Vumedi
Join to apply for the
Customer Success Manager
role at
Vumedi Join to apply for the
Customer Success Manager
role at
Vumedi Get AI-powered advice on this job and more exclusive features. About Vumedi:
Vumedi is the largest video education platform for doctors worldwide, dedicated to advancing medical education through innovative video-based learning. Our mission is to empower healthcare professionals by providing them with access to the latest clinical knowledge and surgical techniques from experts around the globe. We curate a vast library of high-quality educational content, enabling users to enhance their skills, stay informed about industry trends, and improve patient outcomes. We are headquartered in Oakland, CA, and have additional offices in Minneapolis, MN, and Zagreb, Croatia. About Vumedi:
Vumedi is the largest video education platform for doctors worldwide, dedicated to advancing medical education through innovative video-based learning. Our mission is to empower healthcare professionals by providing them with access to the latest clinical knowledge and surgical techniques from experts around the globe. We curate a vast library of high-quality educational content, enabling users to enhance their skills, stay informed about industry trends, and improve patient outcomes. We are headquartered in Oakland, CA, and have additional offices in Minneapolis, MN, and Zagreb, Croatia.
What you'll do:
Build meaningful relationships with customers and key stakeholders by learning about their business, understanding their goals and making impactful recommendations Partner with customers to develop strategy for higher performance and ROI on the platform Educate customers to become Vumedi experts and understand the value in digital peer to peer education Lead the development, management and execution of Vumedi's customer programs, tracking to deadlines, communicating updates and delivering above customer expectations In partnership with your Sales and Solutions colleagues, identify and forecast expansion opportunities. Maintain detailed records to document customer status and updates Achieve/exceed renewal rate target across assigned accounts Regularly engage key stakeholders to communicate ROI through Customer Journey milestone meetings Be an industry expert and partner cross-functionally to strategize and advocate on behalf of your customers Collaborate with internal teams to ensure customer requirements and goals are met
How you can do more than account management:
Provide product input based on customer feedback Drive community traffic by advocating industry trends to the education team Help promote a great culture Promote best practices and mitigate risk to program success
Who you are:
7+ years customer success or account management experience 2+ years experience with non personal promotional activities in the pharmaceutical industry You are highly consultative, business savvy, and have excellent analytical skills as well as the ability to understand complex data and make data-driven decisions You have excellent verbal and written communication skills You are detail-oriented and have worked with large, complex enterprise accounts with multiple projects and key stakeholders Comfortable gathering technical specifications for data reporting and file transfer You are eager to learn about the evolving healthcare trends and are proactive in finding creative ways to deliver solutions to customers You are empathetic to customers' needs and care deeply about helping them achieve their goals You are a self-starter; you are confident in a collaborative environment and have the capacity to make informed decisions and guide our customers to success You are an engaging and captivating presenter and enjoy talking with and listening to others Willingness to travel to customer locations as needed
Additional Desirable Experience:
Experience working for a growing small-mid sized company Experience in the healthcare industry, pharmaceutical advertising, and/or digital marketing Experience with Jira, Workfront, Salesforce or other similar CRM tools Project and/or Campaign management experience
Why Work at Vumedi:
Career changing opportunity to help build a healthcare startup with an exponentially growing viewership Make a direct impact in the growth of the company Be a part of a company that is beloved by doctors and improves patient care every day
Learn more about
Vumedi Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Vumedi by 2x Sign in to set job alerts for “Customer Success Manager” roles.
