Astranis Space Technologies
IT Support Technician
Astranis Space Technologies, San Francisco, California, United States, 94199
Overview
Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe— large enterprises, sovereign governments, and the US military. With five satellites on orbit and a backlog of more than $1 billion in commercial contracts, Astranis is a preferred satellite communications partner for buyers with uptime, data security, network visibility, and customization requirements. The company has raised over $750 million and employs a team of 450 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites from its 153,000 sq. ft. headquarters in Northern California, USA. As an IT Support Technician, you’ll be the first point of contact for staff needing technical assistance. You’ll help keep our teams productive by resolving day-to-day issues, managing onboarding/offboarding, and maintaining reliable IT systems. Our environment spans Windows, macOS, and Linux, giving you the chance to broaden your skills across multiple platforms.
Responsibilities
Respond to and resolve help desk tickets, escalating to senior staff when needed
Support new hire onboarding and offboarding, including account setup and device provisioning
Troubleshoot issues with operating systems, hardware, network issues, and common applications in-person and remotely
Manage accounts and permissions across identity platforms and business tools
Maintain accurate IT documentation, including knowledge base and process guides
Assist with inventory tracking, hardware lifecycle tasks, and equipment returns
Provide support for conference room and meeting technology
Contribute to IT projects and infrastructure improvements alongside the team
Requirements
1–2 years of IT support or help desk experience (corporate or MSP)
Strong troubleshooting skills with Windows and macOS (Linux a plus)
Solid understanding of basic networking concepts (e.g. WiFi, VPN, DNS)
Clear communicator with excellent customer service skills
Organized and able to manage multiple tickets and priorities
Comfortable working independently while collaborating with team members
Interest in learning new tools and technologies
Bonus
Experience with identity and device management tools (e.g. Okta, AD, Kandji, Intune, JAMF, Google Workspace, Microsoft 365)
Familiarity with scripting or automation for IT tasks
Hands-on experience with laptop/desktop hardware replacement and repair
Certifications such as CompTIA A+, Network+, or Google IT Support
What we offer All our positions offer a compensation package that includes equity and robust benefits. Base pay is a component of Astranis’s total rewards package, which may include equity in the form of incentive stock options, high quality company-subsidized healthcare, disability and life insurance benefits, flexible PTO, 401(k) retirement, and free on-site catered meals.
Astranis pay ranges are informed by professional salary data. The actual base salary offered will be influenced by factors including experience, credentials & certifications, educational attainment, skill level requirements, and the level and scope of the position. The range for this role is $70,000 - $90,000 USD.
Eligibility U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required
To comply with U.S. Government space technology export regulations, applicants must be U.S. citizens, lawful permanent residents, or other protected individuals as defined by 8 U.S.C. 1324b(a)(3).
Culture Our mission and products connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We are committed to a diverse and inclusive workplace and encourage all qualified people to apply.
Equal Employment Opportunity Astranis complies with applicable equal employment opportunity laws. We do not discriminate on the basis of protected status. This posting includes voluntary self-identification of disability information for compliance purposes; participation is voluntary and confidential and will not affect hiring decisions.
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Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe— large enterprises, sovereign governments, and the US military. With five satellites on orbit and a backlog of more than $1 billion in commercial contracts, Astranis is a preferred satellite communications partner for buyers with uptime, data security, network visibility, and customization requirements. The company has raised over $750 million and employs a team of 450 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites from its 153,000 sq. ft. headquarters in Northern California, USA. As an IT Support Technician, you’ll be the first point of contact for staff needing technical assistance. You’ll help keep our teams productive by resolving day-to-day issues, managing onboarding/offboarding, and maintaining reliable IT systems. Our environment spans Windows, macOS, and Linux, giving you the chance to broaden your skills across multiple platforms.
Responsibilities
Respond to and resolve help desk tickets, escalating to senior staff when needed
Support new hire onboarding and offboarding, including account setup and device provisioning
Troubleshoot issues with operating systems, hardware, network issues, and common applications in-person and remotely
Manage accounts and permissions across identity platforms and business tools
Maintain accurate IT documentation, including knowledge base and process guides
Assist with inventory tracking, hardware lifecycle tasks, and equipment returns
Provide support for conference room and meeting technology
Contribute to IT projects and infrastructure improvements alongside the team
Requirements
1–2 years of IT support or help desk experience (corporate or MSP)
Strong troubleshooting skills with Windows and macOS (Linux a plus)
Solid understanding of basic networking concepts (e.g. WiFi, VPN, DNS)
Clear communicator with excellent customer service skills
Organized and able to manage multiple tickets and priorities
Comfortable working independently while collaborating with team members
Interest in learning new tools and technologies
Bonus
Experience with identity and device management tools (e.g. Okta, AD, Kandji, Intune, JAMF, Google Workspace, Microsoft 365)
Familiarity with scripting or automation for IT tasks
Hands-on experience with laptop/desktop hardware replacement and repair
Certifications such as CompTIA A+, Network+, or Google IT Support
What we offer All our positions offer a compensation package that includes equity and robust benefits. Base pay is a component of Astranis’s total rewards package, which may include equity in the form of incentive stock options, high quality company-subsidized healthcare, disability and life insurance benefits, flexible PTO, 401(k) retirement, and free on-site catered meals.
Astranis pay ranges are informed by professional salary data. The actual base salary offered will be influenced by factors including experience, credentials & certifications, educational attainment, skill level requirements, and the level and scope of the position. The range for this role is $70,000 - $90,000 USD.
Eligibility U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required
To comply with U.S. Government space technology export regulations, applicants must be U.S. citizens, lawful permanent residents, or other protected individuals as defined by 8 U.S.C. 1324b(a)(3).
Culture Our mission and products connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We are committed to a diverse and inclusive workplace and encourage all qualified people to apply.
Equal Employment Opportunity Astranis complies with applicable equal employment opportunity laws. We do not discriminate on the basis of protected status. This posting includes voluntary self-identification of disability information for compliance purposes; participation is voluntary and confidential and will not affect hiring decisions.
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