HM Electronics
Overview
HME Electronics is recruiting for a CRM Business Analyst III. Location: candidates must reside in Arizona, Florida, Texas, Missouri, or California. Relocation support is not provided. This is a full-time, remote role in the U.S. (Carlsbad, CA 92010, USA referenced in the posting). What you will do in the position
What you will do in the position: Leads CRM projects from discovery through delivery, translating business needs into scalable solutions. Conducts workshops to gather requirements and define functional specifications. Configures CRM workflows, automation, dashboards, and reporting tools to support business processes. Collaborates with ERP teams to enhance cross-platform integration and data consistency. Validates system changes through testing, documentation, and stakeholder feedback. Mentors junior analysts, fostering growth and promoting best practices. Builds strong relationships with business stakeholders, advocating for CRM adoption and continuous improvement. What you will need to succeed
Qualifications Strong knowledge of Microsoft Dynamics 365 Customer Engagement (CE) CRM system. Deep expertise in Microsoft Dynamics 365 CE, with strong knowledge of Sales, Service, or Marketing modules. Familiarity with Microsoft Dynamics 365 Finance & Operations (F&O) or AX 2012 is preferred. Proven ability to write clear, actionable functional requirements and leverage out-of-the-box D365 functionality. Skilled in leading discovery sessions and translating complex business needs into structured deliverables. Ability to design efficient workflows and automations; adept at identifying process bottlenecks and recommending improvements. Proficient in configuring CRM components, utilizing native reporting tools, and collaborating with developers on custom solutions. Demonstrated ability to mentor junior team members and promote best practices within the CRM discipline. Strong analytical mindset with the ability to evaluate CRM usage trends and recommend enhancements aligned with business goals. Experience
4-6 years of related field experience. Minimum 3 years of hands-on experience with Microsoft D365 CE, including full lifecycle implementations. Proven track record in CRM configuration, documentation, and deployment. Strong problem-solving and communication skills, with the ability to influence and support user adoption across teams.
Education
BA or BS with a preference in Information Systems or a related field.
Travel: 0% Compensation and Benefits
The posted pay range, $112,700 to $150,200 per annum, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds with assistance. Equal Opportunity and Compliance
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor (Know Your Rights). We are an Equal Opportunity/Affirmative Action Employer. We encourage Minorities, Females, Disabled and Veterans to apply. We participate in the e-verify system. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact HM Electronics Human Resources at 800.848.4468.
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HME Electronics is recruiting for a CRM Business Analyst III. Location: candidates must reside in Arizona, Florida, Texas, Missouri, or California. Relocation support is not provided. This is a full-time, remote role in the U.S. (Carlsbad, CA 92010, USA referenced in the posting). What you will do in the position
What you will do in the position: Leads CRM projects from discovery through delivery, translating business needs into scalable solutions. Conducts workshops to gather requirements and define functional specifications. Configures CRM workflows, automation, dashboards, and reporting tools to support business processes. Collaborates with ERP teams to enhance cross-platform integration and data consistency. Validates system changes through testing, documentation, and stakeholder feedback. Mentors junior analysts, fostering growth and promoting best practices. Builds strong relationships with business stakeholders, advocating for CRM adoption and continuous improvement. What you will need to succeed
Qualifications Strong knowledge of Microsoft Dynamics 365 Customer Engagement (CE) CRM system. Deep expertise in Microsoft Dynamics 365 CE, with strong knowledge of Sales, Service, or Marketing modules. Familiarity with Microsoft Dynamics 365 Finance & Operations (F&O) or AX 2012 is preferred. Proven ability to write clear, actionable functional requirements and leverage out-of-the-box D365 functionality. Skilled in leading discovery sessions and translating complex business needs into structured deliverables. Ability to design efficient workflows and automations; adept at identifying process bottlenecks and recommending improvements. Proficient in configuring CRM components, utilizing native reporting tools, and collaborating with developers on custom solutions. Demonstrated ability to mentor junior team members and promote best practices within the CRM discipline. Strong analytical mindset with the ability to evaluate CRM usage trends and recommend enhancements aligned with business goals. Experience
4-6 years of related field experience. Minimum 3 years of hands-on experience with Microsoft D365 CE, including full lifecycle implementations. Proven track record in CRM configuration, documentation, and deployment. Strong problem-solving and communication skills, with the ability to influence and support user adoption across teams.
Education
BA or BS with a preference in Information Systems or a related field.
Travel: 0% Compensation and Benefits
The posted pay range, $112,700 to $150,200 per annum, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds with assistance. Equal Opportunity and Compliance
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor (Know Your Rights). We are an Equal Opportunity/Affirmative Action Employer. We encourage Minorities, Females, Disabled and Veterans to apply. We participate in the e-verify system. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact HM Electronics Human Resources at 800.848.4468.
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