Business System. Education:
Graduation from an accredited college or university with a Bachelor’s degree in Finance, Accounting, Human Resource Management, Computer Science, Computer Engineering, Information Systems/Technology, Business Administration, Behavioral and Social Science, Communication & Education or another related field from an accredited college or university. Equivalency:
An equivalent combination of education and experience may be substituted.
Preferred Criteria, Interview Preferences
All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated “Qualified,” placed on the Referred List, and may be considered for an interview. Preference for interviews will be given to applicants with experience in the following: Experience in using various technology systems including Microsoft 365, Copilot, Teams, etc. Implementing and executing Enterprise Organization Change Management (EOCM) strategy Influencing others and gaining consensus Training development and engagement Decision making and problem solving Customer-orientation Change management methodologies Assessing an organization’s adaptability Documenting business processes
Important Information
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position. Montgomery County Government (MCG) is an equal opportunity employer, committed to workforce diversity. The County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws. MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference. All applicants will respond to questions related to education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Montgomery County Ethics Law: Outside employment needs prior approval when applicable as described in the County Code. Additional information about outside employment can be found on the Ethics Commission website.
Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Government Administration
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IT Change Management Specialist (ERP Change Management Specialist, Grade N27) About The Position: based on the candidate’s qualifications and experience. Salary : The salary range below represents this position’s earning potential. The anticipated hiring range for this position will be $91,058 - $118,915 based on the candidate’s qualifications and experience. Who We Are The mission of the Department of Technology and Enterprise Business Solutions (TEBS) is to be responsive, collaborative, and innovative in providing technology solutions and services to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement. TEBS facilitates business and reengineering processes to improve legacy workflows and streamline services to our customers. Who We Are Looking For The Office of Change Management facilitates end-user adoption and utilization of new systems, applications, and tools. The team also facilitates changes to business processes, job roles, and organizational structures within the Montgomery County Government (MCG) workforce to support technology-related initiatives. We are seeking to fill two Change Management Specialist roles to support intradepartmental operations and enterprise-wide technology change initiatives.
What You'll Be Doing
The Change Management Specialists will play a key role in developing and implementing change management strategies to enhance learner knowledge and increase the adoption of various initiatives across MCG. The primary focus includes creating and implementing change management, communication and training strategies that minimize employee resistance and maximize employee engagement. In addition, the specialist will consult with business partners to develop strategies, conduct focus groups, administer surveys and assess needs. This position requires the ability to quickly learn new applications, processes, and system-based steps within various user roles and responsibilities to create and implement effective change strategies. Candidates must be able to independently thrive in a collaborative, high-demand, fast-paced environment. Successful candidates will be enthusiastic, dependable, flexible, committed to excellence, passionate about making a difference and able to translate theory into practice.
Primary Responsibilities And Activities
Embed change management practices into the organization’s operations to achieve desired business outcomes Assess operational and organizational needs through one-on-one meetings, interviews, surveys and focus groups Create, articulate and implement effective change strategies and associated material (plans, timelines, presentations, graphics, infographics, memos, press releases, videos, etc.) to maximize employee change readiness and adoption of those strategies Collect, analyze and synthesize information; Relay complex information in a way that is engaging and consumable by various audiences Develop, design and present graphics, job aids, communications, presentations, and more utilizing multimedia tools such as Adobe Captivate, Canva, Articulate, Word, PowerPoint, etc. Measure, monitor and evaluate outcomes and realign strategic plans as required Work independently and meet deadlines in a fast-paced environment with multiple and changing priorities Perform other job-related skills as assigned
Qualifications
Successful candidate(s) will have the following knowledge, skills and abilities Initiative to independently seek to understand needs and identify methods to best resolve those needs including various forms of communications, training, reference documentation, briefings, and more Experience in a technology driven environment Strong organizational commitment and interpersonal skills Ability to employ teamwork within a fast-paced, process-driven environment Project management skills, including time management, goal setting, multitasking and prioritization Desire and ability to establish credible relationships with management and employees to successfully build trust, collaboration, and integrity Exceptional communication skills, both written and verbal
The incumbent will report to the Change Management Manager.
Minimum Qualifications
Experience:
Four (4) years of applicable professional work experience in progressively more responsible roles in an area related to the assignment and experience in using computer applications similar to the Oracle Enterprise Business System. Education:
Graduation from an accredited college or university with a Bachelor’s degree in Finance, Accounting, Human Resource Management, Computer Science, Computer Engineering, Information Systems/Technology, Business Administration, Behavioral and Social Science, Communication & Education or another related field from an accredited college or university. Equivalency:
An equivalent combination of education and experience may be substituted.
Preferred Criteria, Interview Preferences
All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated “Qualified,” placed on the Referred List, and may be considered for an interview. Preference for interviews will be given to applicants with experience in the following: Experience in using various technology systems including Microsoft 365, Copilot, Teams, etc. Implementing and executing Enterprise Organization Change Management (EOCM) strategy Influencing others and gaining consensus Training development and engagement Decision making and problem solving Customer-orientation Change management methodologies Assessing an organization’s adaptability Documenting business processes
Important Information
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position. Montgomery County Government (MCG) is an equal opportunity employer, committed to workforce diversity. The County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws. MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference. All applicants will respond to questions related to education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Montgomery County Ethics Law: Outside employment needs prior approval when applicable as described in the County Code. Additional information about outside employment can be found on the Ethics Commission website.
Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Government Administration
#J-18808-Ljbffr