Cartier
Overview
Join to apply for the
Operations Manager - Boston
role at
Cartier Boston, MA At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Operations Manager Boston, MA At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Responsibilities
Operational excellence / compliance – Ensure proper understanding and execution of all Maison policies and procedures within the boutique, lead and influence compliance among the broader team Implement and maintain efficient opening and closing procedures Oversee proper movement of product in/out of boutique including shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses Demonstrate and enforce excellent care and proper product handling; ensure appropriate packing, shipping, and receiving procedures are maintained for high value creations Oversee financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately Ensure smooth transactional flows (ecommerce, etc.) to sustain efficient operations and seamless client experience Oversee inventory control processes (daily/weekly/monthly counts and stock movements) to support successful annual inventory Partner with boutique management to monitor and control operating costs and allocate resources effectively Uphold Cartier standards within the boutique environment, including maintenance, third party vendors, tools and technology, equipment, etc. Oversee boutique supply inventory (replenishment for sales and hospitality areas, back of house); lead Lean/5S implementations for storage organization in partnership with Regional Operations Manager Manage care service responsibilities as needed (client repair flow, reporting, monthly inventory/reconciliation) Lead boutique audits and collaborate with management to implement action plans In partnership with boutique management, oversee display maintenance, visual standards, product upkeep, and cleanliness Oversee daily setup and break down for opening/closing in partnership with management Communicate effectively with boutique management, commercial network, regional leadership, and corporate departments Be a key user of new operational tools and rollouts; collaborate on testing, feedback, in-boutique training, and adoption Consistently reach and aim to exceed all KPIs Knowledge / Brand
Develop fundamental brand knowledge to convey Cartier heritage and values Stay current on industry news, local/global competition, and community connection Remain aware of competitor landscape to ensure Cartier service and operations remain competitive and excellent Collect and share operational best practices with region and network peers Talent and leadership
Elevate operational excellence and ensure day-to-day processes are effective; collaborate with regional leaders to provide ideas and solutions to client-facing teams Build a transversal team and set clear expectations for operations Demonstrate professional maturity and lead by example Communicate updates and information transparently; engage and motivate the team Foster inclusive culture, build trust, and integrate diverse perspectives Recognize team contributions and drive KPIs; provide ongoing coaching and development Manage talent with external pipelining and be an active member of the network Operations community Knowledge & Compliance
Understand brand and product range; comply with Cartier security and operational procedures Education
Bachelor’s degree in a business related field Required Experience
5 - 8 years of operations management experience in luxury retail Experience in leading leaders and managing direct reports Technical Abilities
Excellent computer skills; proficient with Microsoft Office, especially Excel SAP knowledge preferred Additional language skills are a plus Personal Skills
Must be available to work retail hours (including evenings and weekends); overnight travel for trainings, client events, and other business events as needed Ability to work in a fast-paced, evolving environment Excellent analytical, organizational, and interpersonal communication skills Strong client service focus for internal and external stakeholders Attention to detail with the ability to manage multiple tasks Collaborative approach to foster a positive and inclusive work environment Ability to motivate, inspire, and instill trust Proactive in analyzing business and human resource needs Compensation & Benefits
WE OFFER: We care about our associates’ health and wellbeing with a comprehensive benefits program including medical, dental, and vision; health savings and flexible spending accounts; employee assistance program; life insurance, disability benefits, and 401(k) with employer match. Wellness reimbursement and paid time off, plus volunteer time off for community initiatives. At Richemont, We Craft the Future! Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales, Business Development, and Administrative Industries: Retail Luxury Goods and Jewelry Referrals increase your chances of interviewing at Cartier by 2x
#J-18808-Ljbffr
Join to apply for the
Operations Manager - Boston
role at
Cartier Boston, MA At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Operations Manager Boston, MA At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Responsibilities
Operational excellence / compliance – Ensure proper understanding and execution of all Maison policies and procedures within the boutique, lead and influence compliance among the broader team Implement and maintain efficient opening and closing procedures Oversee proper movement of product in/out of boutique including shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses Demonstrate and enforce excellent care and proper product handling; ensure appropriate packing, shipping, and receiving procedures are maintained for high value creations Oversee financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately Ensure smooth transactional flows (ecommerce, etc.) to sustain efficient operations and seamless client experience Oversee inventory control processes (daily/weekly/monthly counts and stock movements) to support successful annual inventory Partner with boutique management to monitor and control operating costs and allocate resources effectively Uphold Cartier standards within the boutique environment, including maintenance, third party vendors, tools and technology, equipment, etc. Oversee boutique supply inventory (replenishment for sales and hospitality areas, back of house); lead Lean/5S implementations for storage organization in partnership with Regional Operations Manager Manage care service responsibilities as needed (client repair flow, reporting, monthly inventory/reconciliation) Lead boutique audits and collaborate with management to implement action plans In partnership with boutique management, oversee display maintenance, visual standards, product upkeep, and cleanliness Oversee daily setup and break down for opening/closing in partnership with management Communicate effectively with boutique management, commercial network, regional leadership, and corporate departments Be a key user of new operational tools and rollouts; collaborate on testing, feedback, in-boutique training, and adoption Consistently reach and aim to exceed all KPIs Knowledge / Brand
Develop fundamental brand knowledge to convey Cartier heritage and values Stay current on industry news, local/global competition, and community connection Remain aware of competitor landscape to ensure Cartier service and operations remain competitive and excellent Collect and share operational best practices with region and network peers Talent and leadership
Elevate operational excellence and ensure day-to-day processes are effective; collaborate with regional leaders to provide ideas and solutions to client-facing teams Build a transversal team and set clear expectations for operations Demonstrate professional maturity and lead by example Communicate updates and information transparently; engage and motivate the team Foster inclusive culture, build trust, and integrate diverse perspectives Recognize team contributions and drive KPIs; provide ongoing coaching and development Manage talent with external pipelining and be an active member of the network Operations community Knowledge & Compliance
Understand brand and product range; comply with Cartier security and operational procedures Education
Bachelor’s degree in a business related field Required Experience
5 - 8 years of operations management experience in luxury retail Experience in leading leaders and managing direct reports Technical Abilities
Excellent computer skills; proficient with Microsoft Office, especially Excel SAP knowledge preferred Additional language skills are a plus Personal Skills
Must be available to work retail hours (including evenings and weekends); overnight travel for trainings, client events, and other business events as needed Ability to work in a fast-paced, evolving environment Excellent analytical, organizational, and interpersonal communication skills Strong client service focus for internal and external stakeholders Attention to detail with the ability to manage multiple tasks Collaborative approach to foster a positive and inclusive work environment Ability to motivate, inspire, and instill trust Proactive in analyzing business and human resource needs Compensation & Benefits
WE OFFER: We care about our associates’ health and wellbeing with a comprehensive benefits program including medical, dental, and vision; health savings and flexible spending accounts; employee assistance program; life insurance, disability benefits, and 401(k) with employer match. Wellness reimbursement and paid time off, plus volunteer time off for community initiatives. At Richemont, We Craft the Future! Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales, Business Development, and Administrative Industries: Retail Luxury Goods and Jewelry Referrals increase your chances of interviewing at Cartier by 2x
#J-18808-Ljbffr