ServiceNow
Advisory Solution Consultant - ITOM
ServiceNow, Los Angeles, California, United States, 90079
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. ServiceNow stands as a global market leader, bringing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. Join us as we pursue our purpose to make the world work better for everyone.
Job Description Work matters. The workplace of the future is going to be a great place, and we’re dedicated to bringing that to life for people everywhere. Our focus is on putting people at the heart of everything we do. Diversity, Inclusion, and Belonging are essential to our success, and we aspire to build diverse, inclusive teams where everyone belongs and contributes to their fullest potential.
Our focus areas are to enable and empower our people, engage our communities and allies, and build our talent brand with inclusive hiring.
The Team As a member of the Specialist Consulting Team at ServiceNow, you will influence revenue growth for our Technology Workflows product sales with support from sales, product management, and the executive team.
Role You will support the IT Operations Management (ITOM) product sales effort by applying technical and customer service expertise to address customers’ business issues, demonstrate credibility, and convey value. Specialist Solution Consultants facilitate customer discovery workshops, demonstrate the solution, align to business value, and gather feedback for future product innovation. Strong technical, sales, and consulting skills and the ability to translate technical capabilities into business benefits are crucial.
The ITOM suite is central to ServiceNow’s future in digital workflows, automation, and ML/AI. In this role you will contribute ideas and feedback that help shape the roadmap and drive future innovation.
What You Get To Do In This Role
Convince customers/prospects to adopt the ServiceNow IT Operations Management suite to solve business and technical problems preventing goal achievement.
Inspire with an innovative mindset, providing guidance on the future of ITOM solutions.
Lead creation and sharing of best practices and content to educate colleagues and help customers realize value faster.
Qualify, scope, plan, and deliver customer-facing activities such as presentations, demos, and proof of concepts.
Educate about ServiceNow technology and industry trends through events such as user conferences, webinars, and executive briefings.
Represent the voice of the customer and provide field feedback to product management and engineering to shape the roadmap.
Be the regional go-to for market trends and competitive analysis with emphasis on differentiating ITOM solutions.
Coach customers toward value‑based decisions as a trusted advisor for ITOM solutions.
Qualifications In order to be successful in this role, we need someone who has:
Lifelong learner who builds trustful business relationships
Great communication and presentation skills, with the ability to translate technical and business concepts
Experience driving technical activities in complex organizations with multiple stakeholders
Ideally a solution consulting and/or presales background in datacenters with related tools and processes
Experience installing, configuring, customizing, and integrating technologies across Cloud, DevOps, Monitoring, and Automation domains
Ability to influence enterprise architectures in large organizations
Excellent interpersonal skills, customer-centric attitude, and experience working with diverse teams
Preferred Qualifications
Experience with concepts like Public/Private Cloud, Machine Learning, AIOps
Scripting knowledge is a plus.
Additional Information Work Personas
We support a distributed model with flexible and trusted work arrangements. Work personas (flexible, remote, or in-office) are assigned based on job nature and location. Eligibility for a work persona may consider the distance between your primary residence and the nearest ServiceNow office.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other legally protected category. Applicants with arrest or conviction records will be considered in compliance with applicable laws.
Accommodations
We strive to create an accessible experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, ServiceNow may be required to obtain export control approval. All employment is contingent upon ServiceNow obtaining any necessary export licenses or approvals.
Note: This description reflects the role and responsibilities for a Specialist Solution Consultant focused on IT Operations Management.
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Job Description Work matters. The workplace of the future is going to be a great place, and we’re dedicated to bringing that to life for people everywhere. Our focus is on putting people at the heart of everything we do. Diversity, Inclusion, and Belonging are essential to our success, and we aspire to build diverse, inclusive teams where everyone belongs and contributes to their fullest potential.
Our focus areas are to enable and empower our people, engage our communities and allies, and build our talent brand with inclusive hiring.
The Team As a member of the Specialist Consulting Team at ServiceNow, you will influence revenue growth for our Technology Workflows product sales with support from sales, product management, and the executive team.
Role You will support the IT Operations Management (ITOM) product sales effort by applying technical and customer service expertise to address customers’ business issues, demonstrate credibility, and convey value. Specialist Solution Consultants facilitate customer discovery workshops, demonstrate the solution, align to business value, and gather feedback for future product innovation. Strong technical, sales, and consulting skills and the ability to translate technical capabilities into business benefits are crucial.
The ITOM suite is central to ServiceNow’s future in digital workflows, automation, and ML/AI. In this role you will contribute ideas and feedback that help shape the roadmap and drive future innovation.
What You Get To Do In This Role
Convince customers/prospects to adopt the ServiceNow IT Operations Management suite to solve business and technical problems preventing goal achievement.
Inspire with an innovative mindset, providing guidance on the future of ITOM solutions.
Lead creation and sharing of best practices and content to educate colleagues and help customers realize value faster.
Qualify, scope, plan, and deliver customer-facing activities such as presentations, demos, and proof of concepts.
Educate about ServiceNow technology and industry trends through events such as user conferences, webinars, and executive briefings.
Represent the voice of the customer and provide field feedback to product management and engineering to shape the roadmap.
Be the regional go-to for market trends and competitive analysis with emphasis on differentiating ITOM solutions.
Coach customers toward value‑based decisions as a trusted advisor for ITOM solutions.
Qualifications In order to be successful in this role, we need someone who has:
Lifelong learner who builds trustful business relationships
Great communication and presentation skills, with the ability to translate technical and business concepts
Experience driving technical activities in complex organizations with multiple stakeholders
Ideally a solution consulting and/or presales background in datacenters with related tools and processes
Experience installing, configuring, customizing, and integrating technologies across Cloud, DevOps, Monitoring, and Automation domains
Ability to influence enterprise architectures in large organizations
Excellent interpersonal skills, customer-centric attitude, and experience working with diverse teams
Preferred Qualifications
Experience with concepts like Public/Private Cloud, Machine Learning, AIOps
Scripting knowledge is a plus.
Additional Information Work Personas
We support a distributed model with flexible and trusted work arrangements. Work personas (flexible, remote, or in-office) are assigned based on job nature and location. Eligibility for a work persona may consider the distance between your primary residence and the nearest ServiceNow office.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other legally protected category. Applicants with arrest or conviction records will be considered in compliance with applicable laws.
Accommodations
We strive to create an accessible experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, ServiceNow may be required to obtain export control approval. All employment is contingent upon ServiceNow obtaining any necessary export licenses or approvals.
Note: This description reflects the role and responsibilities for a Specialist Solution Consultant focused on IT Operations Management.
#J-18808-Ljbffr