ABM Industries
Sr VIP Desktop Support - San Francisco
ABM Industries, San Francisco, California, United States, 94199
Location: San Francisco, California
Type: Contract
Job #249147
At The Intersect Group , we partner with organizations that prioritize excellence in executive support and technology enablement. Our client is a leader in delivering high-touch IT services to senior leadership, ensuring seamless productivity and secure access in fast-paced, high-stakes environments. This is an opportunity to join a team where discretion, responsiveness, and technical expertise are paramount.
Role Summary
We are seeking a highly skilled
Senior VIP Desktop Support
professional to provide personalized, white-glove IT support to Executives and Senior Leaders. This role is critical to maintaining a secure, efficient, and high-performing technology experience for top-tier users.
As the Senior VIP Support Specialist, you will serve as the primary point of contact for executive-level technical issues, delivering rapid resolutions with professionalism and confidentiality. You'll manage device performance, coordinate proactive maintenance, and ensure seamless access across desktop and mobile platforms.
Key Responsibilities
Provide on-site and remote technical support for Executives and Senior Leadership across desktop and mobile platforms. Troubleshoot hardware, software, network, and connectivity issues with minimal disruption. Deliver high-touch, white-glove service with exceptional attention to detail. Manage VIP account credentials, permissions, and secure access protocols. Monitor VIP devices proactively to identify and resolve issues before they impact productivity. Track and maintain inventory of VIP equipment, ensuring timely upgrades and replacements. Document support interactions in ticketing systems and contribute to the knowledge base. Analyze service metrics and identify areas for improvement in support delivery. Act as an escalation point for unresolved technical issues and collaborate with other IT teams. Adhere to strict confidentiality and security protocols to protect sensitive data. Provide personalized training sessions on software, hardware, and best practices. Key Requirements Minimum
7 years
of experience in desktop support, with at least
2 years
in VIP or executive support. Bachelor's degree in Information Technology, Engineering, or a related field. Strong technical acumen with experience supporting
Windows ,
Mac OS , and the
Microsoft 365
platform. Hands-on experience configuring and managing
Android ,
iPhone , and
tablet
devices. Excellent communication, customer service, and problem-solving skills. Strong interpersonal skills with the ability to influence and collaborate across teams. Proven ability to manage complex issues professionally and efficiently. Ability to multitask, prioritize, and handle multiple support requests. Willingness to travel up to
30%
and participate in an
on-call rotation . Ready to Make an Impact?
If you're a service-driven IT professional with a passion for supporting executive leadership, we invite you to apply today.
Submit your resume and contact information
to The Intersect Group to be considered for this high-impact opportunity.
Role Summary
We are seeking a highly skilled
Senior VIP Desktop Support
professional to provide personalized, white-glove IT support to Executives and Senior Leaders. This role is critical to maintaining a secure, efficient, and high-performing technology experience for top-tier users.
As the Senior VIP Support Specialist, you will serve as the primary point of contact for executive-level technical issues, delivering rapid resolutions with professionalism and confidentiality. You'll manage device performance, coordinate proactive maintenance, and ensure seamless access across desktop and mobile platforms.
Key Responsibilities
Provide on-site and remote technical support for Executives and Senior Leadership across desktop and mobile platforms. Troubleshoot hardware, software, network, and connectivity issues with minimal disruption. Deliver high-touch, white-glove service with exceptional attention to detail. Manage VIP account credentials, permissions, and secure access protocols. Monitor VIP devices proactively to identify and resolve issues before they impact productivity. Track and maintain inventory of VIP equipment, ensuring timely upgrades and replacements. Document support interactions in ticketing systems and contribute to the knowledge base. Analyze service metrics and identify areas for improvement in support delivery. Act as an escalation point for unresolved technical issues and collaborate with other IT teams. Adhere to strict confidentiality and security protocols to protect sensitive data. Provide personalized training sessions on software, hardware, and best practices. Key Requirements Minimum
7 years
of experience in desktop support, with at least
2 years
in VIP or executive support. Bachelor's degree in Information Technology, Engineering, or a related field. Strong technical acumen with experience supporting
Windows ,
Mac OS , and the
Microsoft 365
platform. Hands-on experience configuring and managing
Android ,
iPhone , and
tablet
devices. Excellent communication, customer service, and problem-solving skills. Strong interpersonal skills with the ability to influence and collaborate across teams. Proven ability to manage complex issues professionally and efficiently. Ability to multitask, prioritize, and handle multiple support requests. Willingness to travel up to
30%
and participate in an
on-call rotation . Ready to Make an Impact?
If you're a service-driven IT professional with a passion for supporting executive leadership, we invite you to apply today.
Submit your resume and contact information
to The Intersect Group to be considered for this high-impact opportunity.