LensCrafters
Overview
Store Manager - Twelve Oaks Center
role at LensCrafters
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eye care industry.
Job Details
Requisition ID: 890996
Store #: 000693 LensCrafters
Position: Full-Time
General Function The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Major Duties & Responsibilities
Ensure the LensCrafters team provides unsurpassed customer service
Provide training and coaching to the team leveraging Company provided programs
Analyze reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others
Attracts and hires a highly engaged team to ensure the store has the right people in the right place at the right time
Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
Takes pride in the store and guides the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
Ensures all company approved safety programs are implemented and maintained consistently per standards to maintain a safe and fun working environment
Basic Qualifications
High school graduate or equivalent
4+ years of management/supervisory experience
Comprehensive knowledge of operations, processes and business implications
Strong influencing and negotiating skills
Team building and management skills
Knowledge of current optical theory and merchandise
Strong communicator and listener
Strong basic math skills (addition, subtraction, multiplication, division)
Sales skills
Familiarity with cash registers, computers and calculators
Ability to manage time under aggressive deadlines
Preferred Qualifications
College degree or equivalent
State licensure (if applicable) and/or ABO Certification in non-licensed states
LensCrafters Final Inspector Certification
LensCrafters Quality, Fitting and Adjusting Program
Previous experience in customer service and retail
Knowledge of current store merchandise
High level of business acumen to include detailed knowledge of LC Dashboard
Compensation and Benefits Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Accommodations Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, disability, age, religion, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
#J-18808-Ljbffr
role at LensCrafters
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eye care industry.
Job Details
Requisition ID: 890996
Store #: 000693 LensCrafters
Position: Full-Time
General Function The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Major Duties & Responsibilities
Ensure the LensCrafters team provides unsurpassed customer service
Provide training and coaching to the team leveraging Company provided programs
Analyze reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others
Attracts and hires a highly engaged team to ensure the store has the right people in the right place at the right time
Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
Takes pride in the store and guides the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
Ensures all company approved safety programs are implemented and maintained consistently per standards to maintain a safe and fun working environment
Basic Qualifications
High school graduate or equivalent
4+ years of management/supervisory experience
Comprehensive knowledge of operations, processes and business implications
Strong influencing and negotiating skills
Team building and management skills
Knowledge of current optical theory and merchandise
Strong communicator and listener
Strong basic math skills (addition, subtraction, multiplication, division)
Sales skills
Familiarity with cash registers, computers and calculators
Ability to manage time under aggressive deadlines
Preferred Qualifications
College degree or equivalent
State licensure (if applicable) and/or ABO Certification in non-licensed states
LensCrafters Final Inspector Certification
LensCrafters Quality, Fitting and Adjusting Program
Previous experience in customer service and retail
Knowledge of current store merchandise
High level of business acumen to include detailed knowledge of LC Dashboard
Compensation and Benefits Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Accommodations Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, disability, age, religion, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
#J-18808-Ljbffr