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Choice Hotels

On Site Manager

Choice Hotels, Jacksonville, North Carolina, United States, 28540

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On-Site Manager: The 24/7 Operational Anchor! Your Challenge: Live On-Site to Guarantee Flawless Operations! Ready for a unique leadership opportunity that requires you to

live on-site at the hotel

and ensure continuous operational excellence? Join

Sandpiper Hospitality (SH) , one of the

fastest-growing companies in the extended stay market , as our next On-Site Manager! This is a

high-responsibility role

where you are the GM's vital partner and the

primary manager for weekend operations and overnight on-call coverage (Wednesday-Sunday) . You will live on-site to ensure the hotel operates flawlessly, acting as the

Manager on Duty

and demonstrating your ability to lead, manage, and assure guest satisfaction, all while celebrating our value to

"Play To Win." The On-Site Mandate

Continuous Oversight:

This position is

required to live on site at the hotel OR must be on site within 30 minutes when on call . Compliance with

Sandpiper's Fraternization Policy

is mandatory.

On-Call Responsibility:

Responsible for

overnight on-call shifts

and

weekend operations

of the hotel, including coverage from

Wednesday through Sunday .

GM Succession:

Assumes the

General Manager’s full responsibilities

(managing the budget and maintaining standards) on weekends and when called upon or in the absence of the General Manager.

Your Operational Duties As our On-Site Manager, you are the key manager for the Front Desk team and all weekend staff, responsible for the property's performance and culture when the GM is not present. Key Responsibilities Include: Front Desk Team Management (Direct Reports):

Manages and has direct responsibility for the Front Desk team , including

hiring, discipline, terminations, schedule-writing, training, mentoring , and conducting

annual personnel performance appraisals

for all direct reports.

Weekend Supervision:

Customarily and regularly directs the work

of

all front desk, housekeeping, and maintenance employees

during weekend shifts and other times when the GM is not on the premises.

Financial & Administrative Support:

Assists the GM

in monitoring cash management and in-house balances, and contributes to

budgetary control measures

(labor, expense, and inventory).

Reviews and approves property payroll

for all direct reports.

Guest Experience & Compliance:

Ensure the

highest standards of customer service . Routinely

meet with guests

to solicit feedback, monitor social media, and ensure prompt resolution of issues. Ensure the

security needs

of the guests, staff, and property are met.

Operational Execution:

Ensure all front desk operations,

overnight on-call shifts , and property procedures comply with Sandpiper and

brand standards . Provide necessary

relief or back-up duties

(front desk, housekeeping, etc.) to ensure optimum operation.

Sales Contribution:

Aid and

contribute to sales prospecting efforts

per the direction of the General Manager to maximize hotel revenues and profits.

The Rewards: Why You'll Love Being at Sandpiper

We believe in rewarding our associates for their hard work and dedication, fueled by our value,

"We Grow By Giving." Generous PTO & Travel Perks:

Enjoy

paid vacation days, paid holidays , and

associate room discounts

for your personal travel.

Comprehensive Healthcare:

Multiple plan options are available, with SH picking up a

generous amount of the cost .

Incentives & Recognition:

Be

generously rewarded

for your contributions through incentives and our

Rewardian program . We reinforce our culture with fun

annual surprise packages

that celebrate our Core Values.

Growth & Training:

We invest in you with comprehensive

brand training

and

professional development

to ensure your success.

Are You Our Next On-Site Leader? If you possess a blend of strategic leadership, hands-on operational management, and a dedicated

"We Are All In"

spirit, we want to hear from you! Minimum Qualifications: The Non-Negotiables

MANDATORY requirement to live on site OR within 30 minutes of the hotel when on call.

Exceptional leadership, communication, analytical, and problem-solving skills.

Preferred Qualifications: The Bonus Points

Proven experience in a management role in the Hospitality industry, with significant supervisory and personnel management responsibilities.

Experience managing operations within major hotel brands (e.g., Choice, IHG, Marriott).

Experience with budgeting, financial management, or project management.

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