Minneapolis, MN $97,000.00-$148,000.00 3 weeks ago Eagan, MN $104,300.00-$193,700.00 1 week ago Customer Success Lead, Strategic Accounts
Minneapolis, MN $115,000.00-$140,000.00 2 weeks ago Eagan, MN $91,000.00-$169,000.00 1 week ago Eagan, MN $104,300.00-$193,700.00 6 days ago Minneapolis, MN $32,500.00-$82,500.00 1 week ago Territory Manager - Personal Lines (Minnesota)
Minneapolis, MN $82,450.00-$97,000.00 1 week ago St Paul, MN $68,696.00-$114,313.00 1 month ago Minneapolis, MN $98,700.00-$207,680.00 2 weeks ago Minneapolis, MN $140,000.00-$215,000.00 1 week ago Key Account Manager Business Development - Minneapolis, MN
Key Account Manager Business Development - Minneapolis, MN
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Customer Success Manager
role at
Vumedi Join to apply for the
Customer Success Manager
role at
Vumedi Get AI-powered advice on this job and more exclusive features. About Vumedi:
Vumedi is the largest video education platform for doctors worldwide, dedicated to advancing medical education through innovative video-based learning. Our mission is to empower healthcare professionals by providing them with access to the latest clinical knowledge and surgical techniques from experts around the globe. We curate a vast library of high-quality educational content, enabling users to enhance their skills, stay informed about industry trends, and improve patient outcomes. We are headquartered in Oakland, CA, and have additional offices in Minneapolis, MN, and Zagreb, Croatia. About Vumedi:
Vumedi is the largest video education platform for doctors worldwide, dedicated to advancing medical education through innovative video-based learning. Our mission is to empower healthcare professionals by providing them with access to the latest clinical knowledge and surgical techniques from experts around the globe. We curate a vast library of high-quality educational content, enabling users to enhance their skills, stay informed about industry trends, and improve patient outcomes. We are headquartered in Oakland, CA, and have additional offices in Minneapolis, MN, and Zagreb, Croatia.
What you'll do:
Build meaningful relationships with customers and key stakeholders by learning about their business, understanding their goals and making impactful recommendations Partner with customers to develop strategy for higher performance and ROI on the platform Educate customers to become Vumedi experts and understand the value in digital peer to peer education Lead the development, management and execution of Vumedi's customer programs, tracking to deadlines, communicating updates and delivering above customer expectations In partnership with your Sales and Solutions colleagues, identify and forecast expansion opportunities. Maintain detailed records to document customer status and updates Achieve/exceed renewal rate target across assigned accounts Regularly engage key stakeholders to communicate ROI through Customer Journey milestone meetings Be an industry expert and partner cross-functionally to strategize and advocate on behalf of your customers Collaborate with internal teams to ensure customer requirements and goals are met
How you can do more than account management:
Provide product input based on customer feedback Drive community traffic by advocating industry trends to the education team Help promote a great culture Promote best practices and mitigate risk to program success
Who you are:
7+ years customer success or account management experience 2+ years experience with non personal promotional activities in the pharmaceutical industry You are highly consultative, business savvy, and have excellent analytical skills as well as the ability to understand complex data and make data-driven decisions You have excellent verbal and written communication skills You are detail-oriented and have worked with large, complex enterprise accounts with multiple projects and key stakeholders Comfortable gathering technical specifications for data reporting and file transfer You are eager to learn about the evolving healthcare trends and are proactive in finding creative ways to deliver solutions to customers You are empathetic to customers' needs and care deeply about helping them achieve their goals You are a self-starter; you are confident in a collaborative environment and have the capacity to make informed decisions and guide our customers to success You are an engaging and captivating presenter and enjoy talking with and listening to others Willingness to travel to customer locations as needed
Additional Desirable Experience:
Experience working for a growing small-mid sized company Experience in the healthcare industry, pharmaceutical advertising, and/or digital marketing Experience with Jira, Workfront, Salesforce or other similar CRM tools Project and/or Campaign management experience
Why Work at Vumedi:
Career changing opportunity to help build a healthcare startup with an exponentially growing viewership Make a direct impact in the growth of the company Be a part of a company that is beloved by doctors and improves patient care every day
Learn more about
Vumedi Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Vumedi by 2x Sign in to set job alerts for “Customer Success Manager” roles.
Minneapolis, MN $97,000.00-$148,000.00 3 weeks ago Eagan, MN $104,300.00-$193,700.00 1 week ago Customer Success Lead, Strategic Accounts
Minneapolis, MN $115,000.00-$140,000.00 2 weeks ago Eagan, MN $91,000.00-$169,000.00 1 week ago Eagan, MN $104,300.00-$193,700.00 6 days ago Minneapolis, MN $32,500.00-$82,500.00 1 week ago Territory Manager - Personal Lines (Minnesota)
Minneapolis, MN $82,450.00-$97,000.00 1 week ago St Paul, MN $68,696.00-$114,313.00 1 month ago Minneapolis, MN $98,700.00-$207,680.00 2 weeks ago Minneapolis, MN $140,000.00-$215,000.00 1 week ago Key Account Manager Business Development - Minneapolis, MN
Key Account Manager Business Development - Minneapolis, MN
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr