SusieCakes Bakery
Overview
At SusieCakes, we make old-fashioned, sentimental dessert favorites — just like you may remember from your childhood. Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars — all baked from scratch, on-site daily, using fresh ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakery blends nostalgia with the warmth and feel of a modern, neighborhood bakery. Our purpose is to connect through celebration with our team members, guests, and community. Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to guests and to each other are what separates SusieCakes from other bakeries.
Responsibilities
Ensure positive guest and team member experience. Respond to and address guests who are dissatisfied with service and/or product.
Communicate the team’s product offerings, new company initiatives, and general bakery updates.
Drive product sales by partnering with the culinary team to ensure the guest experience is above expectations.
Operations-focused: manage daily communication log, meal breaks, food safety, and COVID procedures.
Benefits & Perks
Flexible work schedule
Free non-slip shoes (annually)
Birthday month PTO with complimentary cake
Company holidays off (Thanksgiving, December 25–27, and New Year’s Day)
Medical, dental, vision insurance
Vacation, 401k, FSA
Pet rescue reimbursement and pet insurance
Flexible return-to-work schedule for maternity leave
Generous discounts on desserts
Qualifications
Two years of experience in a customer service environment preferred
Previous quick service food handling experience in hospitality or food and beverage is a plus
Excellent verbal and written communication skills
Ability to adapt to a flexible schedule according to business needs
Must have reliable transportation
Physical Requirements
Frequent walking, kneeling, bending and reaching overhead
Able to stand for extended periods of time
Must be able to lift, move and carry up to 50 pounds
Education
Associates or Bachelors degree with a focus in Business or Hospitality preferred
High school diploma or GED required
Language Skills
Must be able to speak, read, and write English
Other
Ability to work flexible hours, including weekends and holidays, as needed
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws.
Job Details
Seniority level : Entry level
Employment type : Full-time
Job function : Management and Manufacturing
Industries : Food and Beverage Services
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At SusieCakes, we make old-fashioned, sentimental dessert favorites — just like you may remember from your childhood. Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars — all baked from scratch, on-site daily, using fresh ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakery blends nostalgia with the warmth and feel of a modern, neighborhood bakery. Our purpose is to connect through celebration with our team members, guests, and community. Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to guests and to each other are what separates SusieCakes from other bakeries.
Responsibilities
Ensure positive guest and team member experience. Respond to and address guests who are dissatisfied with service and/or product.
Communicate the team’s product offerings, new company initiatives, and general bakery updates.
Drive product sales by partnering with the culinary team to ensure the guest experience is above expectations.
Operations-focused: manage daily communication log, meal breaks, food safety, and COVID procedures.
Benefits & Perks
Flexible work schedule
Free non-slip shoes (annually)
Birthday month PTO with complimentary cake
Company holidays off (Thanksgiving, December 25–27, and New Year’s Day)
Medical, dental, vision insurance
Vacation, 401k, FSA
Pet rescue reimbursement and pet insurance
Flexible return-to-work schedule for maternity leave
Generous discounts on desserts
Qualifications
Two years of experience in a customer service environment preferred
Previous quick service food handling experience in hospitality or food and beverage is a plus
Excellent verbal and written communication skills
Ability to adapt to a flexible schedule according to business needs
Must have reliable transportation
Physical Requirements
Frequent walking, kneeling, bending and reaching overhead
Able to stand for extended periods of time
Must be able to lift, move and carry up to 50 pounds
Education
Associates or Bachelors degree with a focus in Business or Hospitality preferred
High school diploma or GED required
Language Skills
Must be able to speak, read, and write English
Other
Ability to work flexible hours, including weekends and holidays, as needed
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws.
Job Details
Seniority level : Entry level
Employment type : Full-time
Job function : Management and Manufacturing
Industries : Food and Beverage Services
#J-18808-Ljbffr