CBRE
Workplace Experience Coordinator (30 hrs p/wk)
Chicago, Illinois, United States Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. Position Overview The Workplace Experience Coordinator supports the Workplace Experience Manager in executing day-to-day operations, ensuring all workplace services are delivered seamlessly. This role focuses on maintaining the client’s premium standards across office spaces, supporting employee and guest experiences, and coordinating essential workplace services to enhance efficiency and satisfaction. This is a 30-hour-per-week role. Primary Responsibilities and Objectives
Reception and Visitor Management
Greet visitors warmly, manage guest registrations, and ensure visitor protocols are followed seamlessly. Prepare and arrange welcome amenities, including the Visitor Welcome Tray Program, to enhance the guest experience. Communicate professionally with employees and visitors, reflecting brand values.
Event and Meeting Coordination
Support company events and meetings, ensuring all details align with luxury standards. Coordinate logistics for on-site meetings, events, and activities, including setup, catering, and AV requirements. Liaise with vendors and team members to ensure events are set up on time, run smoothly, and are dismantled properly. Ensure meeting rooms are equipped with necessary materials and functioning AV equipment.
Communication and Employee Support
Serve as a point of contact for employee inquiries related to workplace services. Respond to questions and requests regarding resources, amenities, or support. Provide updates about workplace policies or service changes in a friendly, professional manner. Gather feedback from employees to inform continuous improvements.
Facility Operations and Maintenance Support
Conduct daily walkthroughs and inspections to ensure cleanliness, organization, and readiness of all spaces. Monitor and report maintenance needs or issues, coordinating with vendors and the Facilities team. Ensure the Meeting Room Readiness checklist is completed for each room.
Pantry and Supply Management
Maintain pantry and office supplies, overseeing inventory levels and stock management. Coordinate reorders and manage stock to prevent shortages within budget targets. Maintain cleanliness and tidiness in pantry areas.
Workplace Connect Support and Service Request Management
Track service requests via Workplace Connect and ensure timely responses and updates. Collaborate with the Workplace Experience Manager to identify trends and suggest improvements.
Health, Safety, and Compliance
Ensure all workplace environments comply with safety protocols and regulations. Conduct routine safety checks and report hazards, supporting emergency preparedness. Maintain visible safety signage and follow emergency protocols.
Skills and Qualifications
Leadership: Ability to inspire and guide the Workplace Experience team. Customer Service Orientation: Commitment to exceptional experiences for employees and guests. Strategic Planning: Ability to develop long-term plans aligned with client brand and goals. Communication: Excellent verbal and written communication skills. Problem Solving: Proactive approach to identifying challenges and solutions. Technology Proficiency: Familiarity with workplace management tools (e.g., WorkplaceConnect), reporting software, and digital tracking systems. Reporting Structure
The Workplace Experience Coordinator reports to the Workplace Experience Manager and collaborates with Facilities, brand teams, vendors, and the Workplace Experience Ambassadors to ensure cohesive service delivery. Success Metrics
Service Request Response Time: Prompt responses to Workplace Connect requests within target timeframes. Facility Standards Compliance: High-quality inspections and readiness with positive feedback on cleanliness and functionality. Inventory and Stock Management: Maintain optimal stock levels with minimal shortages or overages. Visitor and Event Satisfaction: Positive feedback on guest experiences and event execution. Health and Safety Compliance: Regular checks and adherence to safety protocols. Conclusion
The Workplace Experience Coordinator upholds luxury workplace standards, supporting a welcoming environment for employees and guests through efficient operations and proactive service delivery. Equal Employment Opportunity and Accommodations
CBRE is an equal opportunity employer. We provide reasonable accommodations in job applications procedures for individuals with disabilities. If you require assistance, please contact recruitingaccommodations@cbre.com or +1 866 225 3099 (U.S.) / +1 866 388 4346 (Canada). Applicant AI Use Disclosure: We value human interaction in hiring decisions and do not use AI tools to make hiring decisions.
