Veterans in Healthcare
Transplant Practice Specialist- BIDMC (Heart Transplant Program, 40 hours)
Veterans in Healthcare, Boston, Massachusetts, us, 02298
Transplant Practice Specialist- BIDMC (Heart Transplant Program, 40 hours)
Join to apply for the Transplant Practice Specialist- BIDMC (Heart Transplant Program, 40 hours) role at Veterans in Healthcare.
Boston, Massachusetts
Organization Facility: Beth Israel Deaconess Medical Center
Job Type: Regular | Time Type: Full time | Work Shift: Day (United States of America) | FLSA Status: Non-Exempt
Summary: The Transplant Practice Specialist provides support to the multi-disciplinary clinical team by managing the patient appointment schedule, obtaining insurance approval for appointments, and answering the main phone line. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. As the Heart Transplant Program develops and grows, there is a need for an experienced administrator to assist in physician referral contact, scheduling patient evaluations, and supporting transplant nurses and providers.
Job Description: Within the Advanced Heart Failure Program at Beth Israel Deaconess Medical Center, the Heart Transplant Practice Specialist will collaborate with the nurses, physicians, pharmacists, and nurse practitioners of the program to assist in the safe delivery of patient care. The multi-disciplinary team includes administrative assistants, data coordinators, and financial coordinators. The team uses a multi-disciplinary approach during evaluation, pre-operative, and post-transplant phases of care to ensure all groups are involved throughout the heart transplant process. In 2024, the program will move into a new ambulatory space for patient evaluation and administrative offices.
Essential Responsibilities
Obtains referrals required for patient prior to scheduled visits; maintains 100% compliance with referral management requirements and current knowledge base of referral and authorization rules for multiple insurance payers, including transplant-specific policies; maintains record of referral, level of care, and number of visits being authorized.
Assists patients with full registration, updates insurance information at each visit to ensure accurate billing information and capture of pre-transplant services; collaborates with Financial Coordinator to verify mandatory policies are followed; notifies Financial Coordinator of insurance changes identified at check-in.
Performs check-ins, coordinates, and schedules multiple new and follow-up appointments in person, via email, and over the phone to support a multidisciplinary team including surgeons, hepatologists, nephrologists, infectious diseases specialists, social workers, and nutritionists.
Confirms correct insurance type, type of visit, and demographic information.
Collaborates with Transplant Nurse Care Coordinators to maintain up-to-date patient information in the Organ Transplant and Tracking Record database and records time per instructions on the monthly Medicare time study.
Answers, screens, and processes a high volume of calls in a professional manner; utilizes and adheres to phone scripts and guidelines for triaging calls; asks appropriate questions and uses independent judgment within scope to determine appointment type, appropriate provider, and urgency.
Records and forwards accurate messages to providers and staff.
Qualifications
Required: High School diploma or GED. Associate's degree preferred.
1-3 years of related work experience required.
Experience with computer systems required, including web-based applications and some Microsoft Office applications (Outlook, Word, Excel, etc.).
Preferred Qualifications Experience in healthcare strongly preferred.
Competencies
Decision Making: Ability to make decisions guided by general instructions; may recommend solutions for moderately complex problems.
Problem Solving: Ability to address varied problems using observation, knowledge, and general precedents.
Independence of Action: Follows precedents and procedures; may set priorities with supervisor guidance.
Written Communications: Ability to summarize and communicate moderately complex information in English in various formats.
Oral Communications: Ability to convey complex verbal information in English to staff, patients, families, and external customers.
Knowledge: Demonstrates working knowledge of standard concepts, practices, procedures, and policies; applies them in varied situations.
Team Work: Works collaboratively in small teams to improve operations.
Customer Service: Provides high level of customer service with active listening and problem solving; remains calm in stressful situations.
Additional Physical: Sedentary work; ability to sit for extended periods; occasional lifting up to 10 pounds.
