Ross Stores, Inc.
Overview
Join to apply for the
Assistant Store Manager
role at
Ross Stores, Inc.
Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As Part Of Our Team, You Will Experience
Success. Our winning team pursues excellence while learning and evolving
Career growth. We develop industry leading talent because Ross grows when our people grow
Teamwork. We work together to solve the hard problems and find the right solution
Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
Responsibilities General Purpose
Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies regarding Customers, Associates and merchandising.
Responsible for learning all phases of Store operations.
In the absence of the Store Manager, leads the entire operation of the Store to ensure Company standards and best practices are consistently met.
Essential Functions
General Operating Requirements
Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
Communicates variances to Company standards to the Store Manager.
Ensures proper scheduling of Associates to meet business objectives.
Ensures compliance with all State, Local and Federal regulations.
Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
Accepts special assignments as directed by Leadership.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Organizational Development
Assists in recruiting, hiring, training and developing non-exempt Associates.
Ensures compliance with Ross personnel policies and procedures.
Assists with Associate Relations issues by communicating incidents to the Store Manager or District Manager as needed.
Expense Control
Assists in the management and continuous monitoring of actual expenditures to be within budget.
Controls payroll hours to plan, as the primary controllable expense, and adjusts to current business trends.
Maintaining a Safe & Secure Environment
Safety is the number one priority; practices safe behaviors in all tasks.
Ensures all Associates understand and can execute emergency operating procedures.
Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
Facilitates monthly safety meetings.
Customer Service
Treats all Customers, Associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism; recognizes Associates using Company programs.
Executes Customer service programs and Merchandise Presentation programs through Associate training and supervision.
Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, and sales floor.
Personal And Store Brand
Represents and supports the Company brand at all times.
Maintains a professional appearance per the Company Dress Code and reinforces it.
Manages Store to ensure a clean, neat, easy to shop environment.
Maintains housekeeping standards with contracted maintenance personnel and Ross Associates.
Ensures scheduling and completion of all Associate cleaning tasks, including restrooms.
Merchandise Processing and In-Store Marketing
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and follow-up.
Ensures merchandise is presented and organized according to Company merchandising guidelines.
Manages merchandise processing to the sales floor within the Company timeframe.
Loss Prevention
Assists with training on Loss Prevention awareness and store shortage goals.
Demonstrates integrity and safeguards confidential information, cash, credit card information and merchandise.
Understands and complies with the Loss Prevention Awareness Program and leads store Loss Prevention efforts.
Assists in leading the annual inventory process and monitors mark-out-of-stock policy.
Ensures Public View Monitor (PVM) system is maintained.
Supervisory Responsibilities
Direct supervision of all non-exempt Associates.
Qualifications And Special Skills
Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate and communicate positively to Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction and follow through to completion.
Ability to set priorities and exercise independent judgment.
Maintain high quality of Customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Physical Requirements / ADA
Ability to use all Store equipment, including PDTs, registers and PCs as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex, veteran status, military status, marital status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, or any other category protected by federal, state or local laws.
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Assistant Store Manager
role at
Ross Stores, Inc.
Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As Part Of Our Team, You Will Experience
Success. Our winning team pursues excellence while learning and evolving
Career growth. We develop industry leading talent because Ross grows when our people grow
Teamwork. We work together to solve the hard problems and find the right solution
Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
Responsibilities General Purpose
Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies regarding Customers, Associates and merchandising.
Responsible for learning all phases of Store operations.
In the absence of the Store Manager, leads the entire operation of the Store to ensure Company standards and best practices are consistently met.
Essential Functions
General Operating Requirements
Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
Communicates variances to Company standards to the Store Manager.
Ensures proper scheduling of Associates to meet business objectives.
Ensures compliance with all State, Local and Federal regulations.
Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
Accepts special assignments as directed by Leadership.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
Organizational Development
Assists in recruiting, hiring, training and developing non-exempt Associates.
Ensures compliance with Ross personnel policies and procedures.
Assists with Associate Relations issues by communicating incidents to the Store Manager or District Manager as needed.
Expense Control
Assists in the management and continuous monitoring of actual expenditures to be within budget.
Controls payroll hours to plan, as the primary controllable expense, and adjusts to current business trends.
Maintaining a Safe & Secure Environment
Safety is the number one priority; practices safe behaviors in all tasks.
Ensures all Associates understand and can execute emergency operating procedures.
Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
Facilitates monthly safety meetings.
Customer Service
Treats all Customers, Associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism; recognizes Associates using Company programs.
Executes Customer service programs and Merchandise Presentation programs through Associate training and supervision.
Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, and sales floor.
Personal And Store Brand
Represents and supports the Company brand at all times.
Maintains a professional appearance per the Company Dress Code and reinforces it.
Manages Store to ensure a clean, neat, easy to shop environment.
Maintains housekeeping standards with contracted maintenance personnel and Ross Associates.
Ensures scheduling and completion of all Associate cleaning tasks, including restrooms.
Merchandise Processing and In-Store Marketing
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and follow-up.
Ensures merchandise is presented and organized according to Company merchandising guidelines.
Manages merchandise processing to the sales floor within the Company timeframe.
Loss Prevention
Assists with training on Loss Prevention awareness and store shortage goals.
Demonstrates integrity and safeguards confidential information, cash, credit card information and merchandise.
Understands and complies with the Loss Prevention Awareness Program and leads store Loss Prevention efforts.
Assists in leading the annual inventory process and monitors mark-out-of-stock policy.
Ensures Public View Monitor (PVM) system is maintained.
Supervisory Responsibilities
Direct supervision of all non-exempt Associates.
Qualifications And Special Skills
Two or more years of Store or Assistant Store Manager experience in a retail environment.
Ability to supervise, motivate and communicate positively to Store Associates at all levels.
Ability to handle multiple tasks, prioritize, give direction and follow through to completion.
Ability to set priorities and exercise independent judgment.
Maintain high quality of Customer service.
Fluency in English.
Ability to work evenings and weekends.
Ability to perform basic mathematical calculations commonly used in retail environments.
Physical Requirements / ADA
Ability to use all Store equipment, including PDTs, registers and PCs as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 lbs.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, disability, sex, veteran status, military status, marital status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, or any other category protected by federal, state or local laws.
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