Community Choice Financial Family of Brands
Assistant Store Manager
Community Choice Financial Family of Brands, Louisville, Kentucky, us, 40201
Overview
Assistant Store Manager at CheckSmart, Louisville, KY. Supports customers with real financial needs and gains hands-on experience running a store. Develop leadership skills through account management, customer outreach, and risk management. Fast-paced, people-first, with growth potential. Your Opportunity
Assistant Store Manager position at CheckSmart in Louisville, KY. Grow leadership capabilities while helping customers with financial needs and learning the business to move up within the company. Compensation & Benefits
The hourly wage for the position is $15.00 per hour. Benefits & perks include: Paid on-the-job training and a comprehensive new hire program. Learning management system with e-learning modules for professional and personal development. Cross-brand training across eleven brands nationwide. Key holder program to develop leadership potential for promotion. Performance-based career advancement. Educational reimbursement program. Medical insurance options (including telemedicine and spending accounts). Traditional 401(k) and Roth 401(k) with company match. Life and AD&D insurance; voluntary benefits (dental, vision, disability, etc.). Employee Assistance Program with mental health resources. Discounts through a nationwide/local retailer marketplace. Paid time off starting at 12 days in the first year. Relaxed dress code (jeans and sneakers). Benefits subject to plan terms and change; consult plan documents for details. What You’ll Do – Essential Duties And Responsibilities
Maximize customer success by offering financial services that fit their needs. Assess risk of financial transactions; process loan/pawn applications, check cashing transactions, and related products. Conduct daily call campaigns to market services, build new business, and nurture customer relationships. Oversee account management and recovery processes, including collections, while maintaining strong customer service to prevent loss. Maintain customer data in the POS system with accuracy. Provide coaching and development to Customer Service Representatives to ensure quality standards and safety procedures. Perform duties outside the office as needed (on-site vehicle appraisals, store errands, external marketing). Leverage partnerships, obtain referrals, and participate in in-store and community events. Maintain security protocols and opening/closing procedures, including vault and cash drawer management. Help ensure compliance with company policies, laws, and regulations; assist with store audits and reporting. Monitor store appearance and address basic facility needs; schedule maintenance as required. Work in a fast-paced environment and manage multiple tasks to meet performance standards. Perform additional duties as directed by leadership. Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours/week). Schedules may change; consult recruiter for the latest requirements. Qualifications And Skills
High school diploma or equivalent. Minimum one year of experience in customer service, sales, or retail. At least 3 months of supervisory or leadership experience. Excellent verbal and written communication skills. Proficiency with phones, POS systems, Microsoft Office, and related computer systems. Must be at least 18 years old (19 in Alabama). Background check required; results considered per applicable law. Ability to meet physical demands (standing up to 90%, lift/move up to 25 lbs, etc.). Nice To Haves - Preferred Qualifications
Management experience in retail, convenience store, grocery, finance, or related fields. Experience in check cashing, document verification, money order processing. Bilingual (English/Spanish) may be required in some locations. Valid driver’s license, auto insurance, and access to a personal vehicle (mileage paid). About Our Workplace
We are recognized as a Military Friendly Employer and Military Friendly Spouse Employer. We’ve also been named a Top Employer for Hispanic and Latinos by HLPA in 2023–2025 and listed as one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek. Our Purpose
The Community Choice Financial Family of Brands (CCF) is one of the largest consumer finance organizations in the U.S., with over 10 brands across 1,500 stores and online presence in 20 states. We are committed to helping people access short-term financial services when they need them. Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers The information herein is not an all-inclusive list of duties and responsibilities. The Company may revise the description at any time, and additional functions may be assigned. Requirements, skills, and abilities are intended to illustrate the minimal standards required. Important: The Community Choice Financial Family of Brands will never ask for banking or payment information during the interview or hiring process. In-store positions are in person only. We are an equal-opportunity employer.
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Assistant Store Manager at CheckSmart, Louisville, KY. Supports customers with real financial needs and gains hands-on experience running a store. Develop leadership skills through account management, customer outreach, and risk management. Fast-paced, people-first, with growth potential. Your Opportunity
Assistant Store Manager position at CheckSmart in Louisville, KY. Grow leadership capabilities while helping customers with financial needs and learning the business to move up within the company. Compensation & Benefits
The hourly wage for the position is $15.00 per hour. Benefits & perks include: Paid on-the-job training and a comprehensive new hire program. Learning management system with e-learning modules for professional and personal development. Cross-brand training across eleven brands nationwide. Key holder program to develop leadership potential for promotion. Performance-based career advancement. Educational reimbursement program. Medical insurance options (including telemedicine and spending accounts). Traditional 401(k) and Roth 401(k) with company match. Life and AD&D insurance; voluntary benefits (dental, vision, disability, etc.). Employee Assistance Program with mental health resources. Discounts through a nationwide/local retailer marketplace. Paid time off starting at 12 days in the first year. Relaxed dress code (jeans and sneakers). Benefits subject to plan terms and change; consult plan documents for details. What You’ll Do – Essential Duties And Responsibilities
Maximize customer success by offering financial services that fit their needs. Assess risk of financial transactions; process loan/pawn applications, check cashing transactions, and related products. Conduct daily call campaigns to market services, build new business, and nurture customer relationships. Oversee account management and recovery processes, including collections, while maintaining strong customer service to prevent loss. Maintain customer data in the POS system with accuracy. Provide coaching and development to Customer Service Representatives to ensure quality standards and safety procedures. Perform duties outside the office as needed (on-site vehicle appraisals, store errands, external marketing). Leverage partnerships, obtain referrals, and participate in in-store and community events. Maintain security protocols and opening/closing procedures, including vault and cash drawer management. Help ensure compliance with company policies, laws, and regulations; assist with store audits and reporting. Monitor store appearance and address basic facility needs; schedule maintenance as required. Work in a fast-paced environment and manage multiple tasks to meet performance standards. Perform additional duties as directed by leadership. Maintain a full-time schedule with regular in-person attendance, including weekends (minimum 40 hours/week). Schedules may change; consult recruiter for the latest requirements. Qualifications And Skills
High school diploma or equivalent. Minimum one year of experience in customer service, sales, or retail. At least 3 months of supervisory or leadership experience. Excellent verbal and written communication skills. Proficiency with phones, POS systems, Microsoft Office, and related computer systems. Must be at least 18 years old (19 in Alabama). Background check required; results considered per applicable law. Ability to meet physical demands (standing up to 90%, lift/move up to 25 lbs, etc.). Nice To Haves - Preferred Qualifications
Management experience in retail, convenience store, grocery, finance, or related fields. Experience in check cashing, document verification, money order processing. Bilingual (English/Spanish) may be required in some locations. Valid driver’s license, auto insurance, and access to a personal vehicle (mileage paid). About Our Workplace
We are recognized as a Military Friendly Employer and Military Friendly Spouse Employer. We’ve also been named a Top Employer for Hispanic and Latinos by HLPA in 2023–2025 and listed as one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek. Our Purpose
The Community Choice Financial Family of Brands (CCF) is one of the largest consumer finance organizations in the U.S., with over 10 brands across 1,500 stores and online presence in 20 states. We are committed to helping people access short-term financial services when they need them. Think you’ll thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers The information herein is not an all-inclusive list of duties and responsibilities. The Company may revise the description at any time, and additional functions may be assigned. Requirements, skills, and abilities are intended to illustrate the minimal standards required. Important: The Community Choice Financial Family of Brands will never ask for banking or payment information during the interview or hiring process. In-store positions are in person only. We are an equal-opportunity employer.
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