EXPRESS
Overview
P HOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style for work, everyday or special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com. About Express Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. Responsibilities
Express is seeking a Store Manager The Store Manager position is twofold: to drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The role is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success will be based on a combination of talent quality, customer experience, productivity and performance against key metrics. Key Responsibilities
Talent
Attract, develop and retain top talent Support an environment with exceptionally high store morale Foster teamwork and a "one team" mentality Coach, teach, recognize, and manage performance and development for all store associates Build a succession plan for all roles Identify and nurture high performing store associates Develop and maximize the success of store associates to achieve sales potential and customer experience Attract, recruit and hire all store associates
Customer and Associate Experience
Lead, model, teach, and coach for consistent customer engagement Create a culture of proactive customer engagement Display expert knowledge of product, policies, promotions, loyalty programs and educate the team Provide leadership with product launches, window changes, visual presentation standards, signage placement Resolve customer complaints to a positive outcome Drive loyalty and credit card acquisition Create positive in-store experience through visual standards
Execution
Analyze the business and execute clear action plans Manage all aspects of daily store operations Ensure clarity on goals and action plans for all associates Direct workload and ensure execution of plans and strategies Ensure adherence to Company Policies and the safety of store associates and customers Direct merchandise flow, shipments, replenishment, and omni-channel operations Optimize sales/operations by leading merchandising strategies and company initiatives Ensure effective scheduling and right staffing Manage controllable expenses and ensure loss prevention and safety standards
Essential Qualifications
Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus Proven ability to increase sales and store profitability Proven ability to network, recruit, interview, train, develop and promote associates Ability to travel periodically as needed for meetings Ability to move medium to large items weighing up to 50 pounds Preferred Qualifications (skills And Abilities)
Ability to effectively communicate with customers, peers and supervisors Demonstrated sales accountability Collaborative, respectful team member Ability to multitask and handle multiple customers and/or processes at once Closing
If you would like to know more about the California Consumer Privacy Act, click here. An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment based on protected characteristics. PHOENIX hires individuals authorized for employment in the United States and provides reasonable accommodation for disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say "Associate Relations" or email AssociateRelations@Express.com with your request and contact information. Notification to Agencies : PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. Without a signed Master Service Agreement and HR approval, PHOENIX will not consider or approve payment to third parties for hires.
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P HOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style for work, everyday or special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com. About Express Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. Responsibilities
Express is seeking a Store Manager The Store Manager position is twofold: to drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent and teaching for the store team. The role is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self-Expression. Success will be based on a combination of talent quality, customer experience, productivity and performance against key metrics. Key Responsibilities
Talent
Attract, develop and retain top talent Support an environment with exceptionally high store morale Foster teamwork and a "one team" mentality Coach, teach, recognize, and manage performance and development for all store associates Build a succession plan for all roles Identify and nurture high performing store associates Develop and maximize the success of store associates to achieve sales potential and customer experience Attract, recruit and hire all store associates
Customer and Associate Experience
Lead, model, teach, and coach for consistent customer engagement Create a culture of proactive customer engagement Display expert knowledge of product, policies, promotions, loyalty programs and educate the team Provide leadership with product launches, window changes, visual presentation standards, signage placement Resolve customer complaints to a positive outcome Drive loyalty and credit card acquisition Create positive in-store experience through visual standards
Execution
Analyze the business and execute clear action plans Manage all aspects of daily store operations Ensure clarity on goals and action plans for all associates Direct workload and ensure execution of plans and strategies Ensure adherence to Company Policies and the safety of store associates and customers Direct merchandise flow, shipments, replenishment, and omni-channel operations Optimize sales/operations by leading merchandising strategies and company initiatives Ensure effective scheduling and right staffing Manage controllable expenses and ensure loss prevention and safety standards
Essential Qualifications
Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus Proven ability to increase sales and store profitability Proven ability to network, recruit, interview, train, develop and promote associates Ability to travel periodically as needed for meetings Ability to move medium to large items weighing up to 50 pounds Preferred Qualifications (skills And Abilities)
Ability to effectively communicate with customers, peers and supervisors Demonstrated sales accountability Collaborative, respectful team member Ability to multitask and handle multiple customers and/or processes at once Closing
If you would like to know more about the California Consumer Privacy Act, click here. An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment based on protected characteristics. PHOENIX hires individuals authorized for employment in the United States and provides reasonable accommodation for disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say "Associate Relations" or email AssociateRelations@Express.com with your request and contact information. Notification to Agencies : PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. Without a signed Master Service Agreement and HR approval, PHOENIX will not consider or approve payment to third parties for hires.
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