Walgreens
Overview
Join to apply for the
Store Manager
role at
Walgreens . Job information is presented below with responsibilities, qualifications, and basic employment details. Job Objectives
Manages the operation of a Walgreens store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience. Job Responsibilities/Tasks
Customer Experience
Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy. Greets customers and clinic patients, and offers assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits and Walgreens service traits. Resolves customer complaints and helps respond to customers’ special needs. Operations
Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members. Supervises the control of the store money including register counts, bank withdrawals, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records. Supervises merchandising by planning and implementing sets and resets, displays, and promotional space using multiple pricing and signage strategies. Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock to avoid outs and overstock. Supervises receiving, stocking, pricing, returning, and transferring of merchandise. Ensures execution of District Manager operational feedback. Implements store organization through proper hiring and placement, scheduling of work assignments and delegation. Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. Manages operations of assigned location including compliance with applicable laws and regulations (e.g., sale of alcohol, tobacco, fresh food, and pharmacy products). Ensures staff has working knowledge of computer and technology systems and software; coordinates with IT for system issues. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Daily Planning and Execution
Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers. Business Performance Management
Analyzes financial and performance data; develops action plans to increase sales and control costs. Reviews KPIs daily and prepares to discuss with district management. Reviews and analyzes asset protection data and develops action plans to reduce loss. Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance performance, including providing support during busy periods as needed and allowed by law. Analyzes clinic performance indicators and collaborates with Clinic Coordinator or Manager to ensure performance and support. Business Planning
Identifies sales opportunities to ensure growth and performance of store and pharmacy. Manages inventory levels through ordering, stock maintenance, liquidation, and adapting to fast-selling items and seasonal changes. People and Performance Management
Manages team member performance by assigning responsibilities, setting goals, observing performance, providing feedback and recognition; manages employee career progression. Monitors and ensures timely completion of required training programs, including pharmacy training programs; provides coaching. Makes hiring, promotion and termination decisions. Addresses issues and disciplines store team members; engages with Employee Relations and Human Resources as appropriate. Develops employee performance plans and follows up according to deadlines. Monitors and approves team member compensation. Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. Ensures compliance with corporate policies and employment laws; treats all team members fairly. Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, and ensuring open communication between management and staff. Training and Personal Development
Participates in company and on-the-job training to improve skills and productivity; attends training requested by District Management and corporate, including Walgreens School of Operations completion within six months in Store Manager position. Follows performance improvement plans offered by District Manager. Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification, as required by state). Seeks self-development by monitoring own performance and learning about retail and management practices and pharmacy. Communications
Serves as liaison between district, corporate and the store to provide a communication channel and implement initiatives. Conducts community outreach and attends community events as appropriate. Basic Qualifications
Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience. Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph as soon as possible given state law requirements, no later than 12 months from Store Manager start date. Willingness to work a flexible schedule including extended days, evenings, and weekend hours. Preferred Qualifications
Bachelor’s Degree. PTCB or ExCPT Certification. Three years retail management experience, including supervising others, managing, and assigning work. Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $50,000 - $120,000. The actual salary offered will depend on geography, skills, education, experience and other factors. This role will remain open until filled. To review benefits, please click here: jobs.walgreens.com/benefits Employment details
Seniority level: Not Applicable Employment type: Full-time Job function: Sales and Business Development
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Join to apply for the
Store Manager
role at
Walgreens . Job information is presented below with responsibilities, qualifications, and basic employment details. Job Objectives
Manages the operation of a Walgreens store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience. Job Responsibilities/Tasks
Customer Experience
Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy. Greets customers and clinic patients, and offers assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits and Walgreens service traits. Resolves customer complaints and helps respond to customers’ special needs. Operations
Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members. Supervises the control of the store money including register counts, bank withdrawals, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records. Supervises merchandising by planning and implementing sets and resets, displays, and promotional space using multiple pricing and signage strategies. Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock to avoid outs and overstock. Supervises receiving, stocking, pricing, returning, and transferring of merchandise. Ensures execution of District Manager operational feedback. Implements store organization through proper hiring and placement, scheduling of work assignments and delegation. Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. Manages operations of assigned location including compliance with applicable laws and regulations (e.g., sale of alcohol, tobacco, fresh food, and pharmacy products). Ensures staff has working knowledge of computer and technology systems and software; coordinates with IT for system issues. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Daily Planning and Execution
Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers. Business Performance Management
Analyzes financial and performance data; develops action plans to increase sales and control costs. Reviews KPIs daily and prepares to discuss with district management. Reviews and analyzes asset protection data and develops action plans to reduce loss. Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance performance, including providing support during busy periods as needed and allowed by law. Analyzes clinic performance indicators and collaborates with Clinic Coordinator or Manager to ensure performance and support. Business Planning
Identifies sales opportunities to ensure growth and performance of store and pharmacy. Manages inventory levels through ordering, stock maintenance, liquidation, and adapting to fast-selling items and seasonal changes. People and Performance Management
Manages team member performance by assigning responsibilities, setting goals, observing performance, providing feedback and recognition; manages employee career progression. Monitors and ensures timely completion of required training programs, including pharmacy training programs; provides coaching. Makes hiring, promotion and termination decisions. Addresses issues and disciplines store team members; engages with Employee Relations and Human Resources as appropriate. Develops employee performance plans and follows up according to deadlines. Monitors and approves team member compensation. Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision. Ensures compliance with corporate policies and employment laws; treats all team members fairly. Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, and ensuring open communication between management and staff. Training and Personal Development
Participates in company and on-the-job training to improve skills and productivity; attends training requested by District Management and corporate, including Walgreens School of Operations completion within six months in Store Manager position. Follows performance improvement plans offered by District Manager. Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification, as required by state). Seeks self-development by monitoring own performance and learning about retail and management practices and pharmacy. Communications
Serves as liaison between district, corporate and the store to provide a communication channel and implement initiatives. Conducts community outreach and attends community events as appropriate. Basic Qualifications
Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience. Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph as soon as possible given state law requirements, no later than 12 months from Store Manager start date. Willingness to work a flexible schedule including extended days, evenings, and weekend hours. Preferred Qualifications
Bachelor’s Degree. PTCB or ExCPT Certification. Three years retail management experience, including supervising others, managing, and assigning work. Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed Rph. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $50,000 - $120,000. The actual salary offered will depend on geography, skills, education, experience and other factors. This role will remain open until filled. To review benefits, please click here: jobs.walgreens.com/benefits Employment details
Seniority level: Not Applicable Employment type: Full-time Job function: Sales and Business Development
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