Educated Solutions Corp
Location
Brookfield,WI
Description
Our client a company that specializes in managing hotels and resorts is seeking to hire a
Hotel
Front Desk Agent
for their hotel in
Brookfield, WI . This is a direct hire
(full-time position)
that
pays $16/hour
and includes a generous benefits package. Working hours for this position will be
7:00am-3:00pm (1st shift)
or
3:00pm-11:00pm (2nd shift).
We are seeking a candidate that has 1+ years of experience as a Hotel Front Desk Agent and strong customer service skills. Please note that viable candidates must be willing to work both work schedules depending on the needs of the hotel.
Position Overview:
As the Front Desk Agent, you will be the first point of contact for hotel guests, and responsible for a range of duties including greeting guests, managing reservations, processing check-ins and check-outs, handling payments, answering inquiries, and assisting guests with local recommendations and requests.
Key Responsibilities
Guest Reception:
Greet guests warmly and professionally, register new guests, and process check-ins and check-outs. Reservations & Payments:
Book rooms, process payments (cash, credit cards), and handle guest billing and account management. Guest Services:
Answer inquiries about hotel amenities, local attractions, directions, and restaurant or entertainment reservations. Communication & Coordination:
Liaise with housekeeping to report room status, coordinate maintenance repairs, and relay messages to guests. Administrative Tasks:
Maintain accurate records, balance cash drawers, manage safe deposit boxes, and perform daily administrative tasks and checklists. Problem-Solving:
Respond to guest complaints, resolve issues to ensure guest satisfaction, and act as a liaison for guests' needs. Sales & Marketing:
Promote hotel services, packages, and programs to guests. Qualifications
1+ years of experience in a Front Desk Agent role. Customer Service:
Ability to provide excellent service, handle requests, and resolve issues efficiently and courteously. Communication:
Strong verbal and written skills to interact effectively with diverse guests and internal departments including Housekeeping and Maintenance. Organizational Skills:
Capable of managing multiple tasks simultaneously and maintaining accurate records. Technical Proficiency:
Familiarity with hotel property management systems, reservation software, and other office equipment. Problem-Solving:
Ability to identify and effectively resolve guest complaints and other issues. Attention to Detail:
Ensuring accuracy in guest information, billing, and record-keeping. Interpersonal Skills:
A professional demeanor and the ability to build rapport with guests and colleagues.
Description
Our client a company that specializes in managing hotels and resorts is seeking to hire a
Hotel
Front Desk Agent
for their hotel in
Brookfield, WI . This is a direct hire
(full-time position)
that
pays $16/hour
and includes a generous benefits package. Working hours for this position will be
7:00am-3:00pm (1st shift)
or
3:00pm-11:00pm (2nd shift).
We are seeking a candidate that has 1+ years of experience as a Hotel Front Desk Agent and strong customer service skills. Please note that viable candidates must be willing to work both work schedules depending on the needs of the hotel.
Position Overview:
As the Front Desk Agent, you will be the first point of contact for hotel guests, and responsible for a range of duties including greeting guests, managing reservations, processing check-ins and check-outs, handling payments, answering inquiries, and assisting guests with local recommendations and requests.
Key Responsibilities
Guest Reception:
Greet guests warmly and professionally, register new guests, and process check-ins and check-outs. Reservations & Payments:
Book rooms, process payments (cash, credit cards), and handle guest billing and account management. Guest Services:
Answer inquiries about hotel amenities, local attractions, directions, and restaurant or entertainment reservations. Communication & Coordination:
Liaise with housekeeping to report room status, coordinate maintenance repairs, and relay messages to guests. Administrative Tasks:
Maintain accurate records, balance cash drawers, manage safe deposit boxes, and perform daily administrative tasks and checklists. Problem-Solving:
Respond to guest complaints, resolve issues to ensure guest satisfaction, and act as a liaison for guests' needs. Sales & Marketing:
Promote hotel services, packages, and programs to guests. Qualifications
1+ years of experience in a Front Desk Agent role. Customer Service:
Ability to provide excellent service, handle requests, and resolve issues efficiently and courteously. Communication:
Strong verbal and written skills to interact effectively with diverse guests and internal departments including Housekeeping and Maintenance. Organizational Skills:
Capable of managing multiple tasks simultaneously and maintaining accurate records. Technical Proficiency:
Familiarity with hotel property management systems, reservation software, and other office equipment. Problem-Solving:
Ability to identify and effectively resolve guest complaints and other issues. Attention to Detail:
Ensuring accuracy in guest information, billing, and record-keeping. Interpersonal Skills:
A professional demeanor and the ability to build rapport with guests and colleagues.