SusieCakes Bakery
Overview
Join to apply for the
Bakery Retail Shift Leader
role at
. At SusieCakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars—all baked from scratch on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests, and our community. Our guest service team leader will be responsible for the overall guest experience when on duty, and will maintain service quality standards by ensuring the team members deliver premium guest service and treat each guest as a VIP. Responsibilities
Ensure positive guest and team member experience. Respond to and address guests who are dissatisfied with service and/or product. Communicate to the team about product offerings, new company initiatives and general bakery updates. Drive product sales by partnering with the culinary team to ensure the guest experience exceeds expectations. Operations focus: managing daily communication log, meal breaks, food safety and COVID procedures. Benefits & Perks
Flexible work schedule Free non-slip shoes (annually) Birthday month PTO with complimentary cake Company holidays off (Thanksgiving, December 25–27, and New Year’s Day) Medical, dental, vision insurance Vacation, 401k, FSA Pet rescue reimbursement and pet insurance Flexible return to work schedule for maternity leave Generous discounts to all desserts Qualifications
Two years of experience in a customer service environment preferred Previous quick service food handling experience in hospitality or food and beverage a plus Excellent verbal and written communication skills Ability to adapt to a flexible schedule according to business needs Must have reliable transportation Physical Requirements
Frequent walking, kneeling, bending and reaching overhead Able to stand for extended periods Must be able to lift, move and carry up to 50 pounds Education
Associates or Bachelors degree with a focus in Business or Hospitality preferred High school diploma or GED required Language Skills
Must be able to speak, read, and write English Other
Ability to work flexible hours, including weekends and holidays, as needed We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Food and Beverage Services Referrals increase your chances of interviewing at SusieCakes Bakery by 2x.
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Join to apply for the
Bakery Retail Shift Leader
role at
. At SusieCakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars—all baked from scratch on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests, and our community. Our guest service team leader will be responsible for the overall guest experience when on duty, and will maintain service quality standards by ensuring the team members deliver premium guest service and treat each guest as a VIP. Responsibilities
Ensure positive guest and team member experience. Respond to and address guests who are dissatisfied with service and/or product. Communicate to the team about product offerings, new company initiatives and general bakery updates. Drive product sales by partnering with the culinary team to ensure the guest experience exceeds expectations. Operations focus: managing daily communication log, meal breaks, food safety and COVID procedures. Benefits & Perks
Flexible work schedule Free non-slip shoes (annually) Birthday month PTO with complimentary cake Company holidays off (Thanksgiving, December 25–27, and New Year’s Day) Medical, dental, vision insurance Vacation, 401k, FSA Pet rescue reimbursement and pet insurance Flexible return to work schedule for maternity leave Generous discounts to all desserts Qualifications
Two years of experience in a customer service environment preferred Previous quick service food handling experience in hospitality or food and beverage a plus Excellent verbal and written communication skills Ability to adapt to a flexible schedule according to business needs Must have reliable transportation Physical Requirements
Frequent walking, kneeling, bending and reaching overhead Able to stand for extended periods Must be able to lift, move and carry up to 50 pounds Education
Associates or Bachelors degree with a focus in Business or Hospitality preferred High school diploma or GED required Language Skills
Must be able to speak, read, and write English Other
Ability to work flexible hours, including weekends and holidays, as needed We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws. Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Food and Beverage Services Referrals increase your chances of interviewing at SusieCakes Bakery by 2x.
#J-18808-Ljbffr