Tapestry
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.
Responsibilities
Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
Productivity Management: holds the management team accountable for personal productivity and management contribution
Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics
Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations
Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)
Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed
Develops team to build long-term relationships with customers to drive business
Takes initiative; has a high level of ownership and accountability for results of self and others
Works directly with the Store/District Manager to protect and drive the needs of the business
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate
Builds trusting relationships with peers and team; acts as advocate for the Brand
Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance
Delegates and empowers others
Creates enthusiasm and positivity for a shared vision and mission
Recognizes and values individual performance
Operations
Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager
Resolves performance problems using appropriate communication, coaching and counseling techniques
Adheres to all retail policies and procedures including POS and Operations
Leverages understands Coach’s tools and technology to support Service and Operations of store
Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench
Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising)
Interacts and communicates with Lead Supervisor and Store Manager
Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met
Adheres to all retail policies and procedures including POS and Operations
Leverages and understands Coach’s tools and technology to support Service and Operations of store
Competencies
Drive for Results : Can be counted on to exceed goals; top performer; bottom-line oriented; motivates self and others for results
Customer Focus : Dedicated to meeting expectations and requirements of internal and external customers; builds trust and relationships
Creativity : Generates new and unique ideas; makes connections and adds value
Interpersonal Savvy : Relates well to all kinds of people; builds rapport; uses diplomacy and tact
Learning on the Fly : Learns quickly; open to change; seeks improvement from successes and failures
Perseverance : Energetic, driven, and finish-oriented; persists through setbacks
Dealing with Ambiguity : Adapts to change; acts without complete information when needed
Strategic Agility : Sees ahead; anticipates trends; creates strategic plans
Building Effective Teams : Fosters teamwork and belonging; shares wins; supports team success
Managerial Courage : Provides direct, actionable feedback; addresses issues promptly
Qualifications
Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable; current knowledge of fashion trends and competition
Education: High school diploma or equivalent; college degree preferred
Technical: Proficient with MS Office; experience with retail systems (labor management, inventory, sales reporting)
Physical: Ability to work at a fast pace; communicate effectively; move around the store; lift up to 25 pounds regularly and up to 50 pounds occasionally
Schedule: Flexible availability including nights, weekends, and holidays
Equal Opportunity and ADA Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and relate to the requirements of the position without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-protected basis.
Americans with Disabilities Act (ADA): Tapestry will provide reasonable accommodation for disabilities or religious beliefs. To request accommodations during the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Visit Coach at the free-text format: coach.com.
Base Pay and Benefits Base Pay Range: $22.50 to $37.25 hourly.
Benefits include health benefits (medical, dental, vision), life and disability insurance, 401(k), paid time off for wellness needs and vacations. Additional compensation includes employee discounts and incentive pay. For details, see the U.S. Store Compensation & Benefits information.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.
Responsibilities
Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
Productivity Management: holds the management team accountable for personal productivity and management contribution
Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics
Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations
Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)
Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed
Develops team to build long-term relationships with customers to drive business
Takes initiative; has a high level of ownership and accountability for results of self and others
Works directly with the Store/District Manager to protect and drive the needs of the business
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate
Builds trusting relationships with peers and team; acts as advocate for the Brand
Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance
Delegates and empowers others
Creates enthusiasm and positivity for a shared vision and mission
Recognizes and values individual performance
Operations
Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager
Resolves performance problems using appropriate communication, coaching and counseling techniques
Adheres to all retail policies and procedures including POS and Operations
Leverages understands Coach’s tools and technology to support Service and Operations of store
Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench
Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling, merchandising)
Interacts and communicates with Lead Supervisor and Store Manager
Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met
Adheres to all retail policies and procedures including POS and Operations
Leverages and understands Coach’s tools and technology to support Service and Operations of store
Competencies
Drive for Results : Can be counted on to exceed goals; top performer; bottom-line oriented; motivates self and others for results
Customer Focus : Dedicated to meeting expectations and requirements of internal and external customers; builds trust and relationships
Creativity : Generates new and unique ideas; makes connections and adds value
Interpersonal Savvy : Relates well to all kinds of people; builds rapport; uses diplomacy and tact
Learning on the Fly : Learns quickly; open to change; seeks improvement from successes and failures
Perseverance : Energetic, driven, and finish-oriented; persists through setbacks
Dealing with Ambiguity : Adapts to change; acts without complete information when needed
Strategic Agility : Sees ahead; anticipates trends; creates strategic plans
Building Effective Teams : Fosters teamwork and belonging; shares wins; supports team success
Managerial Courage : Provides direct, actionable feedback; addresses issues promptly
Qualifications
Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable; current knowledge of fashion trends and competition
Education: High school diploma or equivalent; college degree preferred
Technical: Proficient with MS Office; experience with retail systems (labor management, inventory, sales reporting)
Physical: Ability to work at a fast pace; communicate effectively; move around the store; lift up to 25 pounds regularly and up to 50 pounds occasionally
Schedule: Flexible availability including nights, weekends, and holidays
Equal Opportunity and ADA Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and relate to the requirements of the position without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-protected basis.
Americans with Disabilities Act (ADA): Tapestry will provide reasonable accommodation for disabilities or religious beliefs. To request accommodations during the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
Visit Coach at the free-text format: coach.com.
Base Pay and Benefits Base Pay Range: $22.50 to $37.25 hourly.
Benefits include health benefits (medical, dental, vision), life and disability insurance, 401(k), paid time off for wellness needs and vacations. Additional compensation includes employee discounts and incentive pay. For details, see the U.S. Store Compensation & Benefits information.
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