Venue Usher/Ticket Taker - The Masonic

Live Nation Entertainment is the world’s leading live entertainment company. The Masonic is seeking an Usher/Greeter/Ticket Taker to ensure safety, maintain the cleanliness of the venue, and engage with guests to assist with their needs before, during, and after the show. Job Summary Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. Responsibilities: Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats, and examine tickets for entry to various seat levels around the venue during the event. Assist with keeping the venue safe, clean, and presentable to the guest. Resolve guest complaints or problems. Examine tickets or passes to verify authenticity. Provide assistance to guests with special needs, such as helping with seat accommodations. Guide guests to exits or provide other instructions or assistance in case of emergency. May assist in verifying staff credentials to generally restricted areas. Partner with fellow team members at the end of the show to close the venue. Assist patrons by giving directions to places inside or outside the venue. Ensure guests are safely enjoying the show. Additional tasks as requested by management. Requirements: High School Diploma or equivalent preferred At least 1+ year in a guest service role preferred Excellent verbal, written, and interpersonal communication skills Acute sense of judgment, tact, and diplomacy Position requires constant walking, climbing stairs, and occasional sitting, lifting, and carrying 25 lbs.+. EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state, or local law.

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