Vaccination: Beth Israel Lahey Health requires that all staff be vaccinated against influenza as a condition of employment.
Equal Opportunity Employer/Veterans/Disabled
Apply Now
Relevant Job IDs: JR82421
#J-18808-Ljbffr
Boston, Massachusetts
Organization Facility: Beth Israel Deaconess Medical Center
Job Type: Regular | Time Type: Full time | Work Shift: Day (United States of America) | FLSA Status: Non-Exempt
Summary: The Transplant Practice Specialist provides support to the multi-disciplinary clinical team by managing the patient appointment schedule, obtaining insurance approval for appointments, and answering the main phone line. Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. As the Heart Transplant Program develops and grows, there is a need for an experienced administrator to assist in physician referral contact, scheduling patient evaluations, and supporting transplant nurses and providers.
Job Description: Within the Advanced Heart Failure Program at Beth Israel Deaconess Medical Center, the Heart Transplant Practice Specialist will collaborate with the nurses, physicians, pharmacists, and nurse practitioners of the program to assist in the safe delivery of patient care. The multi-disciplinary team includes administrative assistants, data coordinators, and financial coordinators. The team uses a multi-disciplinary approach during evaluation, pre-operative, and post-transplant phases of care to ensure all groups are involved throughout the heart transplant process. In 2024, the program will move into a new ambulatory space for patient evaluation and administrative offices.
Essential Responsibilities
Obtains referrals required for patient prior to scheduled visits; maintains 100% compliance with referral management requirements and current knowledge base of referral and authorization rules for multiple insurance payers, including transplant-specific policies; maintains record of referral, level of care, and number of visits being authorized.
Assists patients with full registration, updates insurance information at each visit to ensure accurate billing information and capture of pre-transplant services; collaborates with Financial Coordinator to verify mandatory policies are followed; notifies Financial Coordinator of insurance changes identified at check-in.
Performs check-ins, coordinates, and schedules multiple new and follow-up appointments in person, via email, and over the phone to support a multidisciplinary team including surgeons, hepatologists, nephrologists, infectious diseases specialists, social workers, and nutritionists.
Confirms correct insurance type, type of visit, and demographic information.
Collaborates with Transplant Nurse Care Coordinators to maintain up-to-date patient information in the Organ Transplant and Tracking Record database and records time per instructions on the monthly Medicare time study.
Answers, screens, and processes a high volume of calls in a professional manner; utilizes and adheres to phone scripts and guidelines for triaging calls; asks appropriate questions and uses independent judgment within scope to determine appointment type, appropriate provider, and urgency.
Records and forwards accurate messages to providers and staff.
Qualifications
Required: High School diploma or GED. Associate's degree preferred.
1-3 years of related work experience required.
Experience with computer systems required, including web-based applications and some Microsoft Office applications (Outlook, Word, Excel, etc.).
Preferred Qualifications Experience in healthcare strongly preferred.
Competencies
Decision Making: Ability to make decisions guided by general instructions; may recommend solutions for moderately complex problems.
Problem Solving: Ability to address varied problems using observation, knowledge, and general precedents.
Independence of Action: Follows precedents and procedures; may set priorities with supervisor guidance.
Written Communications: Ability to summarize and communicate moderately complex information in English in various formats.
Oral Communications: Ability to convey complex verbal information in English to staff, patients, families, and external customers.
Knowledge: Demonstrates working knowledge of standard concepts, practices, procedures, and policies; applies them in varied situations.
Team Work: Works collaboratively in small teams to improve operations.
Customer Service: Provides high level of customer service with active listening and problem solving; remains calm in stressful situations.
Additional Physical: Sedentary work; ability to sit for extended periods; occasional lifting up to 10 pounds.
Vaccination: Beth Israel Lahey Health requires that all staff be vaccinated against influenza as a condition of employment.
Equal Opportunity Employer/Veterans/Disabled
Apply Now
Relevant Job IDs: JR82421
#J-18808-Ljbffr