Asian Counseling and Referral Service
BH - EHR Support Analyst
Asian Counseling and Referral Service, Seattle, Washington, us, 98127
Overview
Join to apply for the
BH - EHR Support Analyst
role at
Asian Counseling and Referral Service . About the Organization
ACRS
has been working toward social justice since 1973, offering behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond. This position is an opportunity to contribute to a mission that promotes the health and well-being of Asians and Native Hawaiian/Pacific Islanders and other communities by providing and advocating for responsive community-based services. Mission:
Asian Counseling & Referral Service is a social justice organization.
Vision:
Hope, Opportunity, and Voice for All.
Values:
We are rooted in social justice, client-/community-centered, belief in belonging, and compassion in our work. ACRS strongly encourages applicants who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities, and other underrepresented groups, including those with diverse lived experiences. Candidates who are LGBTQIA+, multi-lingual, fully or partially inclusive, or involved in other underrepresented communities are welcome to apply. Essential Job Functions
Provides daily support to Epic application users through troubleshooting, coaching, and consulting. Identifies, assesses, and troubleshoots application and equipment issues; owns the problem and resolves it or refers to IT/Help Desk or software vendor as needed. Communicates updates and resolution to the user and teams when completed. Collaborates with agency leadership and teams (clinical, non-clinical, finance/billing, data/records, human resources) to facilitate introduction, acceptance, integration, and optimal use of the Epic application. Facilitates weekly Epic meetings. Supports implementation processes for new features, system updates, upgrades, and optimization, including coordinating with the software vendor on agency requirements, testing, documentation, guides, training, and go-live activities. Manages Epic system setup and monitors processes, including creating new Epic users, provider records, fee schedules, letter templates, provider master file, security, and preference lists; manages error/work queues and in-basket pools; supports MyChart users in collaboration with clinical staff. Supports onboarding and training for new users, ongoing competency/efficiency training for existing users, and upgrade training in coordination with software vendor and application teams. Translates learnings into agency documentation, guides, updates, and training aides. Attends relevant agency and vendor meetings (all-staff, department, team meetings, in-service trainings) and vendor learning forums to share best practices and maintain up-to-date knowledge. Performs other job-related duties as assigned by management. Position Qualifications
Bachelor’s degree in information technology or related field plus one (1) year of IT experience; OR Associate’s degree or equivalent in information technology or related field and two (2) years of IT experience. Strong communication and customer service skills; ability to train others in the use of computer hardware and software using non-technical approaches. Knowledge of the Epic application, behavioral health module preferred. Strong troubleshooting skills preferred. Proficiency with personal computers and Microsoft Office; ability to use EHRs and related software for word processing, calendaring, email, and data entry; ability to research and perform tasks online. Ability to provide respectful service to employees, visitors, and clients from diverse cultural backgrounds. If using a personal or agency vehicle, must have a valid driver’s license and be insurable under ACRS’s auto policy; if using a personal vehicle, must carry current auto insurance including coverage for work-related business. Physical Demands and Working Conditions
Regularly required to walk and use hands to operate objects. May occasionally lift up to 20 pounds. Close vision and the ability to adjust focus required. Some work may be performed offsite (external meetings or training). The noise level is moderate. Location
Asian Counseling and Referral Service – Main Office EOE Statement
ACRS is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711. ACRS does not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, or military/veteran status. Accommodation requests may be made in advance. ACRS is a Tobacco-Free Campus.
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Join to apply for the
BH - EHR Support Analyst
role at
Asian Counseling and Referral Service . About the Organization
ACRS
has been working toward social justice since 1973, offering behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond. This position is an opportunity to contribute to a mission that promotes the health and well-being of Asians and Native Hawaiian/Pacific Islanders and other communities by providing and advocating for responsive community-based services. Mission:
Asian Counseling & Referral Service is a social justice organization.
Vision:
Hope, Opportunity, and Voice for All.
Values:
We are rooted in social justice, client-/community-centered, belief in belonging, and compassion in our work. ACRS strongly encourages applicants who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities, and other underrepresented groups, including those with diverse lived experiences. Candidates who are LGBTQIA+, multi-lingual, fully or partially inclusive, or involved in other underrepresented communities are welcome to apply. Essential Job Functions
Provides daily support to Epic application users through troubleshooting, coaching, and consulting. Identifies, assesses, and troubleshoots application and equipment issues; owns the problem and resolves it or refers to IT/Help Desk or software vendor as needed. Communicates updates and resolution to the user and teams when completed. Collaborates with agency leadership and teams (clinical, non-clinical, finance/billing, data/records, human resources) to facilitate introduction, acceptance, integration, and optimal use of the Epic application. Facilitates weekly Epic meetings. Supports implementation processes for new features, system updates, upgrades, and optimization, including coordinating with the software vendor on agency requirements, testing, documentation, guides, training, and go-live activities. Manages Epic system setup and monitors processes, including creating new Epic users, provider records, fee schedules, letter templates, provider master file, security, and preference lists; manages error/work queues and in-basket pools; supports MyChart users in collaboration with clinical staff. Supports onboarding and training for new users, ongoing competency/efficiency training for existing users, and upgrade training in coordination with software vendor and application teams. Translates learnings into agency documentation, guides, updates, and training aides. Attends relevant agency and vendor meetings (all-staff, department, team meetings, in-service trainings) and vendor learning forums to share best practices and maintain up-to-date knowledge. Performs other job-related duties as assigned by management. Position Qualifications
Bachelor’s degree in information technology or related field plus one (1) year of IT experience; OR Associate’s degree or equivalent in information technology or related field and two (2) years of IT experience. Strong communication and customer service skills; ability to train others in the use of computer hardware and software using non-technical approaches. Knowledge of the Epic application, behavioral health module preferred. Strong troubleshooting skills preferred. Proficiency with personal computers and Microsoft Office; ability to use EHRs and related software for word processing, calendaring, email, and data entry; ability to research and perform tasks online. Ability to provide respectful service to employees, visitors, and clients from diverse cultural backgrounds. If using a personal or agency vehicle, must have a valid driver’s license and be insurable under ACRS’s auto policy; if using a personal vehicle, must carry current auto insurance including coverage for work-related business. Physical Demands and Working Conditions
Regularly required to walk and use hands to operate objects. May occasionally lift up to 20 pounds. Close vision and the ability to adjust focus required. Some work may be performed offsite (external meetings or training). The noise level is moderate. Location
Asian Counseling and Referral Service – Main Office EOE Statement
ACRS is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711. ACRS does not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, or military/veteran status. Accommodation requests may be made in advance. ACRS is a Tobacco-Free Campus.
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