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Job Description: The
Line Service Shift Supervisor
represents Atlantic Aviation in a positive and professional manner while overseeing all aviation ground support services provided to FBO customers on the assigned shift. They are expected to anticipate the needs of the customer and assign tasks to subordinate personnel that meet and exceed the customer’s expectations in a safe and efficient manner within the time-frame of the shift. Headquartered in Plano, Texas, Atlantic Aviation operates at more than 100 fixed base operator (FBO) locations throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and more. Atlantic Aviation is committed to safety, service, and value for customers, and strives to be a preferred employer in our network. Responsibilities General Duties
Provide clear, concise supervision and facilitate performance of Line Service personnel on the assigned shift. Ensure all shift operations are conducted in accordance with company policies and procedures. Accountable for ensuring high levels of safety and customer service. Adhere to the principles of the
Atlantic Attitude
at all times and ensure those principles are consistently practiced by all shift members. Function as a Line Service Technician as necessary. Communicate work progress and significant issues with the Line Manager or the Operations Manager. Communicate Atlantic standards and relevant material to Line Service employees on the shift. Essential duties and responsibilities include (but not limited to) Ensure proper staffing and delegate work assignments for all Line Service Technicians on the assigned shift. For facilities without a Line Service Manager (dependent upon base structure), enforce company policy and procedures. Administer disciplinary action as directed by the Operations Manager and General Manager. Provide employees on the shift with honest communication regarding performance expectations, including areas of personal strength and needed development. Monitor and update daily aircraft arrivals and departure requirements. Ensure timely service that exceeds customer expectations. Interface with customers to ensure all servicing requirements are met and that customers are satisfied with the service. Resolve customer service issues and communicate issues to the appropriate staff. Inspect the facility for cleanliness and proper equipment operation. Report all facility discrepancies to the Line Manager or Operations Supervisor. Monitor and maintain proper fuel inventory at the storage facility. Perform and adhere to all recognized quality control standards including ATA 103 and NFPA 407. Keep fueling equipment and courtesy cars in presentable condition. Daily quality assurance and accuracy of paperwork and auditing of fuel paperwork. Any additional duties that may be specific or unique to the location assigned by Management. Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Required Skills Experience with aviation ground handling services is very much desired. Atlantic Aviation has a thorough training program to ensure that all employees meet and exceed the highest levels of safety and customer service. Prospective applicants should have a strong sense of safety and customer service. This position requires working in all weather conditions, and flexibility with shift schedules is a must as the operation runs 24 hours a day. As a minimum requirement, each applicant must possess the following: EDUCATION AND QUALIFICATIONS High school graduation. One (1) year of line service experience. Valid state driver’s license and meet the company’s insurability requirements. At least 18 years of age. NATA Certification. Good communication skills, both written and oral. Demonstrated organizational and leadership skills. Ability to comprehend and perform basic math calculations with minimal errors. Basic proficiency in Microsoft Office applications including Word, Excel and Outlook. Excellent customer relations skills. Flexible work schedule may include overtime, nights, weekends, holidays, and on-call duties. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly exposed to moving mechanical parts, wet and/or humid conditions, extreme temperatures, high places, outdoor weather, vibration, and chemicals including aviation fuels, oils, and lavatory fluid. The noise level is usually loud. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities include close, distance, peripheral vision, depth perception, and ability to adjust and focus.
We are proud to be an EEO/Minorities/Veterans/Disabled employer . We maintain a drug-free workplace and perform pre-employment substance testing. Qualified applicants with criminal history will be considered for employment. Atlantic Aviation – take off into your future!
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Line Service Shift Supervisor
represents Atlantic Aviation in a positive and professional manner while overseeing all aviation ground support services provided to FBO customers on the assigned shift. They are expected to anticipate the needs of the customer and assign tasks to subordinate personnel that meet and exceed the customer’s expectations in a safe and efficient manner within the time-frame of the shift. Headquartered in Plano, Texas, Atlantic Aviation operates at more than 100 fixed base operator (FBO) locations throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and more. Atlantic Aviation is committed to safety, service, and value for customers, and strives to be a preferred employer in our network. Responsibilities General Duties
Provide clear, concise supervision and facilitate performance of Line Service personnel on the assigned shift. Ensure all shift operations are conducted in accordance with company policies and procedures. Accountable for ensuring high levels of safety and customer service. Adhere to the principles of the
Atlantic Attitude
at all times and ensure those principles are consistently practiced by all shift members. Function as a Line Service Technician as necessary. Communicate work progress and significant issues with the Line Manager or the Operations Manager. Communicate Atlantic standards and relevant material to Line Service employees on the shift. Essential duties and responsibilities include (but not limited to) Ensure proper staffing and delegate work assignments for all Line Service Technicians on the assigned shift. For facilities without a Line Service Manager (dependent upon base structure), enforce company policy and procedures. Administer disciplinary action as directed by the Operations Manager and General Manager. Provide employees on the shift with honest communication regarding performance expectations, including areas of personal strength and needed development. Monitor and update daily aircraft arrivals and departure requirements. Ensure timely service that exceeds customer expectations. Interface with customers to ensure all servicing requirements are met and that customers are satisfied with the service. Resolve customer service issues and communicate issues to the appropriate staff. Inspect the facility for cleanliness and proper equipment operation. Report all facility discrepancies to the Line Manager or Operations Supervisor. Monitor and maintain proper fuel inventory at the storage facility. Perform and adhere to all recognized quality control standards including ATA 103 and NFPA 407. Keep fueling equipment and courtesy cars in presentable condition. Daily quality assurance and accuracy of paperwork and auditing of fuel paperwork. Any additional duties that may be specific or unique to the location assigned by Management. Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Required Skills Experience with aviation ground handling services is very much desired. Atlantic Aviation has a thorough training program to ensure that all employees meet and exceed the highest levels of safety and customer service. Prospective applicants should have a strong sense of safety and customer service. This position requires working in all weather conditions, and flexibility with shift schedules is a must as the operation runs 24 hours a day. As a minimum requirement, each applicant must possess the following: EDUCATION AND QUALIFICATIONS High school graduation. One (1) year of line service experience. Valid state driver’s license and meet the company’s insurability requirements. At least 18 years of age. NATA Certification. Good communication skills, both written and oral. Demonstrated organizational and leadership skills. Ability to comprehend and perform basic math calculations with minimal errors. Basic proficiency in Microsoft Office applications including Word, Excel and Outlook. Excellent customer relations skills. Flexible work schedule may include overtime, nights, weekends, holidays, and on-call duties. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly exposed to moving mechanical parts, wet and/or humid conditions, extreme temperatures, high places, outdoor weather, vibration, and chemicals including aviation fuels, oils, and lavatory fluid. The noise level is usually loud. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities include close, distance, peripheral vision, depth perception, and ability to adjust and focus.
We are proud to be an EEO/Minorities/Veterans/Disabled employer . We maintain a drug-free workplace and perform pre-employment substance testing. Qualified applicants with criminal history will be considered for employment. Atlantic Aviation – take off into your future!
#J-18808-Ljbffr