Kore.ai
Overview
Join to apply for the
Deal Desk Manager
role at
Kore.ai . Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. Kore.ai serves sectors and has reach across enterprises worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. Founded in 2014 by Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul. We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly. Position
POSITION / TITLE:
Manager, Deal Desk LOCATION:
Seattle, WA or San Francisco, CA (hybrid) Responsibilities
Deal Strategy & Structuring: Partner with Sales, Customer Success, and Partner teams to structure strategic and non-standard deals; review pricing, terms, and configuration of deals to optimize revenue and maintain policy compliance. Deal Approval Process: Manage and enforce internal deal approval workflows; coordinate with Legal, Finance, Expert Services, Leadership to streamline and track approvals. Order Management: Draft and review order forms for new business, renewals, expansions, etc.; ensure accurate documentation and timely processing of customer contracts; manage end-to-end ordering process through hyperscaler marketplaces (e.g., AWS, Azure, GCP). Compliance & Governance: Ensure adherence to internal pricing and discount policies, contractual standards, and audit guidelines; maintain clean documentation of approvals and deal exceptions. Enablement & Continuous Improvement: Educate Sales, Customer Success, and Partner teams on deal desk processes and best practices; recommend and implement improvements in pricing tools, workflows, and CRM/CPQ systems. Reporting & Analytics: Track and report key deal desk metrics including approval turnaround time, discount levels, and deal velocity; provide insights to improve deal efficiency and revenue predictability. Qualifications
Minimum 3 years of experience in Deal Desk within Sales Operations or Revenue Operations in an enterprise software SaaS, Cloud, or Technology company. Deep knowledge of deal structuring, order form creation, and contract lifecycle management. Experience with hyperscaler marketplaces is highly preferred (e.g., AWS Marketplace, Azure, Google Cloud Platform). Strong process orientation and experience working with global enterprise customers. Strong understanding of sales processes, pricing strategy, and compliance policies. Proficiency with CRM and CPQ tools, and contract management platforms; HubSpot & DealHub preferred. Resourceful and adaptable, with the ability to navigate ambiguity and manage shifting priorities; proactively solve problems. Excellent communication and interpersonal skills for cross-functional collaboration; strong attention to detail and ability to manage multiple priorities in a fast-paced environment. Analytical mindset with the ability to identify patterns and provide data-driven recommendations. Candidate must currently reside in Seattle, WA or San Francisco, CA to be considered. This role will be remote until our Seattle or San Francisco offices are secured; at that time, this will be an in-office onsite role. Education
Bachelor’s degree in Business Administration, Finance, Economics, or a related field is required. MBA or other relevant graduate-level education is preferred. Compensation
Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $150K to $160K. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity. Details
Seniority level : Mid-Senior level Employment type : Contract Job function : Business Development and Sales Industries : Software Development
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Join to apply for the
Deal Desk Manager
role at
Kore.ai . Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. Kore.ai serves sectors and has reach across enterprises worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. Founded in 2014 by Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul. We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly. Position
POSITION / TITLE:
Manager, Deal Desk LOCATION:
Seattle, WA or San Francisco, CA (hybrid) Responsibilities
Deal Strategy & Structuring: Partner with Sales, Customer Success, and Partner teams to structure strategic and non-standard deals; review pricing, terms, and configuration of deals to optimize revenue and maintain policy compliance. Deal Approval Process: Manage and enforce internal deal approval workflows; coordinate with Legal, Finance, Expert Services, Leadership to streamline and track approvals. Order Management: Draft and review order forms for new business, renewals, expansions, etc.; ensure accurate documentation and timely processing of customer contracts; manage end-to-end ordering process through hyperscaler marketplaces (e.g., AWS, Azure, GCP). Compliance & Governance: Ensure adherence to internal pricing and discount policies, contractual standards, and audit guidelines; maintain clean documentation of approvals and deal exceptions. Enablement & Continuous Improvement: Educate Sales, Customer Success, and Partner teams on deal desk processes and best practices; recommend and implement improvements in pricing tools, workflows, and CRM/CPQ systems. Reporting & Analytics: Track and report key deal desk metrics including approval turnaround time, discount levels, and deal velocity; provide insights to improve deal efficiency and revenue predictability. Qualifications
Minimum 3 years of experience in Deal Desk within Sales Operations or Revenue Operations in an enterprise software SaaS, Cloud, or Technology company. Deep knowledge of deal structuring, order form creation, and contract lifecycle management. Experience with hyperscaler marketplaces is highly preferred (e.g., AWS Marketplace, Azure, Google Cloud Platform). Strong process orientation and experience working with global enterprise customers. Strong understanding of sales processes, pricing strategy, and compliance policies. Proficiency with CRM and CPQ tools, and contract management platforms; HubSpot & DealHub preferred. Resourceful and adaptable, with the ability to navigate ambiguity and manage shifting priorities; proactively solve problems. Excellent communication and interpersonal skills for cross-functional collaboration; strong attention to detail and ability to manage multiple priorities in a fast-paced environment. Analytical mindset with the ability to identify patterns and provide data-driven recommendations. Candidate must currently reside in Seattle, WA or San Francisco, CA to be considered. This role will be remote until our Seattle or San Francisco offices are secured; at that time, this will be an in-office onsite role. Education
Bachelor’s degree in Business Administration, Finance, Economics, or a related field is required. MBA or other relevant graduate-level education is preferred. Compensation
Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $150K to $160K. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity. Details
Seniority level : Mid-Senior level Employment type : Contract Job function : Business Development and Sales Industries : Software Development
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