Notable
Customer Success Lead, Strategic Accounts
Notable, Minneapolis, Minnesota, United States, 55400
Customer Success Lead, Strategic Accounts
Join to apply for the
Customer Success Lead, Strategic Accounts
role at
Notable Customer Success Lead, Strategic Accounts
Join to apply for the
Customer Success Lead, Strategic Accounts
role at
Notable Get AI-powered advice on this job and more exclusive features. Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems, hospitals, and payers use Notable to improve healthcare quality, close gaps in patient care, drive member enrollment, and patient acquisition, retention, and reimbursement, scaling growth without hiring more staff.
We are on a mission to improve the lives of patients, staff, and clinicians - to improve healthcare for humanity. This isn't just a lofty goal - it's something we're achieving every single day. When you join Notable, you become part of a force actively transforming healthcare. Our aim to impact 100 million patients isn't just a number; it's a commitment to creating meaningful change on a massive scale.
Therefore, our culture is purposeful in pursuit of this mission. We believe our culture gives each person the opportunity to do the best work of their lives, work with the best teammates, and have fun achieving great things together.
Role Summary:
As a Customer Success Lead for strategic accounts at Notable Health, you will be the orchestrator of customer success for our most valuable and complex healthcare clients. You will immerse yourself in their world, understanding their unique needs, challenges, and ambitions, and then leverage Notable's full platform capabilities to drive transformative outcomes. This is a highly visible role that requires a blend of technical expertise, relationship-building, commercial acumen, and a passion for driving innovation in healthcare.
What Youll Do:
Executive Relationship Management: Establish yourself as a trusted advisor to C-suite executives, building relationships based on strategic insight and understanding their business goals. Influence executive decision-making by navigating the healthcare landscape, identifying opportunities, and positioning Notable as a strategic partner. Act as a senior representative for Notable, advocating for the customer at the executive level and ensuring their needs are met. Strategic Roadmap & Internal Collaboration: Develop and execute multi-quarter success roadmaps aligning Notable's solutions with the customer's evolving needs and strategic priorities. Facilitate seamless communication and collaboration between the customer and internal teams to ensure successful delivery and maximize customer satisfaction. Act as the customer's voice within Notable, providing feedback to drive product development and enhance the overall customer experience.
Commercial Success & Growth: Partner with the Partnership Manager to ensure successful renewals, identify upsell/cross-sell opportunities, and drive revenue growth. Proactively generate new leads and pipeline for Notable's solutions within the customer's organization, sharing success stories across multiple organizations. Ensure Notable's solutions deliver tangible ROI and contribute to the customer's long-term growth and success.
Stakeholder Engagement & Communication: Build trust and rapport with diverse stakeholders, from frontline staff to executives, across the customer organization. Proactively manage escalations, coordinating cross-functional teams to address customer issues and concerns swiftly. Maintain a significant on-site presence (50% travel) to solidify relationships and gain a deep understanding of the customer's operational environment.
What Were Looking For:
7+ years of experience in customer success, implementation, or consulting in healthcare. Proven track record of building relationships with and influencing C-suite executives. Strong technical understanding of healthcare IT systems, workflow automation, and/or data analytics. Exceptional communication and interpersonal skills, including the ability to clearly articulate complex technical concepts to non-technical audiences. Deep understanding of the healthcare industry, its challenges, and the role of technology in driving innovation. Strategic thinker with a proven ability to lead cross-functional teams and drive collaboration. Bachelor's degree or equivalent experience. Willingness to travel up to 50% of the time.
Beware of job scam fraudsters! Our recruiters use @notablehealth.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be me from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.
Compensation Range: $115K - $140K
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
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Join to apply for the
Customer Success Lead, Strategic Accounts
role at
Notable Customer Success Lead, Strategic Accounts
Join to apply for the
Customer Success Lead, Strategic Accounts
role at
Notable Get AI-powered advice on this job and more exclusive features. Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems, hospitals, and payers use Notable to improve healthcare quality, close gaps in patient care, drive member enrollment, and patient acquisition, retention, and reimbursement, scaling growth without hiring more staff.
We are on a mission to improve the lives of patients, staff, and clinicians - to improve healthcare for humanity. This isn't just a lofty goal - it's something we're achieving every single day. When you join Notable, you become part of a force actively transforming healthcare. Our aim to impact 100 million patients isn't just a number; it's a commitment to creating meaningful change on a massive scale.
Therefore, our culture is purposeful in pursuit of this mission. We believe our culture gives each person the opportunity to do the best work of their lives, work with the best teammates, and have fun achieving great things together.
