Executive Meeting Manager

EXECUTIVE MEETING MANAGER Reports to: Director of Sales, position is exempt Who We Are Hotels done differently. It’s not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place + Character; ensuring our hotels are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve. The Detroit Foundation Hotel has transformed the historic Detroit Fire Department Headquarters into a 100 room independent hotel that adds another piece to the ongoing Detroit renaissance puzzle. The hotel draws on the Motor City’s unparalleled past while proactively moving the city to its next incarnation as a national cultural, business and artistic touchpoint. Featuring an inviting ground-floor restaurant, The Apparatus Room, the hotel partners with local distillers, brewers, farmers and other edible sundry purveyors to deliver an authentic Detroit experience. The hotel is managed by Aparium, which has been named to Travel + Leisure\'s Top 25 Hotel Brands in the World. Aparium focuses on unearthing the amazing moments unique to every city, combining the business acumen of large hospitality companies with the charm of boutique hotels. THE ROLE The Executive Meeting Manager (EMM) reports to the Director of Sales. You will support hotel sales efforts by soliciting, negotiating, and confirming new and repeat business through various approaches to maximize revenues and meet/exceed individual revenue goals. The EMM will prepare and execute sales contracts, event orders and group resumes to ensure quality product delivery and customer satisfaction, and coordinate all function details with clients (space requirements, meeting times, equipment, menus, billing, etc.). You will quickly develop trusting relationships with clients and hotel staff. As a team member within Aparium Hotel Group you will work with peers who value collaboration, humility, experience and open-mindedness. Who You Are Your experiences reflect an art + science approach to sales responsibilities; you understand the direction of the business and the importance of clients in driving success. You are a self-starter with strong communication skills, enjoy problem solving, and partner with teammates to improve the Sales team. What You Will Do Uphold and role model the company’s principles of People, Place and Character; ensure direct reports model our values and drive collaboration and hospitality Receive and respond to customer inquiries within four business hours. Negotiate and capture profitable Rooms & Catering business in line with hotel selling guidelines Meet clients upon arrival and before departure to ensure contract details are delivered timely and accurately; document and report all sales activities Demonstrate thorough knowledge of sales techniques, including closing and negotiation skills Prepare and send collateral to designated clients (catering menus, meeting room layouts and seating diagrams, area maps) Conduct successful site tours, pre-con meetings, and client presentations as required Provide creative setups, menus, and functions for groups; collaborate with Chef on pricing specialty menus Coordinate all details for Rooming Lists (types, shared rooms, accessibility, billing, etc.) Educate Event Planners on hotel procedures (meal guarantees, setup styles, payment terms, available services) Coordinate details on each Banquet Event Order (room setup, banquet items, A/V, billing) Distribute final Rooming Lists, Group Resumes, and Banquet Event Orders to applicable service staff Provide direction and ongoing evaluation of operations; ensure execution of banquet event orders Experience providing A/V equipment and operating A/V as a profit center Maintain an active list of top accounts for ongoing relationship building Perform other duties as requested by the Director of Sales; may host functions or participate in sales blitzes and travel Raise meeting planner satisfaction scores and implement methods to exceed expectations Work with outside vendors to ensure client satisfaction for events/groups Adhere to attendance rules and regular scheduling Additional tasks as requested by leadership to support operations Aparium Hospitality Services is an equal opportunity employer and a smoke-free, drug-free facility Position Requirements Minimum of two (2) years of hospitality sales experience, including Group Sales and Banquets & Catering Delphi FDC system knowledge preferred but not required Availability for events during evenings or weekends Bachelor’s degree in Hospitality Management or equivalent work experience Adaptable interpersonal skills to communicate with all hotel staff Professional proficiency in English (reading, writing, verbal) How You Lead Engage others with effective communication to build rapport and adapt presentation styles Demonstrate business acumen and financial discipline to support Sales goals and budgets Approach problem-solving collaboratively to identify root causes and remove barriers Make decisions with integrity, maintain confidentiality, and use discretion appropriately EEO Statement As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Senioriry level

Mid-Senior level Employment type

Full-time Job function

Management and Manufacturing Industries

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