International Rescue Committee
Associate Director, Production & Business Operations
International Rescue Committee, New York, New York, us, 10261
Associate Director, Production & Business Operations
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. Background : The IRC’s External Relations team comprises colleagues and teams delivering marketing, fundraising, brand stewardship, and communications to support this work. As part of External Relations, the Mass Markets USA (MMUSA) program is responsible for raising $70+ million in unrestricted revenue annually in the U.S. market and plays a meaningful strategic role in the creation of the IRC’s brand, awareness, and support for its advocacy goals. Job Overview : The Associate Director, Production & Business Operations leads the Business Operations unit within MMUSA and reports to the Senior Director of MMUSA. This unit serves as the operational hub for omnichannel campaign execution across all donor retention and acquisition audiences. Functioning as the lead for the internal production agency for the MMUSA team, the Associate Director ensures high-quality, timely, and integrated delivery of fundraising campaigns across email, SMS, peer-to-peer texting, direct mail, telemarketing, donation forms, and more. Key Responsibilities : Direct all aspects of campaign production across channels, ensuring adherence to timelines, quality standards, and donor experience goals. Oversee trafficking of creative and data assets—including segmentation, art, copy, list pulls, and mail plan development—across internal teams and vendors. Lead cross-functional QA processes and post-launch troubleshooting to ensure seamless campaign delivery. Team Leadership & Vendor Management : Supervise and support the Officer, Offline Production, the Senior Manager, Offline Production, and the Manager, Expense Budget, maintaining a high-performing and detail-oriented production function. Manage vendor relationships across print, mailshop, telemarketing, SMS, and other channel partners. Lead onboarding and capacity-building efforts for internal staff and production vendors. Strategic Workflow & Process Improvement : Design and evolve SOPs, templates, and documentation to drive consistency and efficiency. Partner with analytics and MarTech teams to ensure proper data governance, segmentation logic, and campaign tracking. Streamline recurring workflows (e.g., NCOA processing, campaign member uploads, phone appends). Manage MMUSA's annual budgeting process in partnership with finance partner, and ensure expenses don't exceed budget during the fiscal year. Cross-Functional Collaboration : Serve as the operational bridge between strategy and execution teams, translating campaign plans into actionable workstreams across internal and external collaborators. Support agile response to emergencies and audience needs with rapid execution capabilities. Education : Bachelor’s degree in communications, marketing, nonprofit management, or related field; or equivalent combination of education and experience. Work Experience : Minimum 8 years of experience in multichannel fundraising or direct marketing campaign execution. Experience in at least two channels preferred. At least 2 years of experience managing production staff and leading cross-functional workflows across multiple channels. Demonstrated Skills & Competencies : Advanced project management and prioritization skills. Deep understanding of creative and data trafficking, direct mail production, and digital fundraising tools. Skilled in vendor management and cross-departmental collaboration. Proficient in CRM and marketing platforms such as Salesforce, Springboard, Pardot, and Mobile Commons. Detail-oriented with a strong focus on quality assurance and operational rigor. Collaborative, solutions-oriented communicator and team leader. Deep commitment to the IRC’s mission and a passion for donor-centered fundraising. Working Environment : This role requires working remotely full-time (i.e., telecommuting). Applicants must have a home or alternate workspace where they can effectively complete their work during regularly scheduled hours. Compensation : $105,000 - $115,000 Equal Opportunity Employer : IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
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The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. Background : The IRC’s External Relations team comprises colleagues and teams delivering marketing, fundraising, brand stewardship, and communications to support this work. As part of External Relations, the Mass Markets USA (MMUSA) program is responsible for raising $70+ million in unrestricted revenue annually in the U.S. market and plays a meaningful strategic role in the creation of the IRC’s brand, awareness, and support for its advocacy goals. Job Overview : The Associate Director, Production & Business Operations leads the Business Operations unit within MMUSA and reports to the Senior Director of MMUSA. This unit serves as the operational hub for omnichannel campaign execution across all donor retention and acquisition audiences. Functioning as the lead for the internal production agency for the MMUSA team, the Associate Director ensures high-quality, timely, and integrated delivery of fundraising campaigns across email, SMS, peer-to-peer texting, direct mail, telemarketing, donation forms, and more. Key Responsibilities : Direct all aspects of campaign production across channels, ensuring adherence to timelines, quality standards, and donor experience goals. Oversee trafficking of creative and data assets—including segmentation, art, copy, list pulls, and mail plan development—across internal teams and vendors. Lead cross-functional QA processes and post-launch troubleshooting to ensure seamless campaign delivery. Team Leadership & Vendor Management : Supervise and support the Officer, Offline Production, the Senior Manager, Offline Production, and the Manager, Expense Budget, maintaining a high-performing and detail-oriented production function. Manage vendor relationships across print, mailshop, telemarketing, SMS, and other channel partners. Lead onboarding and capacity-building efforts for internal staff and production vendors. Strategic Workflow & Process Improvement : Design and evolve SOPs, templates, and documentation to drive consistency and efficiency. Partner with analytics and MarTech teams to ensure proper data governance, segmentation logic, and campaign tracking. Streamline recurring workflows (e.g., NCOA processing, campaign member uploads, phone appends). Manage MMUSA's annual budgeting process in partnership with finance partner, and ensure expenses don't exceed budget during the fiscal year. Cross-Functional Collaboration : Serve as the operational bridge between strategy and execution teams, translating campaign plans into actionable workstreams across internal and external collaborators. Support agile response to emergencies and audience needs with rapid execution capabilities. Education : Bachelor’s degree in communications, marketing, nonprofit management, or related field; or equivalent combination of education and experience. Work Experience : Minimum 8 years of experience in multichannel fundraising or direct marketing campaign execution. Experience in at least two channels preferred. At least 2 years of experience managing production staff and leading cross-functional workflows across multiple channels. Demonstrated Skills & Competencies : Advanced project management and prioritization skills. Deep understanding of creative and data trafficking, direct mail production, and digital fundraising tools. Skilled in vendor management and cross-departmental collaboration. Proficient in CRM and marketing platforms such as Salesforce, Springboard, Pardot, and Mobile Commons. Detail-oriented with a strong focus on quality assurance and operational rigor. Collaborative, solutions-oriented communicator and team leader. Deep commitment to the IRC’s mission and a passion for donor-centered fundraising. Working Environment : This role requires working remotely full-time (i.e., telecommuting). Applicants must have a home or alternate workspace where they can effectively complete their work during regularly scheduled hours. Compensation : $105,000 - $115,000 Equal Opportunity Employer : IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
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