Role Summary:
As a Customer Success Lead for strategic accounts at Notable Health, you will be the orchestrator of customer success for our most valuable and complex healthcare clients. You will immerse yourself in their world, understanding their unique needs, challenges, and ambitions, and then leverage Notable's full platform capabilities to drive transformative outcomes. This is a highly visible role that requires a blend of technical expertise, relationship-building, commercial acumen, and a passion for driving innovation in healthcare.
What Youll Do:
Executive Relationship Management: Establish yourself as a trusted advisor to C-suite executives, building relationships based on strategic insight and understanding their business goals. Influence executive decision-making by navigating the healthcare landscape, identifying opportunities, and positioning Notable as a strategic partner. Act as a senior representative for Notable, advocating for the customer at the executive level and ensuring their needs are met. Strategic Roadmap & Internal Collaboration: Develop and execute multi-quarter success roadmaps aligning Notable's solutions with the customer's evolving needs and strategic priorities. Facilitate seamless communication and collaboration between the customer and internal teams to ensure successful delivery and maximize customer satisfaction. Act as the customer's voice within Notable, providing feedback to drive product development and enhance the overall customer experience.
Commercial Success & Growth: Partner with the Partnership Manager to ensure successful renewals, identify upsell/cross-sell opportunities, and drive revenue growth. Proactively generate new leads and pipeline for Notable's solutions within the customer's organization, sharing success stories across multiple organizations. Ensure Notable's solutions deliver tangible ROI and contribute to the customer's long-term growth and success.
Stakeholder Engagement & Communication: Build trust and rapport with diverse stakeholders, from frontline staff to executives, across the customer organization. Proactively manage escalations, coordinating cross-functional teams to address customer issues and concerns swiftly. Maintain a significant on-site presence (50% travel) to solidify relationships and gain a deep understanding of the customer's operational environment.
What Were Looking For:
7+ years of experience in customer success, implementation, or consulting in healthcare. Proven track record of building relationships with and influencing C-suite executives. Strong technical understanding of healthcare IT systems, workflow automation, and/or data analytics. Exceptional communication and interpersonal skills, including the ability to clearly articulate complex technical concepts to non-technical audiences. Deep understanding of the healthcare industry, its challenges, and the role of technology in driving innovation. Strategic thinker with a proven ability to lead cross-functional teams and drive collaboration. Bachelor's degree or equivalent experience. Willingness to travel up to 50% of the time.
Beware of job scam fraudsters! Our recruiters use @notablehealth.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be me from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.
Compensation Range: $115K - $140K
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Software Development, Hospitals and Health Care, and IT Services and IT Consulting Referrals increase your chances of interviewing at Notable by 2x Get notified about new Customer Success Lead jobs in
Minneapolis, MN . Minneapolis, MN $80,000.00-$90,000.00 1 week ago Minneapolis, MN $94,000.00-$162,000.00 1 week ago Minneapolis, MN $105,000.00-$115,000.00 2 weeks ago Customer Success Manager - North Central
Minneapolis, MN $80,000.00-$100,000.00 2 weeks ago Bloomington, MN $63,000.00-$70,000.00 1 month ago Minneapolis, MN $68,200.00-$96,325.00 1 week ago Health Plan - Senior Customer Success Manager
Minneapolis, MN $150,000.00-$200,000.00 2 weeks ago Minneapolis, MN $110,000.00-$125,000.00 1 month ago St Paul, MN $77,380.00-$110,540.00 10 hours ago Learning and Development Manager, Customer Success
Greater Minneapolis-St. Paul Area $80,000.00-$95,000.00 1 week ago Remote Executive Level Relationship Manager/ Customer Success Manager
Senior Large Enterprise Customer Success Manager
Eagan, MN $104,300.00-$193,700.00 2 days ago Customer Success Manager, CoCounsel (State & Local Courts)
Eagan, MN $104,300.00-$193,700.00 2 weeks ago Minneapolis, MN $73,000.00-$144,000.00 1 week ago Senior Director of Customer Transformation & Value Realization
Bloomington, MN $127,500.00-$170,000.00 6 days ago Energy Markets Customer Success Manager - Grid Services
Blaine, MN $78,000.00-$101,000.00 2 weeks ago Eagan, MN $75,690.00-$113,535.00 16 hours ago Associate Brand Manager (Leadership Development Program) - Minneapolis, MN
Minneapolis, MN $91,900.00-$153,300.00 2 weeks ago Minneapolis, MN $70,000.00-$80,000.00 5 months ago Minneapolis, MN $75,000.00-$85,000.00 16 hours ago Plymouth, MN $189,750.00-$278,300.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr