Educated Solutions Corp
Hotel Front Desk Agent (2nd Shift)
Educated Solutions Corp, Brookfield, Wisconsin, United States, 53045
Location
Brookfield,WI
Description
Our client a company that specializes in managing hotels and resorts is seeking to hire a
Hotel
Front Desk Agent (2nd Shift)
for their hotel in
Brookfield, WI . This is a direct hire
(full-time position)
that
pays $16/hour
and includes a generous benefits package. Working hours for this position will be
3:00pm-11:00pm Sunday - Thursday.
We are seeking a candidate that has 1+ years of experience as a Hotel Front Desk Agent and strong customer service skills. Please note that while we try to set a consistent work schedule, shift hours may have to be moved around based on the needs of the hotel.
Position Overview:
As the Front Desk Agent, you will be the first point of contact for hotel guests, and responsible for a range of duties including greeting guests, managing reservations, processing check-ins, and check-outs, handling payments, answering inquiries, and assisting guests with local recommendations and requests.
Key Responsibilities
Guest Reception:
Greet guests warmly and professionally, register new guests, and process check-ins and check-outs. Reservations & Payments:
Book rooms, process payments (cash, credit cards), and handle guest billing and account management. Guest Services:
Answer inquiries about hotel amenities, local attractions, directions, and restaurant or entertainment reservations. Communication & Coordination:
Liaise with housekeeping to report room status, coordinate maintenance repairs, and relay messages to guests. Administrative Tasks:
Maintain accurate records, balance cash drawers, manage safe deposit boxes, and perform daily administrative tasks and checklists. Problem-Solving:
Respond to guest complaints, resolve issues to ensure guest satisfaction, and act as a liaison for guests' needs. Sales & Marketing:
Promote hotel services, packages, and programs to guests. Qualifications
1+ years of experience in a Front Desk Agent role. Customer Service:
Ability to provide excellent service, handle requests, and resolve issues efficiently and courteously. Communication:
Strong verbal and written skills to interact effectively with diverse guests and internal departments including Housekeeping and Maintenance. Organizational Skills:
Capable of managing multiple tasks simultaneously and maintaining accurate records. Technical Proficiency:
Familiarity with hotel property management systems, reservation software, and other office equipment. Problem-Solving:
Ability to identify and effectively resolve guest complaints and other issues. Attention to Detail:
Ensuring accuracy in guest information, billing, and record-keeping. Interpersonal Skills:
A professional demeanor and the ability to build rapport with guests and colleagues.
Description
Our client a company that specializes in managing hotels and resorts is seeking to hire a
Hotel
Front Desk Agent (2nd Shift)
for their hotel in
Brookfield, WI . This is a direct hire
(full-time position)
that
pays $16/hour
and includes a generous benefits package. Working hours for this position will be
3:00pm-11:00pm Sunday - Thursday.
We are seeking a candidate that has 1+ years of experience as a Hotel Front Desk Agent and strong customer service skills. Please note that while we try to set a consistent work schedule, shift hours may have to be moved around based on the needs of the hotel.
Position Overview:
As the Front Desk Agent, you will be the first point of contact for hotel guests, and responsible for a range of duties including greeting guests, managing reservations, processing check-ins, and check-outs, handling payments, answering inquiries, and assisting guests with local recommendations and requests.
Key Responsibilities
Guest Reception:
Greet guests warmly and professionally, register new guests, and process check-ins and check-outs. Reservations & Payments:
Book rooms, process payments (cash, credit cards), and handle guest billing and account management. Guest Services:
Answer inquiries about hotel amenities, local attractions, directions, and restaurant or entertainment reservations. Communication & Coordination:
Liaise with housekeeping to report room status, coordinate maintenance repairs, and relay messages to guests. Administrative Tasks:
Maintain accurate records, balance cash drawers, manage safe deposit boxes, and perform daily administrative tasks and checklists. Problem-Solving:
Respond to guest complaints, resolve issues to ensure guest satisfaction, and act as a liaison for guests' needs. Sales & Marketing:
Promote hotel services, packages, and programs to guests. Qualifications
1+ years of experience in a Front Desk Agent role. Customer Service:
Ability to provide excellent service, handle requests, and resolve issues efficiently and courteously. Communication:
Strong verbal and written skills to interact effectively with diverse guests and internal departments including Housekeeping and Maintenance. Organizational Skills:
Capable of managing multiple tasks simultaneously and maintaining accurate records. Technical Proficiency:
Familiarity with hotel property management systems, reservation software, and other office equipment. Problem-Solving:
Ability to identify and effectively resolve guest complaints and other issues. Attention to Detail:
Ensuring accuracy in guest information, billing, and record-keeping. Interpersonal Skills:
A professional demeanor and the ability to build rapport with guests and colleagues.