Tapestry, Inc.
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible. As a member of the Tapestry family, we are a global house of brands with unwavering optimism, committed to being innovative and wholly inclusive. The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. They embody a strategic mindset to deliver operational efficiencies and ensure Coach's standards and competencies are top of mind. They serve as a true utilitarian player, with the ability to adapt to all roles within the store environment. Responsibilities
Sample of tasks required of role: SALES Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store performance at all times and achieves sales Productivity management: holds the management team accountable for personal productivity and management contribution Develops clienteling strategy; implements and monitors over time to achieve business goals and objectives in partnership with the Store Manager Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics Brings best self to work through Coach's Guide to Style; ensures all associates follow expectations Acts as brand ambassador in the market/mall to drive loyalty and business (i.e., charity events, local associations, mall initiatives) Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed Develops team to build long-term relationships with customers to drive business Takes initiative; has a high level of ownership and accountability for results of self and others Works directly with the Store/District Manager to protect and drive the needs of the business Ensures all daily tasks are completed without negatively impacting service of Coach standards Approaches challenges in a direct and timely manner and takes action to course correct in the moment, when appropriate Builds trusting relationships with peers and team; acts as advocate for the Brand Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance Delegates and empowers others Creates enthusiasm and positivity for a shared vision and mission Recognizes and values individual performance OPERATIONS: Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for continuous development in partnership with the Store Manager Resolves performance problems using appropriate communication, coaching and counseling techniques Adheres to all retail policies and procedures including POS and Operations Leverages/understands Coach's tools and technology to support Service and Operations of store Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (e.g., payroll, staffing, scheduling, merchandising) Interacts and communicates with Lead Supervisor and Store Manager Maintains interior and exterior upkeep of building with partnership from the corporate office; communicates needs to ensure esthetic and safety requirements are met Adheres to all retail policies and procedures including POS and Operations Leverages and understands Coach's tools and technology to support Service and Operations of store Competencies
Competencies required: Drive for Results: Can be counted on to exceed goals; top performer; bottom-line oriented; pushes self and others for results Customer Focus: Dedicated to meeting customer expectations; builds relationships and trust Creativity: Generates new and unique ideas; connects unrelated notions Interpersonal Savvy: Relates well to all kinds of people; builds rapport and constructive relationships Learning on the Fly: Learns quickly; open to change; analyzes successes and failures for improvement Perseverance: Finishes tasks with energy and determination Dealing with Ambiguity: Handles change and risk; acts without Having the total picture Strategic Agility: Sees ahead; anticipates trends; creates strategies Building Effective Teams: Fosters teamwork and belonging Managerial Courage: Provides direct feedback; addresses issues promptly Qualifications
Additional Requirements: Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Knowledge of fashion trends and competition Education: High school diploma or equivalent; college degree preferred Technical: Proficient with MS Office; experience with retail systems (labor management, inventory, sales reporting) Physical: Fast-paced; able to maneuver on the retail floor; lift up to 25 pounds; may lift up to 50 pounds for shipments Schedule: Flexible scheduling including nights, weekends, holidays Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis. Visit Coach at www.coach.com. Our Competencies for All Employees Courage : Direct feedback; acts with urgency; not afraid to take necessary action Creativity : Innovative ideas and value-added thinking Customer Focus : Builds relationships, trusts customers Dealing with Ambiguity : Handles change and risk Drive for Results : Exceeds goals; top performer Interpersonal Savvy : Builds rapport across all levels Learning on the Fly : Quick learner; adaptable Our Competencies for All People Managers Strategic Agility : Sees ahead; future-oriented Developing Direct Reports and Others : Provides development opportunities Building Effective Teams : Creates strong morale and belonging Coach is an equal opportunity and affirmative action employer with commitments to hire and develop the best people. All employment decisions are based on qualifications and relate to the position requirements, without regard to protected characteristics. Visit www.coach.com. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide reasonable accommodations for disabilities or religious beliefs. If you require accommodations to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Work Setup BASE PAY RANGE: 22.50 to 37.25 Hourly General Description of All Benefits: Health benefits, life and disability insurance. Eligible employees may enroll in 401(k) and take paid time off. For additional information about benefits, see the U.S Store Compensation & Benefits page. General Description of Other Compensation: Discounts on products and incentive compensation.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what's possible. As a member of the Tapestry family, we are a global house of brands with unwavering optimism, committed to being innovative and wholly inclusive. The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. They embody a strategic mindset to deliver operational efficiencies and ensure Coach's standards and competencies are top of mind. They serve as a true utilitarian player, with the ability to adapt to all roles within the store environment. Responsibilities
