ReliefWeb
Associate Director, Production & Business Operations
ReliefWeb, New York, New York, us, 10261
Overview
Associate Director, Production & Business Operations — ReliefWeb/IRC Posting for the role of
Associate Director, Production & Business Operations
with the International Rescue Committee (IRC) Mass Markets USA (MMUSA) program in the United States. Responsibilities
Campaign Execution & Production Oversight (35%)
Direct all aspects of campaign production across channels, ensuring adherence to timelines, quality standards, and donor experience goals. Oversee trafficking of creative and data assets—including segmentation, art, copy, list pulls, and mail plan development—across internal teams and vendors. Lead cross-functional QA processes and post-launch troubleshooting to ensure seamless campaign delivery.
Team Leadership & Vendor Management (30%)
Supervise and support the Officer, Offline Production, the Senior Manager, Offline Production, and the Manager, Expense Budget, maintaining a high-performing and detail-oriented production function. Manage vendor relationships across print, mailshop, telemarketing, SMS, and other channel partners. Lead onboarding and capacity-building efforts for internal staff and production vendors.
Strategic Workflow & Process Improvement (20%)
Design and evolve SOPs, templates, and documentation to drive consistency and efficiency. Partner with analytics and MarTech teams to ensure proper data governance, segmentation logic, and campaign tracking. Streamline recurring workflows (e.g., NCOA processing, campaign member uploads, phone appends). Manage MMUSA's annual budgeting process in partnership with finance partner, and ensure expenses don't exceed budget during the fiscal year.
Cross-Functional Collaboration (10%)
Serve as the operational bridge between strategy and execution teams, translating campaign plans into actionable workstreams across internal and external collaborators. Support agile response to emergencies and audience needs with rapid execution capabilities.
Innovation & Operational Excellence (5%)
Champion continuous improvement, service-mindedness, and operational innovation across campaign production. Stay abreast of channel innovations, QA standards, and nonprofit best practices to inform team growth and executional excellence.
Qualifications & Experience
Education
Job Requirements: Bachelor’s degree in communications, marketing, nonprofit management, liberal arts, or related field; or equivalent combination of education and experience. Work Experience
Minimum 8 years of experience in multichannel fundraising or direct marketing campaign execution. Experience in at least two channels preferred. At least 2 years of experience managing production staff and leading cross-functional workflows across multiple channels. Demonstrated Skills & Competencies
Advanced project management and prioritization skills. Deep understanding of creative and data trafficking, direct mail production, and digital fundraising tools. Skilled in vendor management and cross-departmental collaboration. Proficient in CRM and marketing platforms such as Salesforce, Springboard, Pardot, and Mobile Commons. Detail-oriented with a strong focus on quality assurance and operational rigor. Collaborative, solutions-oriented communicator and team leader. Deep commitment to the IRC’s mission and a passion for donor-centered fundraising. Working Environment & Benefits
This role requires working remotely full-time (telecommuting). Applicants must have a home or alternate workspace where they can effectively complete their work during regularly scheduled hours. Compensation:
Pay Range: $105,000 – $115,000. Posted pay ranges apply to US-based candidates. Ranges are based on factors including labor market, job type, internal equity, and budget. Actual offers are based on location, experience, and skills. Equal Opportunity Employer:
IRC is an Equal Opportunity Employer. Applicants are evaluated on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by law. US Benefits:
Comprehensive benefits include sick days, holidays, PTO, medical/dental/vision insurance, FSA, 403b with matching, disability & life insurance, and an Employee Assistance Program. How to apply
Please Apply On Our Website https://theirc.wd1.myworkdayjobs.com/External_Careers/job/New-York-NY-HQ-USA/Associate-Director--Production---Business-Operations_JR00000336 Job details
Country: United States of America City: New York, NY / Open to Remote Type: Job Career category: Donor Relations/Grants Management Years of experience: 5-9 years Note: This description reflects the information from the original posting and may include duplicate items due to the source format.