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Chicago, Illinois, United States Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. Position Overview The Workplace Experience Coordinator supports the Workplace Experience Manager in executing day-to-day operations, ensuring all workplace services are delivered seamlessly. This role focuses on maintaining the client’s premium standards across office spaces, supporting employee and guest experiences, and coordinating essential workplace services to enhance efficiency and satisfaction. This is a 30-hour-per-week role. Primary Responsibilities and Objectives
Reception and Visitor Management
Greet visitors warmly, manage guest registrations, and ensure visitor protocols are followed seamlessly. Prepare and arrange welcome amenities, including the Visitor Welcome Tray Program, to enhance the guest experience. Communicate professionally with employees and visitors, reflecting brand values.
Event and Meeting Coordination
Support company events and meetings, ensuring all details align with luxury standards. Coordinate logistics for on-site meetings, events, and activities, including setup, catering, and AV requirements. Liaise with vendors and team members to ensure events are set up on time, run smoothly, and are dismantled properly. Ensure meeting rooms are equipped with necessary materials and functioning AV equipment.
Communication and Employee Support
Serve as a point of contact for employee inquiries related to workplace services. Respond to questions and requests regarding resources, amenities, or support. Provide updates about workplace policies or service changes in a friendly, professional manner. Gather feedback from employees to inform continuous improvements.
Facility Operations and Maintenance Support
Conduct daily walkthroughs and inspections to ensure cleanliness, organization, and readiness of all spaces. Monitor and report maintenance needs or issues, coordinating with vendors and the Facilities team. Ensure the Meeting Room Readiness checklist is completed for each room.
Pantry and Supply Management
Maintain pantry and office supplies, overseeing inventory levels and stock management. Coordinate reorders and manage stock to prevent shortages within budget targets. Maintain cleanliness and tidiness in pantry areas.
Workplace Connect Support and Service Request Management
Track service requests via Workplace Connect and ensure timely responses and updates. Collaborate with the Workplace Experience Manager to identify trends and suggest improvements.
Health, Safety, and Compliance
Ensure all workplace environments comply with safety protocols and regulations. Conduct routine safety checks and report hazards, supporting emergency preparedness. Maintain visible safety signage and follow emergency protocols.
Skills and Qualifications
Leadership: Ability to inspire and guide the Workplace Experience team. Customer Service Orientation: Commitment to exceptional experiences for employees and guests. Strategic Planning: Ability to develop long-term plans aligned with client brand and goals. Communication: Excellent verbal and written communication skills. Problem Solving: Proactive approach to identifying challenges and solutions. Technology Proficiency: Familiarity with workplace management tools (e.g., WorkplaceConnect), reporting software, and digital tracking systems. Reporting Structure
The Workplace Experience Coordinator reports to the Workplace Experience Manager and collaborates with Facilities, brand teams, vendors, and the Workplace Experience Ambassadors to ensure cohesive service delivery. Success Metrics
Service Request Response Time: Prompt responses to Workplace Connect requests within target timeframes. Facility Standards Compliance: High-quality inspections and readiness with positive feedback on cleanliness and functionality. Inventory and Stock Management: Maintain optimal stock levels with minimal shortages or overages. Visitor and Event Satisfaction: Positive feedback on guest experiences and event execution. Health and Safety Compliance: Regular checks and adherence to safety protocols. Conclusion
The Workplace Experience Coordinator upholds luxury workplace standards, supporting a welcoming environment for employees and guests through efficient operations and proactive service delivery. Equal Employment Opportunity and Accommodations
CBRE is an equal opportunity employer. We provide reasonable accommodations in job applications procedures for individuals with disabilities. If you require assistance, please contact recruitingaccommodations@cbre.com or +1 866 225 3099 (U.S.) / +1 866 388 4346 (Canada). Applicant AI Use Disclosure: We value human interaction in hiring decisions and do not use AI tools to make hiring decisions.
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