U.S. Bank
Client Relationship Consultant 3 (Banker) Queensgate, OH Office (Bilingual Spani
U.S. Bank, Cincinnati, Ohio, United States, 45208
Overview
Client Relationship Consultant 3 (Banker) Queensgate, OH Office (Bilingual Spanish and English) Join to apply for the Client Relationship Consultant 3 (Banker) Queensgate, OH Office (Bilingual Spanish and English) role at U.S. Bank. At U.S. Bank, we’re on a journey to do our best. We strive to help customers and businesses make better financial decisions and support community growth. A career with U.S. Bank offers opportunities to learn and grow from Day One. Responsibilities
Build relationships with customers through proactive outreach and follow-up, engaging them via in-person, by appointment, and virtual channels. Assess and attend to customers’ banking needs, obtain and process customer and account information, and educate clients on available deposit and loan products and services; recommend solutions based on each customer’s goals. Maintain a working knowledge of consumer and business banking products and services, including digital products and services. Provide a consistent optimal client experience, including greeting clients and processing basic transactions. Develop collaborative partnerships with branch team members and partners to best serve clients. Open new consumer and business accounts, complete service requests, and submit credit applications. Proactively educate clients on emerging and self-service digital products and services to assist with meeting financial needs. Leverage available resources and technologies to optimize the client experience and support operational excellence and accuracy. Qualifications
High school diploma or equivalent Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training Bilingual ability to read, write, and speak in business-level proficiency of Spanish and English Preferred Skills/Experience
Proven ability to build and foster relationships with clients through proactive outreach and follow up Ability to effectively engage and communicate with clients Thorough knowledge of applicable bank and branch policies, procedures and support systems Thorough knowledge of all retail products and services Proven customer service and interpersonal skills Experience in participating in sales campaigns/promotions Experience with using and demonstrating digital products and self-service technologies Ability to explore and identify a customer’s true needs while leveraging a digital-first mindset Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively Experience in the financial services industry preferred Licensing and Compliance
This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. The registration process includes a criminal background and credit check. Failure to meet any NMLS registration requirements may result in offer rescission or termination of employment. Benefits and Other Information
U.S. Bank offers a range of benefits designed to support health, financial security, and work-life balance. Benefits vary by role, location, and hours, and include: Healthcare (medical, dental, vision) Basic and optional term life insurance Short-term and long-term disability Paid parental leave and pregnancy disability leave 401(k) with employer contributions Paid vacation and paid holidays Adoption assistance Sick and Safe Leave accruals U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify: U.S. Bank participates in the E-Verify program in applicable facilities. Learn more about the E-Verify program. Posting may be closed earlier due to high volume of applicants.
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Client Relationship Consultant 3 (Banker) Queensgate, OH Office (Bilingual Spanish and English) Join to apply for the Client Relationship Consultant 3 (Banker) Queensgate, OH Office (Bilingual Spanish and English) role at U.S. Bank. At U.S. Bank, we’re on a journey to do our best. We strive to help customers and businesses make better financial decisions and support community growth. A career with U.S. Bank offers opportunities to learn and grow from Day One. Responsibilities
Build relationships with customers through proactive outreach and follow-up, engaging them via in-person, by appointment, and virtual channels. Assess and attend to customers’ banking needs, obtain and process customer and account information, and educate clients on available deposit and loan products and services; recommend solutions based on each customer’s goals. Maintain a working knowledge of consumer and business banking products and services, including digital products and services. Provide a consistent optimal client experience, including greeting clients and processing basic transactions. Develop collaborative partnerships with branch team members and partners to best serve clients. Open new consumer and business accounts, complete service requests, and submit credit applications. Proactively educate clients on emerging and self-service digital products and services to assist with meeting financial needs. Leverage available resources and technologies to optimize the client experience and support operational excellence and accuracy. Qualifications
High school diploma or equivalent Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training Bilingual ability to read, write, and speak in business-level proficiency of Spanish and English Preferred Skills/Experience
Proven ability to build and foster relationships with clients through proactive outreach and follow up Ability to effectively engage and communicate with clients Thorough knowledge of applicable bank and branch policies, procedures and support systems Thorough knowledge of all retail products and services Proven customer service and interpersonal skills Experience in participating in sales campaigns/promotions Experience with using and demonstrating digital products and self-service technologies Ability to explore and identify a customer’s true needs while leveraging a digital-first mindset Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively Experience in the financial services industry preferred Licensing and Compliance
This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. The registration process includes a criminal background and credit check. Failure to meet any NMLS registration requirements may result in offer rescission or termination of employment. Benefits and Other Information
U.S. Bank offers a range of benefits designed to support health, financial security, and work-life balance. Benefits vary by role, location, and hours, and include: Healthcare (medical, dental, vision) Basic and optional term life insurance Short-term and long-term disability Paid parental leave and pregnancy disability leave 401(k) with employer contributions Paid vacation and paid holidays Adoption assistance Sick and Safe Leave accruals U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify: U.S. Bank participates in the E-Verify program in applicable facilities. Learn more about the E-Verify program. Posting may be closed earlier due to high volume of applicants.
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