SPS
Overview
Job Title:
Mailroom Associate Reports To:
The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. The Mailroom Associate is responsible for the efficient handling, processing, and distribution of all incoming and outgoing mail, packages, and office supplies within a corporate environment. This role requires excellent attention to detail, strong organizational skills, and a customer service mindset to support the day-to-day operations of the facility. Overall, this position offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Responsibilities
Receive, sort, and distribute all incoming mail, packages, and interoffice correspondence in a timely manner. Prepare, package, and process all outgoing mail and shipments using USPS, UPS, FedEx, and other courier services. Maintain accurate tracking logs for packages and deliveries. Operate mailroom equipment, including postage meters, label printers, copiers, and scanners. Monitor and maintain inventory of office supplies, restocking supply closets and distribution points as needed. Assist with conference room setups, office moves, and other facilities support duties when required. Provide exceptional customer service to employees, visitors, and vendors. Ensure compliance with company policies and security procedures for handling confidential documents and packages. Maintain a clean, organized, and safe work area at all times. Perform other duties as assigned by management. Qualifications
High school Diploma or equivalent 2+ years experience in a corporate mailroom or facilities environment Strong customer service skills with a professional demeanor Proficient in Microsoft Office, Outlook, Teams, and standard mailroom software or tracking tools Ability to multitask and prioritize in a fast-paced environment Strong attention to detail and accuracy Team-oriented with excellent communication skills Ability to lift up to 50 pounds and stand for extended periods Physical Demands
Based in a professional corporate setting; requires physical activity including lifting, carrying, and walking throughout the facility Travel
None or negligible What We Offer
Career Growth: opportunities to learn new skills and grow your career Learning & Development: a culture of continuous development Recognition Programs: programs to recognize talent at all levels Benefits: Medical, Dental, Vision, HSA/DCFSA, 401k with matching, Paid Time Off, and additional voluntary benefits Note: Benefit offerings may vary by role and regular hours About SPS
SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries. Our services include Mailroom Management, Office Services, and Document Processing for clients across various sectors, including several Fortune 500 companies. SPS is committed to high-caliber outsourcing experiences and investing in employee development, with competitive benefits and diverse training programs. We are committed to equal employment opportunities for all applicants and employees. SPS prohibits discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, military status, or any other status protected by law. EEO and Accommodations
We provide reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance, you may request an accommodation at any time.
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Job Title:
Mailroom Associate Reports To:
The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. The Mailroom Associate is responsible for the efficient handling, processing, and distribution of all incoming and outgoing mail, packages, and office supplies within a corporate environment. This role requires excellent attention to detail, strong organizational skills, and a customer service mindset to support the day-to-day operations of the facility. Overall, this position offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Responsibilities
Receive, sort, and distribute all incoming mail, packages, and interoffice correspondence in a timely manner. Prepare, package, and process all outgoing mail and shipments using USPS, UPS, FedEx, and other courier services. Maintain accurate tracking logs for packages and deliveries. Operate mailroom equipment, including postage meters, label printers, copiers, and scanners. Monitor and maintain inventory of office supplies, restocking supply closets and distribution points as needed. Assist with conference room setups, office moves, and other facilities support duties when required. Provide exceptional customer service to employees, visitors, and vendors. Ensure compliance with company policies and security procedures for handling confidential documents and packages. Maintain a clean, organized, and safe work area at all times. Perform other duties as assigned by management. Qualifications
High school Diploma or equivalent 2+ years experience in a corporate mailroom or facilities environment Strong customer service skills with a professional demeanor Proficient in Microsoft Office, Outlook, Teams, and standard mailroom software or tracking tools Ability to multitask and prioritize in a fast-paced environment Strong attention to detail and accuracy Team-oriented with excellent communication skills Ability to lift up to 50 pounds and stand for extended periods Physical Demands
Based in a professional corporate setting; requires physical activity including lifting, carrying, and walking throughout the facility Travel
None or negligible What We Offer
Career Growth: opportunities to learn new skills and grow your career Learning & Development: a culture of continuous development Recognition Programs: programs to recognize talent at all levels Benefits: Medical, Dental, Vision, HSA/DCFSA, 401k with matching, Paid Time Off, and additional voluntary benefits Note: Benefit offerings may vary by role and regular hours About SPS
SPS is an award-winning employer offering outsourcing solutions that leverage Intelligent Automation in more than 22 countries. Our services include Mailroom Management, Office Services, and Document Processing for clients across various sectors, including several Fortune 500 companies. SPS is committed to high-caliber outsourcing experiences and investing in employee development, with competitive benefits and diverse training programs. We are committed to equal employment opportunities for all applicants and employees. SPS prohibits discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, military status, or any other status protected by law. EEO and Accommodations
We provide reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance, you may request an accommodation at any time.
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