Patient Access Specialist - Phoenix x20

Job Description Patient Access Position Overview Provide customer service support for overflow tasks with other teams. Ensure accuracy when creating accounts and cases. Update account information based on inputs from Medical Billers. Requirements

Requirements

Strong and accurate data entry skills . Previous work experience in

Specialty Pharmacy

or

Customer Service

preferred. Professional-level computer skills, including but not limited to:

Microsoft Office Email Web-based applications Keyboarding skills

Experience working with people in

high-pressure and time-sensitive situations

(telephone or face-to-face). This involves:

Problem solving Decision making Exercising excellent judgment Delivering customer service Note: These skills may be obtained through a combination of work experience and post-high school education, and not exclusively in traditional customer service roles. Strong ability to

multi-task

and excellent

time management skills . Ability to function effectively in a

high-volume, fast-paced environment . Dependable with a strong work ethic. Willingness to

accept and implement feedback and coaching . Preferred Experience

Experience working with

databases (CRM preferred)

or a tracking system.

Salesforce CRM experience strongly desired.

Experience in a

healthcare/pharmaceutical industry

environment. Understanding of challenges associated with

patients' medical conditions .