Sample of tasks required of role: SALES Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store performance at all times and achieves sales Productivity management: holds the management team accountable for personal productivity and management contribution Develops clienteling strategy; implements and monitors over time to achieve business goals and objectives in partnership with the Store Manager Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics Brings best self to work through Coach's Guide to Style; ensures all associates follow expectations Acts as brand ambassador in the market/mall to drive loyalty and business (i.e., charity events, local associations, mall initiatives) Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed Develops team to build long-term relationships with customers to drive business Takes initiative; has a high level of ownership and accountability for results of self and others Works directly with the Store/District Manager to protect and drive the needs of the business Ensures all daily tasks are completed without negatively impacting service of Coach standards Approaches challenges in a direct and timely manner and takes action to course correct in the moment, when appropriate Builds trusting relationships with peers and team; acts as advocate for the Brand Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance Delegates and empowers others Creates enthusiasm and positivity for a shared vision and mission Recognizes and values individual performance OPERATIONS: Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for continuous development in partnership with the Store Manager Resolves performance problems using appropriate communication, coaching and counseling techniques Adheres to all retail policies and procedures including POS and Operations Leverages/understands Coach's tools and technology to support Service and Operations of store Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (e.g., payroll, staffing, scheduling, merchandising) Interacts and communicates with Lead Supervisor and Store Manager Maintains interior and exterior upkeep of building with partnership from the corporate office; communicates needs to ensure esthetic and safety requirements are met Adheres to all retail policies and procedures including POS and Operations Leverages and understands Coach's tools and technology to support Service and Operations of store Competencies
Competencies required: Drive for Results: Can be counted on to exceed goals; top performer; bottom-line oriented; pushes self and others for results Customer Focus: Dedicated to meeting customer expectations; builds relationships and trust Creativity: Generates new and unique ideas; connects unrelated notions Interpersonal Savvy: Relates well to all kinds of people; builds rapport and constructive relationships Learning on the Fly: Learns quickly; open to change; analyzes successes and failures for improvement Perseverance: Finishes tasks with energy and determination Dealing with Ambiguity: Handles change and risk; acts without Having the total picture Strategic Agility: Sees ahead; anticipates trends; creates strategies Building Effective Teams: Fosters teamwork and belonging Managerial Courage: Provides direct feedback; addresses issues promptly Qualifications
Additional Requirements: Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Knowledge of fashion trends and competition Education: High school diploma or equivalent; college degree preferred Technical: Proficient with MS Office; experience with retail systems (labor management, inventory, sales reporting) Physical: Fast-paced; able to maneuver on the retail floor; lift up to 25 pounds; may lift up to 50 pounds for shipments Schedule: Flexible scheduling including nights, weekends, holidays Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis. Visit Coach at www.coach.com. Our Competencies for All Employees Courage : Direct feedback; acts with urgency; not afraid to take necessary action Creativity : Innovative ideas and value-added thinking Customer Focus : Builds relationships, trusts customers Dealing with Ambiguity : Handles change and risk Drive for Results : Exceeds goals; top performer Interpersonal Savvy : Builds rapport across all levels Learning on the Fly : Quick learner; adaptable Our Competencies for All People Managers Strategic Agility : Sees ahead; future-oriented Developing Direct Reports and Others : Provides development opportunities Building Effective Teams : Creates strong morale and belonging Coach is an equal opportunity and affirmative action employer with commitments to hire and develop the best people. All employment decisions are based on qualifications and relate to the position requirements, without regard to protected characteristics. Visit www.coach.com. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide reasonable accommodations for disabilities or religious beliefs. If you require accommodations to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com Visit Coach at www.coach.com. Work Setup BASE PAY RANGE: 22.50 to 37.25 Hourly General Description of All Benefits: Health benefits, life and disability insurance. Eligible employees may enroll in 401(k) and take paid time off. For additional information about benefits, see the U.S Store Compensation & Benefits page. General Description of Other Compensation: Discounts on products and incentive compensation.
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