#J-18808-Ljbffr
Associate Director, Production & Business Operations — ReliefWeb/IRC Posting for the role of
Associate Director, Production & Business Operations
with the International Rescue Committee (IRC) Mass Markets USA (MMUSA) program in the United States. Responsibilities
Campaign Execution & Production Oversight (35%)
Direct all aspects of campaign production across channels, ensuring adherence to timelines, quality standards, and donor experience goals. Oversee trafficking of creative and data assets—including segmentation, art, copy, list pulls, and mail plan development—across internal teams and vendors. Lead cross-functional QA processes and post-launch troubleshooting to ensure seamless campaign delivery.
Team Leadership & Vendor Management (30%)
Supervise and support the Officer, Offline Production, the Senior Manager, Offline Production, and the Manager, Expense Budget, maintaining a high-performing and detail-oriented production function. Manage vendor relationships across print, mailshop, telemarketing, SMS, and other channel partners. Lead onboarding and capacity-building efforts for internal staff and production vendors.
Strategic Workflow & Process Improvement (20%)
Design and evolve SOPs, templates, and documentation to drive consistency and efficiency. Partner with analytics and MarTech teams to ensure proper data governance, segmentation logic, and campaign tracking. Streamline recurring workflows (e.g., NCOA processing, campaign member uploads, phone appends). Manage MMUSA's annual budgeting process in partnership with finance partner, and ensure expenses don't exceed budget during the fiscal year.
Cross-Functional Collaboration (10%)
Serve as the operational bridge between strategy and execution teams, translating campaign plans into actionable workstreams across internal and external collaborators. Support agile response to emergencies and audience needs with rapid execution capabilities.
Innovation & Operational Excellence (5%)
Champion continuous improvement, service-mindedness, and operational innovation across campaign production. Stay abreast of channel innovations, QA standards, and nonprofit best practices to inform team growth and executional excellence.
Qualifications & Experience
Education
Job Requirements: Bachelor’s degree in communications, marketing, nonprofit management, liberal arts, or related field; or equivalent combination of education and experience. Work Experience
Minimum 8 years of experience in multichannel fundraising or direct marketing campaign execution. Experience in at least two channels preferred. At least 2 years of experience managing production staff and leading cross-functional workflows across multiple channels. Demonstrated Skills & Competencies
Advanced project management and prioritization skills. Deep understanding of creative and data trafficking, direct mail production, and digital fundraising tools. Skilled in vendor management and cross-departmental collaboration. Proficient in CRM and marketing platforms such as Salesforce, Springboard, Pardot, and Mobile Commons. Detail-oriented with a strong focus on quality assurance and operational rigor. Collaborative, solutions-oriented communicator and team leader. Deep commitment to the IRC’s mission and a passion for donor-centered fundraising. Working Environment & Benefits
This role requires working remotely full-time (telecommuting). Applicants must have a home or alternate workspace where they can effectively complete their work during regularly scheduled hours. Compensation:
Pay Range: $105,000 – $115,000. Posted pay ranges apply to US-based candidates. Ranges are based on factors including labor market, job type, internal equity, and budget. Actual offers are based on location, experience, and skills. Equal Opportunity Employer:
IRC is an Equal Opportunity Employer. Applicants are evaluated on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by law. US Benefits:
Comprehensive benefits include sick days, holidays, PTO, medical/dental/vision insurance, FSA, 403b with matching, disability & life insurance, and an Employee Assistance Program. How to apply
Please Apply On Our Website https://theirc.wd1.myworkdayjobs.com/External_Careers/job/New-York-NY-HQ-USA/Associate-Director--Production---Business-Operations_JR00000336 Job details
Country: United States of America City: New York, NY / Open to Remote Type: Job Career category: Donor Relations/Grants Management Years of experience: 5-9 years Note: This description reflects the information from the original posting and may include duplicate items due to the source format.
#J-18808-Ljbffr