Community Choice Financial Family of Brands
Overview
As a General Manager (GM) at CheckSmart in Louisville, KY, you’ll provide reliable financial solutions to help customers manage everyday challenges. You’ll be the driving force behind the store’s success, managing daily operations and leading your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It’s a fast-paced, customer-focused environment designed to inspire high-performance, growth, and innovation. Your Opportunity
As a General Manager (GM), you’ll lead daily operations, coach and develop your team, and partner with the community to drive growth while ensuring compliance and exceptional customer experience. We invest in your growth through hands-on coaching, executive exposure, and development programs to equip you with tools for impact on your team, customers, career, and earnings potential. What We Offer
This position has an hourly pay rate of $19.25 and is eligible for performance bonuses. The compensation listed reflects base pay and is one element of our Total Compensation package. Benefits include: Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules for professional and personal development. Cross-brand training enabling movement across eleven brands nationwide. Performance-based career advancement. Educational reimbursement program. Medical insurance options with telemedicine and spending accounts (HSA/FSA/Dependent Care FSA). 401(k) and Roth 401(k) with company match. Life and AD&D insurance. Voluntary benefits (dental, vision, disability, life, accident, critical illness, legal services, pet insurance, etc.). Mental health resources and life coaching through the Employee Assistance Program. Exclusive discounts through our Discount Marketplace. Paid time off starting at 12 days in the first year. Casual dress code (business casual, including jeans and sneakers). Note: Benefits are subject to plan terms and may change. What You’ll Do – Essential Duties and Responsibilities
Manage overall store performance by meeting or exceeding Company performance standards. Coach, lead, and develop all team members on systems, standards, account management, collections, job duties, and performance reporting. Identify local marketing strategies and partnerships, obtain referrals, host and participate in community and in-store events to drive growth and revenue. Evaluate loan/pawn applications and transactions, and assess risk within established limits. Ensure adherence to quality standards, procedures, and applicable laws and regulations; participate in audits and compliance reviews. Supervise cash management, loss prevention, and office security; document cash overages/shortages, vault, deposits, and expenses. Conduct opening/closing procedures and train new staff in keyholder duties. Participate in hiring and retention of new employees; develop work schedules aligned with budget and store needs. Handle difficult customer situations with integrity and professionalism. Maintain store appearance and address facility needs, including planogram compliance and display of seasonal/promotional materials. Perform duties outside the office when applicable (e.g., on-site vehicle appraisals, store errands, external marketing). Work in a fast-paced environment and manage multiple tasks to meet performance standards. Maintain full-time attendance, including weekends (minimum 40 hours per week). Store hours, schedules, and minimum hours may change per brand; discuss current requirements with your recruiter. What We’re Looking For – Qualifications and Skills
High school diploma or equivalent. Minimum two years’ supervisory or leadership experience in retail, finance, service, or related fields. Excellent verbal and written communication skills. Proficiency with phones, Point of Sale, Microsoft Office, and related systems. Valid driver’s license, auto insurance, and access to a personal vehicle (mileage reimbursed). Must be at least 18 years old (19 in Alabama). Background check required (in accordance with applicable law). Ability to meet physical demands, including standing for up to 90% of the time, lifting up to 25 pounds, and operating standard office equipment. Nice to Have – Preferred Qualifications and Skills
Associate degree or higher. Experience in check cashing, document verification, money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. Our Purpose
The Community Choice Financial Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S. We serve customers, team members, and communities with a network of over 10 brands across more than 1,500 stores in 24 states and online offerings in 20 states. We are committed to helping people access short-term financial services when they need them. Our Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have been designated as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. We were named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek. EEO Statement
The Community Choice Financial Family of Brands is committed to an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. CCFI Companies, LLC is an equal-opportunity employer.
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As a General Manager (GM) at CheckSmart in Louisville, KY, you’ll provide reliable financial solutions to help customers manage everyday challenges. You’ll be the driving force behind the store’s success, managing daily operations and leading your team to grow revenue, uphold compliance, and build brand loyalty through world-class customer service. It’s a fast-paced, customer-focused environment designed to inspire high-performance, growth, and innovation. Your Opportunity
As a General Manager (GM), you’ll lead daily operations, coach and develop your team, and partner with the community to drive growth while ensuring compliance and exceptional customer experience. We invest in your growth through hands-on coaching, executive exposure, and development programs to equip you with tools for impact on your team, customers, career, and earnings potential. What We Offer
This position has an hourly pay rate of $19.25 and is eligible for performance bonuses. The compensation listed reflects base pay and is one element of our Total Compensation package. Benefits include: Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules for professional and personal development. Cross-brand training enabling movement across eleven brands nationwide. Performance-based career advancement. Educational reimbursement program. Medical insurance options with telemedicine and spending accounts (HSA/FSA/Dependent Care FSA). 401(k) and Roth 401(k) with company match. Life and AD&D insurance. Voluntary benefits (dental, vision, disability, life, accident, critical illness, legal services, pet insurance, etc.). Mental health resources and life coaching through the Employee Assistance Program. Exclusive discounts through our Discount Marketplace. Paid time off starting at 12 days in the first year. Casual dress code (business casual, including jeans and sneakers). Note: Benefits are subject to plan terms and may change. What You’ll Do – Essential Duties and Responsibilities
Manage overall store performance by meeting or exceeding Company performance standards. Coach, lead, and develop all team members on systems, standards, account management, collections, job duties, and performance reporting. Identify local marketing strategies and partnerships, obtain referrals, host and participate in community and in-store events to drive growth and revenue. Evaluate loan/pawn applications and transactions, and assess risk within established limits. Ensure adherence to quality standards, procedures, and applicable laws and regulations; participate in audits and compliance reviews. Supervise cash management, loss prevention, and office security; document cash overages/shortages, vault, deposits, and expenses. Conduct opening/closing procedures and train new staff in keyholder duties. Participate in hiring and retention of new employees; develop work schedules aligned with budget and store needs. Handle difficult customer situations with integrity and professionalism. Maintain store appearance and address facility needs, including planogram compliance and display of seasonal/promotional materials. Perform duties outside the office when applicable (e.g., on-site vehicle appraisals, store errands, external marketing). Work in a fast-paced environment and manage multiple tasks to meet performance standards. Maintain full-time attendance, including weekends (minimum 40 hours per week). Store hours, schedules, and minimum hours may change per brand; discuss current requirements with your recruiter. What We’re Looking For – Qualifications and Skills
High school diploma or equivalent. Minimum two years’ supervisory or leadership experience in retail, finance, service, or related fields. Excellent verbal and written communication skills. Proficiency with phones, Point of Sale, Microsoft Office, and related systems. Valid driver’s license, auto insurance, and access to a personal vehicle (mileage reimbursed). Must be at least 18 years old (19 in Alabama). Background check required (in accordance with applicable law). Ability to meet physical demands, including standing for up to 90% of the time, lifting up to 25 pounds, and operating standard office equipment. Nice to Have – Preferred Qualifications and Skills
Associate degree or higher. Experience in check cashing, document verification, money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. Our Purpose
The Community Choice Financial Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S. We serve customers, team members, and communities with a network of over 10 brands across more than 1,500 stores in 24 states and online offerings in 20 states. We are committed to helping people access short-term financial services when they need them. Our Workplace Awards & Recognition
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have been designated as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. We were named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek. EEO Statement
The Community Choice Financial Family of Brands is committed to an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. CCFI Companies, LLC is an equal-opportunity employer.
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