ICON Consultants, Inc.
Customer Service Specialist (Pharmacy)
Location:
Pheonix, AZ 85004 (Onsite) Schedule (choose one fixed shift): Mon-Fri, 5:00 AM - 1:30 PM Mon-Fri, 6:30 AM - 3:00 PM Mon-Fri, 8:30 AM - 5:00 PM Hours/Week:
40 •
Start:
ASAP •
Compensation:
$__/hr (W2), DOE •
Employment Type:
Contract/Temp-to-Hire (based on performance) About the Role
Join a high-volume
specialty pharmacy support
team handling accurate
data entry , account/case creation, and
overflow customer service
for internal teams. You'll update patient/account information from medical billers, work within a CRM (Salesforce preferred), and keep service levels on track in a fast-paced, time-sensitive environment.
Key Responsibilities
Create and update
accounts and cases
with a high degree of accuracy. Perform
data entry
from medical billing inputs; validate and correct records. Provide
overflow customer service
(phone/email/chat) for internal and external stakeholders. Maintain timely, professional communication and
document interactions
in the CRM. Track and escalate issues; follow up to closure with excellent judgment. Support team SLAs/quality metrics in a
high-volume, fast-paced
setting. Handle sensitive information with strict
confidentiality
and compliance standards. Must-Have Qualifications
Strong, accurate
data entry
skills (speed + low error rate). Prior experience in
Customer Service
or
Specialty Pharmacy
(either is acceptable). Proficiency with
Microsoft Office
and web-based applications; confident email etiquette. Experience working under
high pressure/time-sensitive
conditions while solving problems and making sound decisions. Excellent
time management , multitasking, and follow-through; dependable with a strong work ethic. Openness to
feedback and coaching ; team-oriented mindset. Preferred Qualifications
Salesforce (CRM)
or similar database/CRM experience. Direct experience in
healthcare/pharmaceutical
settings. Understanding of challenges faced by patients with complex medical conditions. Familiarity with
case management
workflows and ticket/queue systems. Why You'll Love This Role
Meaningful work supporting patient access and service quality. Collaborative team, clear process playbooks, and coaching. Opportunity for conversion based on performance (if applicable).
How to Apply
Apply with your resume and
note your preferred shift .
Location:
Pheonix, AZ 85004 (Onsite) Schedule (choose one fixed shift): Mon-Fri, 5:00 AM - 1:30 PM Mon-Fri, 6:30 AM - 3:00 PM Mon-Fri, 8:30 AM - 5:00 PM Hours/Week:
40 •
Start:
ASAP •
Compensation:
$__/hr (W2), DOE •
Employment Type:
Contract/Temp-to-Hire (based on performance) About the Role
Join a high-volume
specialty pharmacy support
team handling accurate
data entry , account/case creation, and
overflow customer service
for internal teams. You'll update patient/account information from medical billers, work within a CRM (Salesforce preferred), and keep service levels on track in a fast-paced, time-sensitive environment.
Key Responsibilities
Create and update
accounts and cases
with a high degree of accuracy. Perform
data entry
from medical billing inputs; validate and correct records. Provide
overflow customer service
(phone/email/chat) for internal and external stakeholders. Maintain timely, professional communication and
document interactions
in the CRM. Track and escalate issues; follow up to closure with excellent judgment. Support team SLAs/quality metrics in a
high-volume, fast-paced
setting. Handle sensitive information with strict
confidentiality
and compliance standards. Must-Have Qualifications
Strong, accurate
data entry
skills (speed + low error rate). Prior experience in
Customer Service
or
Specialty Pharmacy
(either is acceptable). Proficiency with
Microsoft Office
and web-based applications; confident email etiquette. Experience working under
high pressure/time-sensitive
conditions while solving problems and making sound decisions. Excellent
time management , multitasking, and follow-through; dependable with a strong work ethic. Openness to
feedback and coaching ; team-oriented mindset. Preferred Qualifications
Salesforce (CRM)
or similar database/CRM experience. Direct experience in
healthcare/pharmaceutical
settings. Understanding of challenges faced by patients with complex medical conditions. Familiarity with
case management
workflows and ticket/queue systems. Why You'll Love This Role
Meaningful work supporting patient access and service quality. Collaborative team, clear process playbooks, and coaching. Opportunity for conversion based on performance (if applicable).
How to Apply
Apply with your resume and
note your preferred shift .