Washington State ESD
DSHS HCLA Grievance System Program Manager
Washington State ESD, Seattle, Washington, us, 98127
DSHS HCLA Grievance System Program Manager
Pay $6357.00 - $8476.00 / month Location Seattle/Washington Employment type Other Overview
Req#: 5085357 At DSHS, we believe every person deserves access to services that respect their dignity, independence, and choice. We are seeking a Grievance System Program Manager to join our team at the Home and Community Living Administration (HCLA) Office of the Assistant Secretary, Office of Compliance, Quality, Risk and Privacy. In this role you will be responsible to establish, monitor and implement the grievance process for clients with intellectual and developmental disabilities within HCLA. This is Project Employment. The funding for this project is expected to last until July 2027. When the funding runs out, the position will be eliminated. Telework is an option for this opportunity. Responsibilities
Develop a framework to accept, respond, and resolve complaints and grievances Expand upon the current complaint process Research and gather information on best practices Consult with people with lived experience, community partners, and subject matter experts Use data to monitor compliance with policy Provide training and technical assistance to staff Manage the use of electronic systems for complaints Develop digital dashboards to monitor reports Understand and interpret HCLA policy and procedures Participate in statewide workgroups Qualifications
Who Should Apply
— Professionals with a bachelor’s degree in social work, health, social science, public administration, or a related field, and: Three years of professional experience working with people with intellectual and developmental disabilities OR equivalent experience and/or education Additional Information
Questions? Email sean.brauner@dshs.wa.gov and reference #06422. The Department of Social and Health Services’ (DSHS) vision emphasizes equity, anti-racism, and social justice commitments. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Prior to a new hire, a background check including criminal history may be conducted. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, veteran status, disability, or genetic information. Accommodations for the application process may be requested by contacting the Recruiter at (360) 725-5810. Deaf or hard of hearing applicants may call via Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify is a registered trademark of the U.S. Department of Homeland Security. About the company
Washington State’s government web portal. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report.
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Pay $6357.00 - $8476.00 / month Location Seattle/Washington Employment type Other Overview
Req#: 5085357 At DSHS, we believe every person deserves access to services that respect their dignity, independence, and choice. We are seeking a Grievance System Program Manager to join our team at the Home and Community Living Administration (HCLA) Office of the Assistant Secretary, Office of Compliance, Quality, Risk and Privacy. In this role you will be responsible to establish, monitor and implement the grievance process for clients with intellectual and developmental disabilities within HCLA. This is Project Employment. The funding for this project is expected to last until July 2027. When the funding runs out, the position will be eliminated. Telework is an option for this opportunity. Responsibilities
Develop a framework to accept, respond, and resolve complaints and grievances Expand upon the current complaint process Research and gather information on best practices Consult with people with lived experience, community partners, and subject matter experts Use data to monitor compliance with policy Provide training and technical assistance to staff Manage the use of electronic systems for complaints Develop digital dashboards to monitor reports Understand and interpret HCLA policy and procedures Participate in statewide workgroups Qualifications
Who Should Apply
— Professionals with a bachelor’s degree in social work, health, social science, public administration, or a related field, and: Three years of professional experience working with people with intellectual and developmental disabilities OR equivalent experience and/or education Additional Information
Questions? Email sean.brauner@dshs.wa.gov and reference #06422. The Department of Social and Health Services’ (DSHS) vision emphasizes equity, anti-racism, and social justice commitments. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Prior to a new hire, a background check including criminal history may be conducted. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, veteran status, disability, or genetic information. Accommodations for the application process may be requested by contacting the Recruiter at (360) 725-5810. Deaf or hard of hearing applicants may call via Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify is a registered trademark of the U.S. Department of Homeland Security. About the company
Washington State’s government web portal. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report.
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