Atlantic Aviation FBO Services, Inc.
Line Service Shift Supervisor Job
Atlantic Aviation FBO Services, Inc., Santa Monica, California, United States, 90403
Line Service Shift Supervisor – Santa Monica, CA
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Why You’ll Love This Job The Line Service Shift Supervisor represents Atlantic Aviation in a positive and professional manner while overseeing all aviation ground support services provided to FBO customers on the assigned shift. He/She is expected to anticipate the needs of the customer and assign tasks to subordinate personnel that meet and exceed the customer’s expectations in a safe and efficient manner within the time-frame of the assigned shift.
Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and more. We are committed to diversity, equity, and inclusion and aspire to be the employer of choice in our dynamic segment of aviation. We invest in safety, service, technology, and strategic infrastructure to provide better value for customers. Atlantic Aviation aims to lead toward a more sustainable future for business and general aviation. We are local everywhere, providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation, visit AtlanticAviation.com.
Responsibilities General Duties
Provide clear, concise supervision and facilitate performance of Line Service personnel on their assigned shift.
Ensure all shift operations are conducted in accordance with company policies and procedures.
Accountable for ensuring high levels of safety and customer service.
Adhere to the principles of the Atlantic Attitude at all times and ensure those principles are consistently practiced by all shift members.
Function as a Line Service Technician as necessary.
Communicate work progress and significant issues with the Line Manager or the Operations Manager.
Communicate Atlantic standards and relevant material to Line Service employees on their shift.
Essential duties and responsibilities include (but not limited to)
Ensure proper staffing and delegate work assignments for all Line Service Technicians on the assigned shift.
For facilities without a Line Service Manager, enforce company policy and procedures. Administer disciplinary action as directed by the Operations Manager and General Manager.
Provide employees on the shift with honest communication regarding performance expectations including areas of strength and needed development.
Monitor and update daily aircraft arrivals and departure requirements. Ensure timely service that exceeds customer expectations.
Interface with customers to ensure all servicing requirements are met and that customers are satisfied with our service.
Resolve customer service issues and communicate issues to the appropriate staff.
Inspect the facility for cleanliness and proper equipment operation. Report facility discrepancies to the Line Manager or Operations Supervisor.
Monitor and maintain proper fuel inventory at the storage facility.
Perform and adhere to all recognized quality control standards including ATA 103 and NFPA 407.
Keep fueling equipment and courtesy cars in presentable condition.
Daily quality assurance and accuracy of paperwork and auditing of fuel paperwork.
Any additional duties assigned by Management for the location.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Skills & Qualifications Experience with aviation ground handling services is highly desired. Atlantic Aviation has a thorough training program to ensure that all employees meet high safety and customer service standards. This position requires working in all weather conditions with a flexible schedule, as operations are 24 hours a day. Minimum requirements include:
Education and qualifications
High school graduation.
One (1) year of line service experience.
Valid state driver’s license and meet the company’s insurability requirements.
At least 18 years of age.
NATA Certification.
Good communication skills, both written and oral.
Strong organizational and leadership skills.
Ability to perform basic math calculations with minimal errors.
Basic proficiency in Microsoft Office applications (Word, Excel, Outlook).
Excellent customer relations skills.
Flexible work schedule may include overtime, nights, weekends, holidays, and on-call duties.
Working conditions
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly exposed to moving mechanical parts, wet/humid conditions, extreme temperatures, outside weather, vibration, and chemicals including aviation fuels and oils. The noise level is usually loud.
Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and talk or hear. The employee may need to stand and walk and occasionally lift and/or move up to 50 pounds. Vision requirements include close, distance, peripheral vision, depth perception, and the ability to adjust focus.
We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer.
We maintain a drug-free workplace and conduct pre-employment substance testing.
Qualified applicants with criminal history will be considered for employment.
Atlantic Aviation...take off into your future!
Apply Now
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Why You’ll Love This Job The Line Service Shift Supervisor represents Atlantic Aviation in a positive and professional manner while overseeing all aviation ground support services provided to FBO customers on the assigned shift. He/She is expected to anticipate the needs of the customer and assign tasks to subordinate personnel that meet and exceed the customer’s expectations in a safe and efficient manner within the time-frame of the assigned shift.
Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and more. We are committed to diversity, equity, and inclusion and aspire to be the employer of choice in our dynamic segment of aviation. We invest in safety, service, technology, and strategic infrastructure to provide better value for customers. Atlantic Aviation aims to lead toward a more sustainable future for business and general aviation. We are local everywhere, providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation, visit AtlanticAviation.com.
Responsibilities General Duties
Provide clear, concise supervision and facilitate performance of Line Service personnel on their assigned shift.
Ensure all shift operations are conducted in accordance with company policies and procedures.
Accountable for ensuring high levels of safety and customer service.
Adhere to the principles of the Atlantic Attitude at all times and ensure those principles are consistently practiced by all shift members.
Function as a Line Service Technician as necessary.
Communicate work progress and significant issues with the Line Manager or the Operations Manager.
Communicate Atlantic standards and relevant material to Line Service employees on their shift.
Essential duties and responsibilities include (but not limited to)
Ensure proper staffing and delegate work assignments for all Line Service Technicians on the assigned shift.
For facilities without a Line Service Manager, enforce company policy and procedures. Administer disciplinary action as directed by the Operations Manager and General Manager.
Provide employees on the shift with honest communication regarding performance expectations including areas of strength and needed development.
Monitor and update daily aircraft arrivals and departure requirements. Ensure timely service that exceeds customer expectations.
Interface with customers to ensure all servicing requirements are met and that customers are satisfied with our service.
Resolve customer service issues and communicate issues to the appropriate staff.
Inspect the facility for cleanliness and proper equipment operation. Report facility discrepancies to the Line Manager or Operations Supervisor.
Monitor and maintain proper fuel inventory at the storage facility.
Perform and adhere to all recognized quality control standards including ATA 103 and NFPA 407.
Keep fueling equipment and courtesy cars in presentable condition.
Daily quality assurance and accuracy of paperwork and auditing of fuel paperwork.
Any additional duties assigned by Management for the location.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Skills & Qualifications Experience with aviation ground handling services is highly desired. Atlantic Aviation has a thorough training program to ensure that all employees meet high safety and customer service standards. This position requires working in all weather conditions with a flexible schedule, as operations are 24 hours a day. Minimum requirements include:
Education and qualifications
High school graduation.
One (1) year of line service experience.
Valid state driver’s license and meet the company’s insurability requirements.
At least 18 years of age.
NATA Certification.
Good communication skills, both written and oral.
Strong organizational and leadership skills.
Ability to perform basic math calculations with minimal errors.
Basic proficiency in Microsoft Office applications (Word, Excel, Outlook).
Excellent customer relations skills.
Flexible work schedule may include overtime, nights, weekends, holidays, and on-call duties.
Working conditions
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly exposed to moving mechanical parts, wet/humid conditions, extreme temperatures, outside weather, vibration, and chemicals including aviation fuels and oils. The noise level is usually loud.
Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to use hands, reach, climb, balance, stoop, kneel, crouch, crawl, and talk or hear. The employee may need to stand and walk and occasionally lift and/or move up to 50 pounds. Vision requirements include close, distance, peripheral vision, depth perception, and the ability to adjust focus.
We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer.
We maintain a drug-free workplace and conduct pre-employment substance testing.
Qualified applicants with criminal history will be considered for employment.
Atlantic Aviation...take off into your future!
Apply Now
Back to All Jobs
#J-18808-Ljbffr